Hi there, @rde1. 👋 Could you share a bit more about what you're experiencing? Are you having trouble using the Shuffle feature?  Let us know how we can help. 🎧 ... View more

Hey, @Maddyv519. 👋   First, I would recommend running through our troubleshooting steps: iOS Troubleshooting   If the issue continues, could you share more details about your device to report to the appropriate party?   It's helpful to know:   Device & Generation:  Carrier: iOS version: Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Have you identified any other patterns or notable information? Thanks for reporting this. Let me know how it goes. 🎧 ... View more

Question: How often do you floss? 🦷 Sometimes it's daily, sometimes, it's not (lol). Sometimes by Erykah Badu  Next Question: How do you start your day?   ... View more

Hey there, @karalivbus. 👋 Sorry to hear that you're having trouble with your shuffle. I moved your post over to this existing thread keep the community space organized: iOS: Shuffling Stations Causes Buffering Please provide the requested information so that we can report this over to our engineering team on your behalf. It's helpful to know:   Device & Generation:  Carrier: iOS version: 16.0.2 Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Have you identified any other patterns or notable information? Let me know and I can report your experience. Thanks for your help with this. 🎧   ... View more

Thanks for the follow up, @haileyr7081. Looks like you are now capped for your Premium Access sessions.  If you'd like to see if you're eligible for a longer trial or upgrade to Premium, visit our website. In the meantime, I've noted your feedback about the error message you're noticing. I've shared it with our engineering team on your behalf. 🎧 ... View more

Question: Speaking of Halloween, what do you like most about it? 🎃 I'm not a fan of Halloween at all, but I do like candy 🍬   Candy by Cameo     ++   Next Question: What is your favorite month? 🗓 ... View more

Hi there, @somedude001. 👋 Thanks for posting about this, and sorry to hear that you're having trouble using your Siri commands with Pandora. I moved your post over to this existing thread: iOS 16: Error when using Siri Commands to Play Music First, I do see that you've already been in touch with a member of our team via email. However, they weren't aware that you were already on iOS 16. I would recommend following up to that email with: A screenshot of the error message (if you're able to capture one)  An example of a song that won't play You Wireless Carrier: Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Feel free to post those details here or reply to that email you received. Once we have more information, we can add this to the internal ticket we have open with our engineering team on your behalf. Thanks so much for your help with this. 🎧 ... View more

I understand how frustrating this can be, @smshantz. I've added your experience to the internal ticket we have open for the iOS 16 issues. Thank you for your patience while this is being worked on. 🎧 ... View more

Hi, @Davisbeacon511. 👋 Sorry to hear that this happened. It looks like you were in touch with our team via email. They've reset your password. If you haven't seen that email yet, please be sure to check your spam / junk folder to make sure it didn't end up there.  Let me know if you continue to have trouble. 🎧 ... View more

Hi, @Bluey. 👋 Nice to see you around the community. If you'd like to see this option implemented, please upvote / comment on this existing idea: Discord Integration / Bot Thanks so much! ... View more

Hi there, @shisuibejarano. 👋 Thanks so much for posting about this. Although the majority of the songs in our collection will be eligible to be played without restrictions, you may encounter a portion of songs that are unavailable or labeled "Radio Only" due to our current licensing restrictions. In the meantime, you can create a station that will play similar songs and artists, based on an artist or a particular song. We are continuously working on increasing the amount of songs which can be played on stations, on-demand, or offline. Our intention is to provide enough music you enjoy to avoid any inconvenience around this. 🎧 ... View more

Hi there, @dave10. 👋 Sorry to hear that you're having trouble playing your tunes from both devices. I understand how frustrating this can be. iOS Isssues: For your iPhone device, we are experiencing issues with iOS 16 and we've been gathering information on this thread: iOS 16: Continuous Buffering on 2208.2 and later This issue is actively being worked on by our engineering team and I will post an update as soon as I have one. ++ For your computer: I’ve enabled a trace on your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps here: Chrome Troubleshooting This is helpful to share with our web engineers so they can investigate further. My final recommendation would be network troubleshooting. You can try rebooting your connection:  Shut down your device completely; Unplug your modem and router, wait one full minute, and then plug them back in; Wait five more minutes to allow the modem and router to fully boot back up; Turn your device back on and try Pandora again. If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube? Thanks for your help with this. 🎧   ... View more

Thanks for the follow up. Sorry to hear that you're still having trouble. I've gone ahead and escalated your case to a member of our team via email. Someone will be in touch to offer further support with your issue, @Happyboyrob. Please keep an eye out for their message. 🎧 ... View more

Hi there, @Ravenwilliwick. 👋 Sorry to hear that you're encountering these issues during your listening sessions. We currently have 3 separate threads that may apply to what you're experiencing:  iOS: Music Doesn't Start Automatically iOS: Podcast collection has disappeared iOS 16: Continuous Buffering on 2208.2 and later   In the meantime, I'd like to share your feedback and experience with our engineering team on an internal ticket. They're aware of these issues and working on them. It's helpful to know: Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening?  Have you noticed any error messages other than buffering? If so, what exactly does it say? Thanks so much for your help with this. 🎧     ... View more

Hi there, @qualitySoundPlz. 👋 Thanks for posting about your experience.  Desktop App: We offer a Pandora Desktop for both Windows 10 and MAC computers. To download the app, feel free to visit our page here. I've also included instructions below. On Mac: You can install the Pandora desktop app from a Mac computer here. Open the downloaded file and follow the prompts to complete the installation. *Minimum System Requirements: Mac OS 10.10 Yosemite or later.   On Windows: You can find the Pandora app in the Windows Store on your device. Search for Pandora in the upper right corner and click Get to install. Downloading any app from the Windows Store will require that you have a Microsoft account and password. The email address and password for your Microsoft account may be different than those on your Pandora account. ++ Audio Quality: Sorry to hear that you're having trouble with the sound quality. For listeners accessing Pandora from a computer, Ad-supported Pandora is 64kbps AAC+, while Pandora Plus and Pandora Premium subscribers have the option of 192kbps. This sounds like a new issue for you. I would recommend running through these steps to see if it helps resolve it: Chrome Troubleshooting Let me know how it goes. 🎧 ... View more

Hey there, @fdgjrjgkldfh. 👋 Thanks so much for sharing your experience. Due to licensing restrictions, we have to limit the number of Premium Access sessions per person. Looks like you've actually hit the limit for sessions. You should receive a message letting you know that you've hit your limit for these sessions. I know that limits like this can be frustrating, so I'll definitely pass along your feedback. If you'd like to see if you're eligible for a longer trial or upgrade to Premium, visit our website. In the meantime, I've noted your feedback about the error message you're noticing. I've shared it with our engineering team on your behalf. 🎧   ... View more