About AlyssaPandora

AlyssaPandora · ‎06-09-2020

Hi there, @disciple_dan. 👋 Thanks so much for letting me know. It sounds like you may have run through the troubleshooting steps for your Chrome browser. If you haven't already, I would recommend trying out those steps. You can also try a different browser to see if the same issue occurs. ++ Could you please send over a screenshot of what you're seeing? I've included steps to take a screenshot using a MAC computer in my message here. If you have a Windows machine please try using the Snipping Tool. You can find specifics about this tool and how to use it here. Let me know, and I can take a look. 🎧

AlyssaPandora · ‎06-08-2020

Thanks so much for providing that information, @Kmwebb98. I'm sharing this with our engineering team for further review. Appreciate your patience while they look deeper into what's happening.

AlyssaPandora · ‎06-08-2020

Hey there, @Geraldking. 👋 I'm very sorry for the continued trouble you've experiencing. I do see that you contacted our User Support team via email. Someone has reached back out to you via email to offer further assistance. If you don't see the email yet, please check your spam / junk folder to make sure it didn't end up there. Thanks so much for your patience during this process! 🎧

AlyssaPandora · ‎06-08-2020

Hey there, @Kmwebb98. 👋 Sorry to hear that you're having trouble with playing podcasts from your device. I completely understand how frustrating this must be. Are you receiving any error messages? If so, what exactly does it say? To clarify, this happens with every podcast? Or, specific ones? Can you send over a bit more info about your device? Model: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Thanks for your help with this! 🎧

AlyssaPandora · ‎06-08-2020

@anansi Unfortunately, it doesn't look like the screenshots uploaded to this thread. To post a photo / screenshot, please click on the camera icon. You'll be brought to the upload screen below. ++ I’ve enabled a trace on your Pandora account to better understand what's happening. In the meantime, let's try out these steps to see if it helps with the issue you're experiencing. From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):* Open your device Settings Tap Apps Scroll down to find Pandora Select Storage On the storage details page tap Clear Data. Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here. Please note that you will be asked to log into your account after completing these steps. *Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. Let me know how it goes.

AlyssaPandora · ‎06-04-2020

Hey there, @ankarscafe. 👋 Your shuffle selections should be saved after you make your selections, and click on the Save button in the upper right hand corner of the app. If you continue to run into trouble with this, please let me know. ++ @TyBlox 👋 Glad to have this feature implemented on mobile devices with Premium. Happy listening! 🎶

AlyssaPandora · ‎06-04-2020

@MiriamEstrada87 Thanks so much for getting back to me. It sounds like you're not using Windows 10 on your computer. At minimum, you'll need Windows 10 to use this app, but we recommend updating your system to the latest Windows version available to you. You can find more information on how to do this here. Also, have you tried using another web browser like Firefox? Let me know.

AlyssaPandora · ‎06-04-2020

Hey there, @tati1555. 👋 To keep the community space organized, I moved your post over to the Android board. Are you receiving any error messages when this happens? Also, could you confirm whether this happens during your normal listening sessions? Or, does this happen when attempting to initiate a complimentary session of Premium from your device? Let me know. 🎧

AlyssaPandora · ‎06-04-2020

No problem at all, @RosieB52. Happy listening! 🎶

AlyssaPandora · ‎06-04-2020

Hey there, @crab453. 👋 Sorry to hear that you're having trouble with the scroll bar. I just checked on my MAC laptop and noticed the same thing for my web browser / desktop app. My setting was "Show scroll bar: Set Automatically based on mousepad or trackpad". I changed this to "Always" and am now able to see the scroll bar. Since the photo above is from a MAC laptop, are you able to check your settings for your scroll bar options on your Windows computer? You can try: Start > Settings > Devices > Mouse and Touchpad From here, you can click on additional mouse options near the bottom You may also find this page helpful to assist with locating your scroll settings. Hope this information is helpful. 🎧

AlyssaPandora · ‎06-04-2020

Hey there, @mray. 👋 To keep the community space organized, I moved your post over to this thread: Distortion / Loud Buzzing Noise Interrupting Songs Could you tell me a bit more about what is happening? Windows or MAC computer? Browser or desktop app? If you're using a browser, which one? Let me know. 🎧

AlyssaPandora · ‎06-03-2020

Hi, @theblue_8888. 👋 Welcome to the Pandora Community! Who are your favorite rappers? Which Pandora stations are you tuned into?

