Hi @robinbarrett  Welcome to community! Sorry for any trouble when listening through your Alexa Devices. As I understand it, Pandora does not have a default station when requesting playback through Alexa devices. In most cases it should play the station that was last listened to. If you're having trouble with Alexa understanding your commands you might want to log into your Amazon account to view what Alexa thinks you said, in order to report feedback to Amazon directly. This is referred to as your "Utterance History report." To view your utterance history report, click this link from a computer and log into your Alexa account. Or from a mobile device launch the Alexa app, tap the Menu icon, select Activity and then More under Pandora activity. From here you'll be able to view what Alexa thought she heard, as well as listen to a recording of what you said. If she didn't do what you wanted, be sure to let Amazon know by selecting No. I'm also happy to pass this along to our engineering team for further review. In the meantime, I would recommend using a more specific voice command to request the station you would like to listen to. You can say "Alexa, play [name of station] radio on Pandora." Keep in mind that if Alexa is unable to find what you've requested, she may add a station that does not exactly match what you requested. You may need to try again from a computer or mobile device. ... View more

Hi @sea721  Welcome to community! Sorry for any confusion. Some podcasts on Pandora are pre-compressed audio files provided to us. So advertisements that appear in the original recording will still be heard. Since these are not advertisements from Pandora, unfortunately, they cannot be removed or disabled, since we're unable to alter the recording. ... View more

Hi @kendres  Welcome to community! Sorry for any confusion. Individual manufacturers are usually responsible for the implementation of the Pandora application, some devices may lack Pandora Premium's features. At this time, Pandora Premium is available on our website, as well as the devices listed here. ... View more

Hi @xrage  Welcome to community! Sorry for any trouble. Unfortunately, the ability to filter by Artist is not currently a feature within CarPlay at this time. Additionally, certain features, may be unavailable while the vehicle is in motion, such as Search. If you're not seeing all the content available from your My Collection, CarPlay imposed a limitation of 25-30 viewable Stations or Playlists. For those stations or playlists that are not viewable through the UI, we recommend using Siri voice commands to request that content. ... View more

Hi @Ivanm4175  Welcome to community! I wanted to confirm you're receiving the error code on an Android device? If so, can you let me know the make/model and the Android version you're on? Thank you! ... View more

Hi @JS1957  Welcome to community! Sorry to hear you're having trouble. Do you know if this is only happening with Chrome? You mentioned you were able to use Safari without issue. When trying to play on Chrome, do you get an error message? If so, can you tell me what it says?   If you haven't already, here are a few steps to try for Chrome. 1. Make sure you're up to date with the latest Chrome version 2. Clear Browsing Data (including browsing history, cache and cookies): Click on the icon with 3 vertical dots in the upper right (located on the browser toolbar). Select More Tools and then Clear Browsing Data. On this screen, please select All time for the time range, and then click on Clear Data. Restart the browser and go back to pandora.com. 3. Bypass the Pop-up Blocker for Pandora: Again, click the 3 vertical dots in the upper right, and select Settings. Scroll down and click Advanced at the bottom. Under Privacy and security, click Site Settings. Click Popups and redirects. Under allow make sure pandora.com is listed. If not listed, Add https://www.pandora.com. 4. Turn off extensions. Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them. To do that, go to chrome://extensions/ on your web browser. 5. Allow Pandora within your firewall or antivirus. If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to pandora.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue. ... View more

Hi @troy-kaleb  I reviewed the Pandora account associated with your community profile. I can confirm the account is upgraded and billed through Google Play and goes back as far as 2017. If you're not seeing a Premium subscription under your current Google account, then it's possible the subscription is under a different Google account, with a different email address. I've gone ahead and escalated this to our Pandora Care team for further assistance. They will reach out to via the email associated with your Pandora account. Thanks for your patience in the meantime. ... View more

Hi @Roadblock161  Welcome to community! Sorry for any trouble redeeming you gift card. To further assist, I've escalated your post to our Pandora Care team. They'll follow up with you through the email associated with your Pandora account. Please be on the look out for their reply. Thanks for your patience in the meantime. 🎧 ... View more

Hi @KATHYKING  I checked your account and you are direct-billed through Pandora. You can update your information through the subscription section of your account. This is more easily done through a computer, but you can update through mobile device. If you're using a computer: You'll need to make sure you're logged into your Pandora account and then go to your subscription details page. If you're using a mobile device: Go to the Pandora website. Select the menu icon (three horizontal lines) in the top left. Then tap Subscription. (Log in to your account if prompted. You may need to select Subscription after logging in) ... View more

Thank you all for your contributions to the Collaborative Cuts: Spring Break playlist! The playlist is now live on Pandora. Stay tuned for our next crowd sourcing playlist coming soon! 🎧 Listen Here                           ... View more

Hi @Kryates93  Welcome to community! Sorry to hear you're having this experience. I'm happy to pass this along to our engineering team. Can you please confirm the following: Android OS: Pandora version: Thank you! ... View more

Hi @stefanrg  Welcome to community! I moved your post over to our Ideas Board since this isn't currently a feature. Thanks for the great feedback! This would be a very useful tool for many. I've updated the status of your post Open Ideas. To learn more about our ideas, please visit our FAQ. Thanks for stopping by!   ... View more

Hi @DennisW! Welcome to community! Thanks for visiting the Ideas Board. I've gone ahead and updated the status your post to Open Ideas. For more info about the Ideas Board, please visit our FAQ. Hope to see you around community more!   ... View more

Hi @JimBotAI  Welcome to community! Sorry to hear this is happening when listening on Fire TV. I'm happy to pass this along to our engineering team for further review. Can you let me know which generation Fire TV stick you have? ... View more

Hi @Chevy1937coupe  Welcome to community! Sorry to hear you're having trouble with your Roku. I do see that you've reached out to our Pandora Listener Care team for further help. To avoid any redundant troubleshooting steps or miscommunication, I recommend following up with them through email for any follow up questions you may have. ... View more

Hi @Farmock  Welcome to community! Can you tell me when choosing the Pandora app on your Roku, is the icon unresponsive, or does it appear to open and then crash? Are there any error messages that appear? If so, can you tell me what it says or share a picture. You can added pictures directly here on community. That is best done through a web or mobile browser. You won't be able to include pictures through the email notification you may receive. Thanks! ... View more

Hi @twix408  Welcome to community! I've removed your Yamaha connection with your Pandora account. When this takes affect, you'll automatically be logged out of your Yamaha. Before logging back in, I would recommend power cycling your Yamaha by unplugging it for at least 5 minutes. Then plug it back it and try Pandora again. ... View more

One Sweet Day (A Cappella) Mariah Carey & Boyz II Men         ... View more

Hi @evanshultz13  Welcome to community. For specific steps on how to shuffle your stations on web check out the above post. ... View more

Hi @pam8  Welcome to community! When you say song, do you mean on-demand content like an individual song or album/playlist? If so, then as a free ad supported user, you'll want to make sure any ad blockers have been disabled through your device or browser. When pressing play, you should receive a pop-up notification requesting that you listen or view an advertisement before proceeding with your on-demand playback. ... View more