About AlyssaPandora

AlyssaPandora · ‎09-20-2023

Hi, @MT-Mike. 👋 Sorry to hear that you're also having some trouble with this. I think @LivinLux is referring to the battery percentage display on your iPhone device and isn't Pandora specific. With iOS 16, you can turn on the battery percentage so it appears in your status bar. To manage this: Go to Settings > Battery, and turn on Battery Percentage. In the meantime, I've gone ahead and shared your device details with our tech team. We appreciate you taking the time to report your experience. 🎧

AlyssaPandora · ‎09-20-2023

Hi, @ClayHarryman. 👋 Thanks for posting about this. It may help to refresh the connection. First, I would recommend restarting your iPhone device. Then, let's try re-pairing the Bluetooth connection between your device and the phone. To remove the pairing, please go into the Bluetooth settings menu on your phone, find the appropriate connection, and select "Forget this device." If you need instructions on how to reconnect, check out this article for more details: Pair a third-party Bluetooth accessory with your iPhone or iPad I hope this helps. Feel free to let me know how it goes. 🎧

AlyssaPandora · ‎09-20-2023

Hey, @Awanaangel. 👋 Sorry to hear that you're encountering this issue too. Are you using a web browser? If so, which one? Or, are you using the Pandora Desktop App for MAC or Windows computers? Have you tried repairing your Skullcandy ear buds with your computer to refresh the connection Let me know. 🎧

AlyssaPandora · ‎09-20-2023

Thanks for sharing your personal memories with us, @Chan. Sounds like you were exposed to some musical greats by your family members. I'm sorry to hear about your collection, I can only imagine how heartbreaking that was. Did you check out @MichellePandora's recent blog post? Your post on this thread reminded me of her article here: Lowrider Oldies: Timeless Love Songs From Yesteryear Hope to see you around the community space more often. 🎧

AlyssaPandora · ‎09-20-2023

LOL, I like this one @MOHLovesAlaska. ⌚🤣

AlyssaPandora · ‎09-20-2023

Nice to see you around, @JackPhantom. Thank you for being a part of our Pandora ecosystem - it means a lot to hear from folks like you. ❤️

AlyssaPandora · ‎09-20-2023

Hi there, @_Bandittbebe. 👋 Have you checked out @AdamPandora's weekly posts about the newest tracks? New Music: Picks of the Week (09.17.23) 🎶 New Music: Picks of the Week (09.10.23) 🎶 New Music: Picks of the Week (09.03.23) 🎶 Which tracks do you think are hot? 🔥

AlyssaPandora · ‎09-19-2023

Hi, @Gman1975 @babytraytray. 👋 We all work together with email support. If you've already posted on this thread, your information has already been added to the same internal ticket with our engineering team. They're aware of this issue and they're working on it diligently behind the scenes. At this time, there is no new information to share. However, I will continue to post status updates and add them to the solution so it's easily visible to all community friends running into this frustrating issue. We appreciate you being our eyes and ears as we navigate this! 🎧

AlyssaPandora · ‎09-18-2023

Hi, @Jj5645. 👋 Thank you for posting your experience, and sorry for the continued trouble with this. Unfortunately, there are no new updates for this issue but the last update was posted here. In the meantime, I've shared your direct feedback with our engineering team regarding your experience with this notification. If you notice anything else, please don't hesitate to let me know. 🎧

AlyssaPandora · ‎09-18-2023

Hey, @mbadour. 👋 Sorry to hear that you're encountering skipping and crashing during your listening sessions. Have you tried clearing the app data to see if that helps? If not, you can try out these steps: Android Troubleshooting If the issue continues, I can report this over to our tech team on your behalf. It's helpful to know the following details about your device: Model: Carrier: Android version (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Keep me in the loop! 🎧

AlyssaPandora · ‎09-18-2023

Hi there, @Falco4077 @KolieBug27. 👋 Thanks for posting about your experience. Sorry about this happening - I know that this can be frustrating. Your fellow community members have also raised the alarm on this issue so I moved your posts over to that thread: Android: Pandora Starts Playing After Being Closed While the issue isn't resolved just yet, our moderation team is posting updates in the accepted solution here. I've also shared your direct feedback with our engineering team. We greatly appreciate your patience while this is being addressed. 🎧

AlyssaPandora · ‎09-18-2023

Pandora Update (09/18/23): Hi friends 👋 Thank you for raising the alarm regarding this issue. Our engineering team is currently investigating. In the meantime, all reports from this thread are being shared on an internal ticket with our tech team. While we don't have any new information to share right now, rest assured we will keep you updated on this thread when we do. We appreciate your patience while this is being worked on behind the scenes. 🎧 Please note, the accepted solution will have status updates on this issue as well.

