Hi @melissalayton21 In order to help we'll need to know more information about your experience and what exactly is happening on your Kindle and your computer.  Could you please send me some more information about your Kindle? Model (e.g. HDX, HD7): Carrier (if applicable): System version*: Pandora version**: Are you connected to Wi-Fi or 3G when this is happening? Have you identified any other patterns or notable information? *To find the system version, swipe down from the top of your screen and select More. From there, select Device, then About, and view the System Version. **To find the Pandora version on your device, launch the Pandora app on your Kindle Fire, tap the 3 vertical dots in the bottom right corner of the screen, and select Settings. The version number (e.g., "version 6.3") will be directly beneath Sign Out. Could you tell me a bit more about what is happening on your computer? Are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.) Are you only experiencing this issue with Pandora? Have you tried streaming other apps/websites such as YouTube? If not, please try launching the YouTube app/website and let me know if you experience similar issues there as well. ... View more

Hi there, @melissalayton21. 👋 Sorry for the inconvenience. It's possible that this error message was triggered by multiple listeners on your account, a problem with Pandora on your device, or an issue with your internet provider. This could also mean there were indications that the Pandora service was being accessed in ways that don't fit our Terms of Use. You can review our terms here. When this happens, we automatically disable access to Pandora for a period of time. In the meantime, this issue has been resolved, and you should be able to listen normally from your devices. Let us know if you continue to have trouble with this. 🎧 ... View more

@Jackie_Star good day to you, my favorite Christmas movie is the 1951 version of "Scrooge, A Christmas Carol" with Alistair Sim, you can watch it in color or b/w. My favorite Christmas song is "The Little Drummer Boy" the 1965 version, here is the link.  https://pandora.app.link/EbObtaMv3bb  .  Have a wonderful Christmas and a Happy New Year. Take care and stay safe.    P.S And like @AlyssaPandora said, feel free to add some of your favorite Christmas and Holiday songs. I will add them to the playlist. Be safe.   ... View more

Hi @melissalayton21 In order to help we'll need to know more information about your experience and what exactly is happening on your Kindle and your computer.  Could you please send me some more information about your Kindle? Model (e.g. HDX, HD7): Carrier (if applicable): System version*: Pandora version**: Are you connected to Wi-Fi or 3G when this is happening? Have you identified any other patterns or notable information? *To find the system version, swipe down from the top of your screen and select More. From there, select Device, then About, and view the System Version. **To find the Pandora version on your device, launch the Pandora app on your Kindle Fire, tap the 3 vertical dots in the bottom right corner of the screen, and select Settings. The version number (e.g., "version 6.3") will be directly beneath Sign Out. Could you tell me a bit more about what is happening on your computer? Are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.) Are you only experiencing this issue with Pandora? Have you tried streaming other apps/websites such as YouTube? If not, please try launching the YouTube app/website and let me know if you experience similar issues there as well. ... View more