Thanks for the info, @Xglbx. When you get a chance, let me know if you're connected to a Hotspot within your vehicle or a cellular connection on your mobile. Also, if the error message appears again, can you share a picture or screenshot of what this looks like. You can attach a picture directly here on community. The best way to do this is through a web or mobile browser. You won't be able to attach a screenshot to the email notification. Thanks! Use your mobile device only when conditions allow and as permitted by applicable law. ... View more

Hi @harmonr020! Welcome to community. Sorry for any trouble in your vehicle. Let's try try disabling the Launch from car setting found with the Pandora app on your phone. You can use the following steps to review: Open Pandora. Tap the Profile tab Tap the Settings gear in the upper right corner. Select Advanced. Under Bluetooth for devices make sure there Launch from car is disabled. Let me know how it goes. Use your mobile device only when conditions allow and as permitted by applicable law. ... View more

Hi @jagpitt17! Thanks for the info. I've enabled a trace to help me investigate. Please try to use Pandora like you normally would. I'd like to start with some basic troubleshooting to begin with while the trace is enabled. Let's try the following: From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):* Open your device Settings Tap Apps Scroll down to find Pandora Select Storage On the storage details page tap Clear Data. Please note that you will be asked to log into your account after completing these steps. Once you're logged back in, try connecting to your Malibu, specifically with the USB, and try again. Let me know how it goes. Use your mobile device only when conditions allow and as permitted by applicable law. ... View more

Hi @Xglbx Welcome to community and sorry to hear you're having trouble connecting Pandora to your Mercedes. I'm happy to pass this along to our engineering team. Can you tell me a little more about experience and your iPhone: Model OS version Pandora version Does the error message appear on the car's head unit or within the Pandora app? Could you share a picture of what this looks like? When connecting to your car, are you connected to a WiFi hotspot within the vehicle or your phones cellular network? Thanks for the help! Use your mobile device only when conditions allow and as permitted by applicable law. ... View more

Hi @LisaLisa_B! I moved your message over to a thread that was similar: iOS: How to Increase the Volume I would review the accepted solution above to see if this is a similar experience to yours. If not, can you tell us a little more about your experience? For example, is this happening on a particular station, album, or track, and if so, what's the name? When listening are you connected to another device such as a Bluetooth speaker? Additionally, can you let me know the make and model of your device, along with the OS version and Pandora version. If you need help finding that information, let me know. Thanks for the help! ... View more

Hi @LuisF! Thanks for posting, sorry for any trouble. Can you tell me a little more about your experience? Which web browser are you using and the version? Did you receive any error messages? If so, what did it say? If you're using an ad-blocker, I would recommend disabling or making an exception for Pandora.  Thanks for the help! ... View more

Hi @rastadawg11! Welcome to community. Sorry to hear this happened when connected to your Sonos. I'm happy to pass this along to for further investigation, however, I'll need additional information. Can you let me know the following info When playing Pandora, was playback controlled through the Pandora app or Sonos app? If the Sonos app, are you using the S1 or S2 app? If you were using the Pandora app, were you casting to your Sonos device? What station did this happen on? What was the artist? Which song was it? Were you able to give the song a Thumbs down? Please note, it can also be confusing because we will swap the "clean" audio for the explicit version when the filter is turned on, but it will still show the album art of the original album (which may show as "explicit"). Thanks for the help! ... View more

Hi @Kntry777! Welcome to community, thanks for posting your experience. Sorry to hear this is happening. Can you tell me a little more about your experience? Are you connected to any other devices when Pandora crashes, such a bluetooth speaker or in-home device? In the meantime, I'm happy to pass this along for further review and investigation. Can you let me know your iOS version and Pandora version? Thanks for the help! ... View more

Hi @tracy9449! Welcome to community. Happy to take a closer look. Can you tell me a little more about your experience? First, what is the make and model of your TV? When the songs shuts off, does it appear to keep playing, meaning you can see the song and artist on your TV screen but there doesn't appear to be any sound? Or does the music  stop after a screensaver or power save mode comes on? Thanks for the help. ... View more