AlyssaPandora · ‎09-18-2023

Hey, @MusicFan1009. 👋 Thanks for your patience over the weekend. I would recommend fully exiting the Pandora app to close it versus leaving it open in the background. Does this issue only occur in your vehicle? Or, when connecting to an external bluetooth device? ++ Adjusting your Settings: If Pandora was the last music source that was playing before you exited your vehicle, it will automatically resume when you re-enter the car.* In a way, this provides the same functionality of FM radio: if FM radio was the playing when you turned off your car, it would start playing again when you turned it back on. If you prefer, you can disable this functionality using the following steps: Open Pandora. Tap Profile. Next select the Settings gear in the upper right corner. Tap Advanced. Under Bluetooth for devices uncheck the box next to Launch from car. Then shut down all apps on your phone and restart your car. If you continue to have trouble, I recommend contacting your dealership for further assistance as it is sometimes possible to disable auto-launching directly from the entertainment system. Hope this helps. 🎧 *Use your mobile device only when conditions allow and as permitted by applicable law.

AlyssaPandora · ‎09-18-2023

Hey there, @josephinefloral. 👋 Thanks for posting about this. To keep everything organized, I moved your post over to this existing thread: Desktop: Won't stay signed in Please check out the accepted solution for this thread. I hope this information is helpful. 🎧

AlyssaPandora · ‎09-18-2023

Hi, @johtn. 👋 Thanks for your post. Sorry to hear that you've had some trouble recently. I've included some troubleshooting steps based on how you're listening from your computer. Troubleshooting for Web + Desktop App: You mentioned going through everything on the checklist. It sounds like you may have run through the troubleshooting steps here: Google Chrome Troubleshooting Safari Troubleshooting Microsoft Edge Troubleshooting Firefox Troubleshooting Pandora Desktop App Troubleshooting: MAC Troubleshooting Windows Troubleshooting Let me know how it goes. 🎧

AlyssaPandora · ‎09-15-2023

Hi, @Pikachulover15. 👋 We are excited to welcome you to the Pandora Community. We hope you'll find it a valuable resource and a fun place to connect with others who share your interest in music. Get started by sharing your preferences in our newest post: Q: What's your favorite musical era or decade? 🎶

AlyssaPandora · ‎09-15-2023

Hi there, @DrMER1. 👋 Nice to see you around the community space. I moved your post over to this existing thread as it your experience sounds similar: Desktop App: Disable Next Song Notification It sounds like you're using the desktop app. On the desktop app, you can adjust your notifications using the steps below to turn off this setting. If you're using a Windows computer: Open the Windows Settings. Next select System and then Notifications & actions. Find Pandora. Some users may need to scroll down to Get notifications from these senders. Switch setting to Off. Let me know if you continue to have trouble with this. 🎧

AlyssaPandora · ‎09-15-2023

Thanks for your reply, @MusicFan1009. Fully Shutting Down the App: To fully shut down the Pandora app, press the Home button twice to bring up the list of currently running apps. (If you're on an iPhone X, use your finger to swipe up from the bottom of your screen, and hold the gesture until the other apps appear). Also, if you aren't currently in the Pandora app when you do this, you may need to swipe the screen to the left or right until you find Pandora. Once you see Pandora, swipe the preview up and it will disappear. The app is now completely closed. Alternatively, if you press pause and exit the app, the app will continue to run in the background. Does the app still open after fully shutting it down? Let me know. 🎧

AlyssaPandora · ‎09-15-2023

Hi, @PJG @Srzvb @Jenni_mari @Rlp122 @Destroyer4x4 @vanmcqueen9. 👋 Your individual feedback has been reported to the appropriate team, and we will keep you updated on any progress on this thread. Thank you for reporting and for providing your device details. 🎧

AlyssaPandora · ‎09-15-2023

*Please note:This message has been Accepted as a Solution to flag the current steps and/or status of this thread. This post will be updated with more information as it is provided to the moderation team. Pandora Status Update (09/26/23): Hi friends ‌👋‌ Our engineering team is still actively working on a resolution to address the issue. Rest assured that your feedback has been instrumental in guiding our efforts to rectify the situation. We understand that this has caused inconvenience and frustration, and we genuinely appreciate your continued patience as we work towards a solution. ‌🤝‌ Pandora Update (09/21/23): Hey friends 👋 Thank you for sharing your device details as well as your experience. I've updated my original post and removed the request for additional device details. At this time, we've gather enough information to share with engineering team about this issue for them to reproduce. They are actively working on a resolution and a moderator will update this thread when we have more info to share. We're grateful for your diligence in spotting this issue. Thanks again for your patience. 🎧 Pandora Update (09/18/23): Hi friends 👋 Thank you for raising the alarm regarding this issue. Our engineering team is currently investigating. In the meantime, all reports from this thread are being shared on an internal ticket with our tech team. Something to note: I've seen a few posts regarding the "AutoStart" setting available for Premium subscribers. This issue is impacting all subscription tiers; adjusting this setting will not resolve the issue. While we don't have any new information to share right now, rest assured we will keep you updated on this thread when we do. We appreciate your patience while this is being worked on behind the scenes. 🎧 Pandora Update (09/15/2023): Hi friends 👋 Thank you for taking the time to provide your valuable feedback about your experience with the Pandora app playing without being prompted. We've shared (and will continue to share) all feedback provided on this thread with our tech team. When we received updates, the moderation team will post them here. We appreciate your patience during the investigation process. 🎧

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