About AdamPandora

AdamPandora · ‎07-05-2020

@Nancy_K Sorry to hear that. I see @AlyssaPandora was helping you with this previously, and provided you with some information on how to locate your collected stations. To clarify, you should still have access to your stations, as well as have the ability to collect new ones. To locate your station list, click on My Collection, and then click on Stations. Here is a screenshot of what you will see: To create new stations, you can use the Search bar at the top of the screen to search for artist or song-based stations. Hope this helps!

AdamPandora · ‎07-05-2020

@KeeneBecker Would it be possible to send over a screenshot of what you are seeing? You can add it in a reply to this message. Thanks for working with me on this!

AdamPandora · ‎07-03-2020

@AnthonyV I moved your post to this thread since you are running into a similar issue. I recommend running through these troubleshooting steps provided on our help page to see if that helps. If you are still unable to view new episodes for that podcast, can you send over a bit more info about your device? Model: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for working with me on this. 🤝

AdamPandora · ‎07-03-2020

@Jonafree Thanks for posting your experience to the community. Can you please try running through the troubleshooting steps on our help page for both Android and iOS to see if that fixes the problem? Android Troubleshooting iOS Troubleshooting If that doesn't help, can you please follow up with additional information about each of your devices? Information about your Android device: Model: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Information about your iOS device: Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for working with me on this. 🤝

AdamPandora · ‎07-03-2020

@mchell1971 Glad to hear you were able to access your account. If this continues to be an issue down the line, please make sure to reach back out to us and let us know. Thanks for listening! 😎

AdamPandora · ‎07-03-2020

@tmsdat I am going to have someone from our User Support team reach out to you privately via email to look into this further. Please keep an eye out for their message. 📬 Thanks for your patience! 🤝

AdamPandora · ‎07-03-2020

@tmsdat I moved your post to the Subscriptions space to keep the community organized. Although the Pandora account connected to your Community profile does not show any prior billing history, it sounds like you have a second account that was recently reverted back to the free service. You can only access and edit your payment info if you have an active subscription. You will be able to provide your new payment information when you upgrade your account again from a computer, here. First, make sure you are logged in with the correct email address. To do that, click the icon (initial or picture) on the top right corner of the page, select Settings and then Account. Then, choose your subscription and update your credit card information on the Upgrade page. Please note that any applicable Tax will show in the Order Summary box. Hope this helps! 😎

AdamPandora · ‎07-03-2020

@Mrrkhd69 Nice to see you around the community. 👋🏽 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot/screen-recording of what you're seeing? Thanks for working with me on this!

AdamPandora · ‎06-25-2020

@SuperGirl83 Thank you for reporting this. I am going to pass your feedback over to our engineers so they can take a closer look. I will reach back out to you on this thread when I receive more information. Thanks for your patience!

AdamPandora · ‎06-25-2020

@Elboopie Thank you for reporting this. I have escalated this over to our curation team for further review. Hope we continue to see you around the community! 😎

AdamPandora · ‎06-25-2020

@Recovery Thanks for following up. I am going to have someone from our AMP team reach out to you privately via email to help with this. Please keep an eye out for their message. Thanks for your patience!

AdamPandora · ‎06-25-2020

@davidhietpas Nice to see you around the community. 👋🏽 I'm happy to look into this for you, but I'll need a bit more information first. The next time this happens, can you please make note and write me back with the following? The name of the station where this occurred: Disney (Children's) Radio The name(s) of the foreign artist(s). The title(s) of the foreign track(s). Were you able to give the track(s) a Thumbs down? Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts? A screenshot of one of the foreign tracks that plays on that station. Let me know, and I'll take a look.

AdamPandora · ‎06-25-2020

@Recovery Can you please provide a little more context around this? Where exactly are you attempting to provide an e-signature? Are you an artist who needs assistance from our AMP team? Let me know.

AdamPandora · ‎06-25-2020

@swv5577 I am going to move this thread to the Desktop space since this is happening on your computer. You should be able to shuffle your stations when listening on Google Chrome. To do so, click on My Collection > Stations > 🔀Shuffle Stations. Here is a screenshot of how to navigate there for reference: If the option to shuffle still doesn't appear, please send me a screenshot of what you are seeing.

AdamPandora · ‎06-25-2020

@swv5577 Nice to see you around the community. 👋🏽 To clarify, are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this!

AdamPandora · ‎06-25-2020

@ArcticBlueEyes Nice to see you around the community. 😄 I had our support team review this and looks like his subscription was purchased using your Apple account. So any charges processed should be made on the card you have on file with Apple. Unfortunately, we do not have access to the Apple billing system, so there isn't a way for me to verify if you have already been charged for his subscription as well. You will need to contact the Apple support team directly for confirmation on that. You can get in touch with the Apple support team here. Hope this helps!

AdamPandora · ‎06-25-2020

@RigoVoficial I moved your post to this thread to keep the community organized. I am going to have someone from our AMP team contact you privately via email to help with this. Please keep an eye out for their message. Thanks for your patience! 🤝

AdamPandora · ‎06-25-2020

@Strezless Always happy to help. 😎 Thanks for being a part of the community!

AdamPandora · ‎06-24-2020

@joemd1960 Always happy to help. 😄 I'll make sure to pass this additional feedback along to them as well. Thanks for being a part of the community!

AdamPandora · ‎06-24-2020

@joemd1960 It sounds like you may be logged into a different account than the one that is connected to your community profile. I am going to have someone from our support team contact you via email to further assist with this as they will have more visibility into your account details and station. Please keep an eye out for their message. 📬

Re: Only see My Stations; not My Collections

Re: Only see My Stations; not My Collections

Re: Not seeing new episodes for podcasts

Re: Podcast resumes on old episodes

Re: Can't connect on new phone

Re: Getting charged a higher rate after resubscrib...

Re: Update billing info after subscription expires

Re: Music stopping

Re: Station keeps switching to foreign languages

Re: Erroneous songwriting credit

Re: legally binding e-signature

Re: Station keeps switching to foreign languages

Re: legally binding e-signature

Re: Shuffle button is missing

Re: Shuffle button is missing

Re: Purchasing an additional subscription through ...

Re: Incorrect artist attached to another artist wi...

Re: My Song

Re: Song repeats on station after thumbing it down

Re: Song repeats on station after thumbing it down

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