@BlueNote I’m really sorry that happened. I completely understand how frustrating it is to spend time writing out a detailed response only to lose it.
Based on what you described, I’m not entirely sure what may have happened in this case. If you were replying directly from the email notification, the experience is normally a bit different than replying directly on the community site while signed out, so I’d appreciate any additional details you’re able to share about the steps you took before the message was lost.
For example:
Did you reply directly to the email notification itself by responding to the email?
Or did you open the community thread in a browser, type out your response there, and then get prompted to sign in afterward?
I also understand your point that troubleshooting something you use for enjoyment shouldn’t start to feel like work, and I appreciate you taking the time to share this feedback with us.
If you do decide you’d still like help investigating the original issue, we’ll still need the details requested in our previous message in order to continue troubleshooting.
Thanks again for working with me on this.
... View more