AlyssaPandora · ‎06-03-2020

Hey there, @loriwambolt. 👋 Thanks so much for posting on the Pandora Community! A few off the top of my head: 🎶 Celebration by Kool & the Gang 🎶 At Last by Etta James 🎶 Can't Help Falling in Love by Elvis Presley 🎶 I Got You Babe by Sonny and Cher 🎶 Y.M.C.A by The Village People 🎶 Unchained Melodies by The Righteous Brothers ++ Are there any specific artists or genres of music you'd like to include? Let me know, and I can share some more ideas. ❣️

AlyssaPandora · ‎06-03-2020

Hi, @devaughn123. 👋 Could you tell me a bit more about what is happening? Are you having trouble posting on this thread? Would you need assistance with exiting the Pandora app on your iOS device? Let me know how I can help.

AlyssaPandora · ‎06-03-2020

@nawrocjp Something to keep in mind, we don't alter music equalization on Pandora from how it appears on the original releases, unlike terrestrial radio, which compresses the entire broadcast. As a result, some songs sound louder than others. However, we do use the Replay Gain technique that encodes a fixed volume adjustment into the mp3/mp4 header so that the actual player (web browser, phone or device) can adjust volume just as the track begins playing. If there are vast differences, it could also be due to different instrumentation or arrangements causing different apparent levels of volume where the actual decibel levels are the same. ++ You mentioned using a built in sound mixer. Just to clarify, are you using the volume bar on the player while listening to Pandora? Pandora has a separate volume control. Make sure it isn't all the way down, the volume control is located in the bottom right corner of the Pandora page. If that's not it, make sure you are plugged into the main speaker outputs of your sound card. Sometimes there are two outputs. Pandora may only play from one of them on machines with some sound drivers. Updated drivers have fixed this for many listeners. If on a Windows machine, make sure that the "Wave Balance" volume is set at least 50% on your advanced volume control window. This is accessible by double-clicking the speaker in the lower-right corner of your screen. Hope this info is helpful.

AlyssaPandora · ‎06-03-2020

Hey there, @Dforrest93. 👋 I have seen listeners mention a similar issue with Samsung Galaxy devices in the past. This may be related to your Sleeping Apps setting. This setting can cause the Pandora app to stop / pause when it is backgrounded. Would you mind trying out these steps from my post here? Let me know if this helps with the issue you're experiencing. 📲

AlyssaPandora · ‎06-03-2020

Hey there, @Traceyf_007. 👋 Sorry to hear that you're experiencing this too. Could you tell me more about your device? Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Let me know. 🎧

AlyssaPandora · ‎06-03-2020

Hi there, @RoyalFlush67. 👋 Looks like you're sharing the info from this help page article: Automatic Offline Download Here's more information about how offline mode works for your Apple Watch: Pandora on Apple Watch ++ In the meantime, going offline automatically isn't a feature of Pandora on your Apple Watch. However, it will go offline automatically on your mobile device. If you'd like to see this option implemented, I would recommend creating a feature request for "Automatic Offline Mode for Apple Watch" here. Other listeners would probably be interested in this option when losing connectivity while working out too. I'll keep an eye out for your request so that I can upvote it as I have an Apple Watch as well. ⌚ Thanks so much for posting on the Pandora Community!

AlyssaPandora · ‎06-03-2020

Hey there, @nawrocjp. 👋 Let's try out these steps for your Chrome web browser to see if this helps. Another option is to try listening to Pandora from a different web browser as this will help us determine whether this is a browser-related issue. Let me know how it goes and whether the volume issue persists. 🖥

AlyssaPandora · ‎06-03-2020

Hi there, @anansi. 👋 Sorry for any trouble with your the screen during your listening sessions. Thanks so much for reporting this. Can you please send me a screenshot 📸 of exactly what you're seeing? To take a screenshot on your Android device, press the Home button and the Power button (on the right side of your phone) at the same time. You may hear a camera shutter sound (if your volume is turned on), and your screen will be captured. To access your screenshots, go to the Gallery and look in the Screenshots folder. Send this photo as an attachment to your response. Let me know, and I can follow up with you about next steps. 🎧

Re: Skipping songs

Re: Podcasts won't play

Re: When I hit "play" button nothing happens

Re: Podcasts won't play

Re: Android "Now Playing" screen too dark to read.

Re: Was the Shuffle feature removed?

Re: Pandora not playing on desktop

Re: App Freezes during Premium Sessions on Android

Re: How to shuffle on web

Re: Wheres the scroll bar?

Re: Music skipping/not playing smoothly

Re: what music do you like the most

Re: Music suggestion for a wedding of an older gen...

Re: How to exit app when done listening

Re: Sound Increases after a song

Re: Stops after 2 songs

Re: Pandora muted Apple Maps directions?

Re: Automatic Offline Mode not working on Apple Wa...

Re: Sound Increases after a song

Re: Android "Now Playing" screen too dark to read.

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