@Smith1776 I moved your post to this existing feature request: Reset All Thumbs and Thumbprint Radio Starting fresh: Currently, the only way to really "start fresh" would be to delete your account, and create a new one using the same email address. Doing this would allow you to start all over again with creating new stations. If you'd like some assistance with this, let me know and I can escalate you over to our support team. In the meantime, I recommend upvoting this feature request with a ❤️to express your interest in getting it added to the service. Restoring your My Thumbs Up playlist: I went ahead and restored this playlist back to your collection. Hope this helps! ... View more

@darci_buttercup Nice to see you around the Community. 👋🏽 Let's try some troubleshooting steps to see if we can resolve this. First, try restarting your iPhone and Apple Watch. Press and hold the side button to power it off, and then do the same to power it on again. If you're still having trouble, try the following steps to uninstall and reinstall the Pandora app on your watch: Go to the Watch app on iPhone. Scroll down and find Pandora. Tap Pandora then disable the Show App on Apple Watch toggle. Finally, switch the toggle back on to begin reinstalling the app. Let me know how it goes. ... View more

@Betsymelend1 Ad-supported Pandora and Pandora Plus are licensed as streaming radio services. Although Pandora Plus offers the ability to listen to up to four stations offline, no downloading or stream-ripping is permitted per our licensing. That said, Pandora Premium, which combines our radio service with on-demand listening, allows subscribers to listen to specific songs, albums, playlists, and certain content offline. If you'd prefer to download music for your personal collection, we recommend buying it from an online music store or authorized retailer. Let me know if you'd like more information about this. Hope this helps! ... View more

@riles1417 I recommend running through these troubleshooting steps to see if they resolve the skipping issue: Firefox Troubleshooting It may also help to stream Pandora on a different browser (ex: Google Chrome) to verify if this issue is specific to Firefox. Let me know how it goes.   ... View more

Always happy to help. 😎 Hope we continue to see you around the Community! ... View more

Hey @Poprocks! Have you discovered any new artists since being with Pandora? If so, who are some of your favorites? ... View more

@rbloom Nice to see you around the Community. 👋🏽 I do see you were able to successfully upgrade to the Family Plan shortly after your subscription through Apple expired. Was there anything else you needed help with? Let me know. ... View more

@billger33 I'm happy to look into this further. The next time this happens, please grab a screenshot of the now playing screen and send that in a reply to this thread. Make sure to provide me with a full screenshot so I can see the name of the station, as well as the name of the explicit track and artist that are playing. Thanks for working with me on this. 🤝 ... View more

@necroholic To clarify, does the error message pop up when you are attempting to add a specific song as variety to one of your stations? Or does it happen when you attempt to create a new station based off of that song? Additionally, what is the name of the song that doesn't appear in search when streaming Pandora on a computer? Let me know. ... View more

@billger33 I moved your post over to this existing thread: Explicit content filter not available A small change has been made to your Pandora account to help with this. Could you try searching again and let me know if that Explicit Filter option appears? You may need to restart the Pandora app to notice the change. Thanks for working with me on this. 🤝 ... View more

@PinkPowder In that case, it would be best to contact the support team of the company who offered the promo code directly. That being said, I did create a case for you with our support team, so please keep an eye out for their message, and they will be happy to look into this further with you.    ... View more

@PinkPowder You should be able to redeem your promo by following the instructions provided in the accepted solution to this thread.  In the meantime, I will also have someone from our support team contact you privately via email to help make sure this gets resolved. Please keep an eye out for their message. 📬 ... View more

@Samuraiboo I moved your message over to this existing thread: Sharing a station by email/mobile Check out the accepted solution to this thread here for instructions on how to share your stations. Hope this helps! 😎  ... View more

@Mrsjones8609 Nice to see you around the Community. 👋🏽 To clarify, are you only experiencing this issue with Pandora? Or does the Allow Background Activity setting turn off for all apps installed on your device? Let me know. ... View more

@nick1439 Thanks for following up with that information. I have created a ticket with our engineering team so they can help further investigate. We appreciate your patience with this in the meantime!  ... View more

@bclstuntman I moved your post over to this existing thread: Switching from Google Play to Student Plan Canceling your subscription through Google Play to switch over to the Student Plan will not result in the loss of any of your stations or thumbed up tracks. All of your account preferences will remain in tact, and nothing will be lost in the process. If you're still interested in subscribing to Pandora Premium Student, you'll need to cancel your current subscription and wait for it to expire. You can find steps to cancel your current subscription here. Once you begin to hear ads on your account again, you can apply for the student rate from our website. Please keep in mind that once you've successfully upgraded to this reduced rate, your account will no longer be eligible for any additional trial offers.  The balance of any prior offers you accepted (such as a free trial) will be forfeited and you will immediately be charged for your new subscription. Hope this helps! ... View more

@music50 I moved your post to this iOS space since this issue sounds specific to your iPhone. What is the name of the playlist that doesn't show on your iPhone after you created it on the computer? Also, does the playlist still show on the computer, or does it not appear on either device? Let me know. ... View more

@zxplod I moved your post over to this existing thread: VPN Not Supported / Blocked Unfortunately, using a VPN while trying to stream Pandora is not currently supported. We recommend checking if you can make an exception for Pandora in your VPN settings, or if you can safely disable any VPN connections while listening to Pandora. You may want to contact the support team of your VPN for further assistance. Hope this helps explain.  ... View more