@mmsb125 I'm happy to help with this. A copy of your latest receipt has now been sent to you via email. Enjoy the music! ... View more

@nycinpdx Sorry for the trouble you are having upgrading your account. I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@ChadSWLAGlass Sorry for the trouble you are having with your Premium Family plan. You will first need to create separate accounts for each of your children using the email address you sent their invitations to. Once those accounts are created, have them sign into their accounts on their respective devices. They can then accept their invitations using the link that was emailed to them. In the meantime, I have also created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience! ... View more

@Steph1027 Nice to see you around the community. The Pandora account associated with your community profile is not currently upgraded. I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@tylerjward5 Sorry for the trouble you are having with your subscription. To clarify, the Pandora account associated with this community profile is not currently upgraded. You will need to sign into the Pandora account that was used to purchase your Premium Family subscription in order to manage the plan. This being said, I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@Draculcrosse Sorry for the trouble you are having with your Premium Family plan. I do see you have an open case with our support team regarding this issue. To help avoid any confusion or crossed communication between multiple agents and the community, I recommend working directly with the support agent that you have been in contact with. If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist. Thanks for being a part of the Community! ... View more

@frogers Sorry for the trouble you are having accessing your account. I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

I can help with this, @Estheticscu. A copy of your latest receipt has now been sent to you via email. Enjoy the music! ... View more

@Bigmanny Thanks for taking the time to report this, and I can definitely understand wanting to clean up your account and have everything display correctly. My Thumbs Up playlist still appears under Recent Favorites: Regarding your My Thumbs Up playlist appearing under your Recent Favorites, there isn't currently a way to manually remove items from that section of your profile. As you continue listening—especially to other stations, playlists, albums, or podcasts—new activity will gradually replace the older items until the deleted playlist is eventually pushed out of the carousel. Deleted playlists still appear in profile: As for the four deleted playlists that are still showing under your Profile, I was able to confirm that this is a known syncing issue with Profile. If those playlists have already been deleted from your Collection, your account is behaving as expected, but your public profile hasn't fully synced. I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details. In the meantime, if you're looking for the current list of playlists on your account, I recommend viewing your Collection and filtering by Playlists, as that will reflect the correct list. Thanks again for bringing this to our attention, and we appreciate your patience in the meantime! ... View more

@jascissom Sorry for the trouble you are having with your subscription through Apple. It looks like your original subscription through Apple expired, resulting in your account reverting back to the free service. This being said, I do see you were able to successfully resubscribe shortly after posting this message. Let me know if there is anything else you need assistance with. ... View more

@christaff I can definitely understand how frustrating it would be to suddenly hear ads after enjoying your Pandora subscription for so many years. I'm sorry for the confusion and appreciate you bringing this to our attention. It looks like your subscription may have expired and your account reverted to the free, ad-supported service. To make sure we get to the bottom of what happened, I've created a ticket with our support team for you. One of our agents will be reaching out to you privately via email to investigate this further, so please keep an eye on your inbox (and your spam/junk folder, just in case).  For future reference, there are several ways to get in touch with us if you ever need assistance: Via email: you can create a message through our help center to contact the Pandora Care team. Live chat: you do have the option to live chat with someone from the Pandora Care team which can be initiated through the help center.  Via social media: Reach out to us through Facebook Messenger or @PandoraSupport on X (formerly Twitter). Via the community: We are always happy to try and answer any questions here as well - you can create a new post, or find an existing post to comment on if it is related to what you are asking. Thank you for your patience in the meantime! ... View more