Hi @SteveChatham! Thanks for posting your experience. I'm happy to pass this along to our engineering team for further review and investigation. While I don't have any specific troubleshooting steps at this time, I did notice that the last connection to Pandora with your iPhone was back from 2021. Sometimes it can help to establish a new device connection with Pandora. While it may not change anything, it doesn't hurt to try. The best way to do this is by signing out of the app and then back in again.  Keep in mind, by signing out or deleting the Pandora app, any offline content that was downloaded will be automatically removed and you'll need to download that content again. If you'd prefer not to try this, I completely understand. In the meantime, I've gone ahead and passed this along to our teams. ... View more

Hi @Ckb76  I understand how frustrating it can be not to have the experience you'd like. I'm happy to pass this along to our engineering team for further review and investigation. However, I'll need another picture of you specifically playing on-demand music, such as a playlist or an album that shows the missing features. Keep in mind, the photo you shared with me earlier, is playback on a station and that view and experience you see is expected. Replay is not available on stations with CarPlay, so you won't see this option, only Thumbs.         ... View more

Hi @Repro Thanks for checking. I reached out to our engineering team for an update. Unfortunately, they are having trouble replicate this experience on their end and are continuing to investigate. Sorry for the inconvenience! ... View more

HI @edaviles! Welcome to community! Looks like PandoraLink is available on your Pioneer. You'll just need to be sure to have the Pandora app installed on your Samsung mobile. Then simply connect your Samsung to your Pioneer via Bluetooth, tap the PandoraLink icon in the menu option in order to listen to Pandora. Keep in mind, the Pandora controls will default to your car's head unit when connected to your phone. You may see an Accessory Screen appear when connected. Unfortunately, there is not currently a way to turn this off. Hope this helps. Let us know if you run into trouble Use your mobile device only when conditions allow and as permitted by applicable law.     ... View more

Hi @Ckb76  I think I understand, feel free to correct me if I missed the mark. For Stations, you will only have the option to Thumb Up or Thumb Down a track. Replay is not available on CarPlay. Keep in mind, replay, is different that repeat. Since you're a Premium subscriber, when listening to on-demand content, such as Playlists or Albums, the Now Playing screen will look a little different and you'll have additional options. For example, having back and forward arrows to move around your playlists or repeat and shuffle. These options will not appear on Stations. I added some screenshot of the different views you'll see depending on the type of content you may listening too. If you're listening to on-demand content (playlist or album) and you're not seeing additional features like repeat or the back arrows, please include a screenshot of that view. Based on the picture you've already provided, you're listening to a station.   Now Playing while listening to an Album:               Now Playing while listening to a Station:       ... View more

Hi @Lokopo! Thanks for posting. Since you mentioned this mostly occurring with your windows computer I've moved your message over to our Desktop Board and created a new thread. It seems like you've tried a few troubleshooting steps already. Unfortunately, I have nothing more to recommend at this time. However, I've gone ahead and passed this along to our engineering team for further review and investigation. Thanks for your continued patience.   ... View more

Sorry to hear that didn't help, @datgurlbrizy9. Thanks for providing you device information. Unfortunately, we've exhausted all our known solutions at this time. I've gone ahead and passed this along to our engineering team for further investigation. Thanks for your patience in the meantime. ... View more

Hi @rhettorical  Thanks for the follow up. I've passed this along to the team who reviews our collection for further review and investigation. Appreciate your patience in the meantime. ... View more

Thanks for the pictures, @Ckb76! Sorry for the delay, I was away for a few days. To clarify, when you tap the hamburger to the left of the play/pause button is it unresponsive?   ... View more

Hi @skullyblue! Can you tell me which station the song is thumbed up on? I took at your recently played station and didn't see it. I'll be able to take a closer look at the station. Thanks for the help. ... View more