About AdamPandora

AdamPandora · ‎07-07-2020

@schrocat Thank you for your feedback. I am happy to look into this further with you. Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Let me know.

AdamPandora · ‎07-07-2020

@thundley661 I recommend running through these troubleshooting steps to see if it resolves this. If the issue persists after running through those steps, I would like to report your feedback to our engineers. Could you tell me more about your device? Device & Generation: iPhone 8+ Carrier: AT&T iOS version:13.5.1 Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for working with me on this. 🤝

AdamPandora · ‎07-07-2020

@KeeneBecker Thanks for following up. I moved your post to this thread since you are attempting to sort your stations on your Android device. To clarify, there isn't currently a way to further sort your stations by A-Z; only Artists are listed alphabetically by default at this time. If you'd like to see alphabetical sorting from a mobile device with Premium, feel free to check out this existing feature suggestion: More sorting options for Premium. Just make sure to leave a comment with your specific feedback, and give the thread a ❤️to express your interest in getting it added to the service as well. Hope this helps!

AdamPandora · ‎07-06-2020

@Braceykay Nice to see you around the community. 👋🏽 It looks like your account is currently upgraded through Google Play. Joining or upgrading to a Pandora Premium Student or Military plan is currently not possible through third-party vendors (e.g., Apple or Google Play). If you're interested in subscribing to Pandora Premium Military, you'd need to cancel your current subscription and wait for it to expire. You can find steps to cancel your current subscription here. Once you begin to hear ads on your account again, you can apply for the military rate from our website. Please keep in mind that once you've successfully upgraded to this reduced rate, your account will no longer be eligible for any additional trial offers. The balance of any prior offers you accepted (such as a free trial) will be forfeited and you will immediately be charged for your new subscription. I hope this helps! Let me know if you have any further trouble.

AdamPandora · ‎07-06-2020

@joemd1960 That's one of my favorite features as well. 🙌🏽 Enjoy the music! 🕺🏽🎶

AdamPandora · ‎07-06-2020

@joemd1960 You can actually find the exact day you created your Pandora account by navigating to your community profile. To get there, click on your avatar on the top right corner, and then click on My profile. Thanks again for being a part of the community! 😉

AdamPandora · ‎07-06-2020

@mnvols Thank you for your continued support, and we hope to see you around the community some more. 😄

AdamPandora · ‎07-06-2020

@joemd1960 Thank you for all your hard work during these crazy times. 🙏🏽 Take care and stay safe!

AdamPandora · ‎07-06-2020

Way to go! @joemd1960 💎 Thanks for being an active member of the community. 😎

AdamPandora · ‎07-05-2020

@tamiphillips201 I understand your frustration. If you'd prefer not to invest any more time, we totally understand. If you'd like to work on this a bit more, I'd be happy to help troubleshoot this with you. To start off, I recommend running through our troubleshooting steps for Android devices. If this doesn't help, please provide the following info to report to our engineers: Model of your phone: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. Are you connected to Wi-Fi or cellular data when this is happening? What bluetooth device are you using when this occurs? Have you identified any other patterns or notable information? Thanks for working with us on this. 🤝

AdamPandora · ‎07-05-2020

@Samantha02 Thanks for joining the community. 😄 We'd also like to take this time to hear from you! Share a picture of yourself below (if you feel comfortable doing so) and add the following so we have a better understanding of who you are: Name? Where you're from? What your favorite genre of music is? What you're currently listening to? Favorite feature of the Pandora service? Hope we continue to see you around!

AdamPandora · ‎07-05-2020

@Jodyschoch Thanks for writing, and sorry for the trouble. This issue is usually specific to the network you're using to access Pandora, or due to an error on the device itself. First make sure your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete. If you're still having the same problem, then please try a few standard network troubleshooting steps: Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps. Try rebooting your modem and router and restarting the device. You can also contact the manufacturer directly to troubleshoot your specific device and settings. Hope this helps. Let me know how it goes.

AdamPandora · ‎07-05-2020

@Randoo53 Nice to see you around the community. 😄 Artist Only Mode on Roku TV: Pandora Modes (including the Artist Only Mode) is currently not available on Roku TV. I'd recommend checking out the existing feature request for this and adding your feedback: Pandora Modes on Other Devices Don't forget to ❤️, the more votes an idea gets the more likely that it will be looked at for our roadmap. Pandora Premium on Roku TV: If she upgrades her account to Pandora Premium, she will have the option of streaming content on-demand. So although there won't be an Artist Only option when streaming her regular Elton John station, she will still be able to search and play specific albums/songs by him. Hope this helps!

AdamPandora · ‎07-05-2020

@Money028416 Thank you for sharing your experience on the community. We'd be happy to look into this further - can you please send us a screenshot of the error message that pops up? Thanks for working with us on this. 🤝

AdamPandora · ‎07-05-2020

@rynbayb If you have any downloaded content for Offline Mode, you can delete that to free up a little more space no your device. To delete any downloaded content: First navigate to My Collection. Then sort by All. Tap on the Filter carat once more, and then tap on the Show downloads only icon turn it on. From there, you can then long press on any content that is downloaded, and unhighlight the Downloaded ⬇️icon by tapping on it. This will delete it from Offline Mode. Let me know if this helps.

AdamPandora · ‎07-05-2020

@Timothycope76 I created a separate thread for your report as it sounds like you are experiencing a different issue. Can you please try running through our iOS Troubleshooting steps to see if that resolves this? Let me know how it goes.

AdamPandora · ‎07-05-2020

Welcome to the Community, @Randoo53! 😄 We'll keep an eye out for your post about Pandora on Roku TV and will see what we can do to help.

AdamPandora · ‎07-05-2020

@Loganrender Nice to see you around the community. 👋🏽 Running through these troubleshooting steps should resolve the issue. Let me know how it goes.

AdamPandora · ‎07-05-2020

@Seancooper1986 I am going to have someone from our Automotive team contact you privately via email to look into this. Please keep an eye out for their message. Thanks for your patience! 🤝

AdamPandora · ‎07-05-2020

@Baldersn1919 It sounds like you may have multiple accounts set up with Pandora if you aren't seeing any of your collected stations when logging in. I am going to have our support team contact you privately via email to help make sure this gets resolved. Please keep an eye out for their message. Thanks for your patience. 🤝

Re: shuffling

Re: shuffling

Re: Only see My Stations; not My Collections

Re: Billed by Google - switch to military plan

Re: Pandora modes

Re: How long have you been using Pandora?

Re: How long have you been using Pandora?

Re: How are you managing coronavirus anxiety?

Re: Pandora Has Given Me Another Promotion.

Re: Station changes

Re: Introduce Yourself

Re: Sharp Smart TV does not play next song

Re: Pandora "Artist Only" options for Roku TV.

Re: Starting a station my artist

Re: High Data & Documents

Re: No volume over AirPlay

Re: Introduce Yourself

Re: App crashes and skips songs

Re: Songs automatically added to collection

Re: all my playlists are missing

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