About AlyssaPandora

AlyssaPandora · ‎05-31-2022

@Cptheg3 This is a tough one! For me, I will have to go with "When You Believe" by Mariah Carey and Whitney Houston. Both singers are two of the best vocalists of all time, in my opinion. I think the messages in each song are relevant, especially during current times. However, "When You Believe" resonates with me more of the two songs.

AlyssaPandora · ‎05-30-2022

Hi there, @Kbacon5karenb33. 👋 Thanks for your message. It sounds like you're attempting to delete your Pandora account. At this time, your account is upgraded to a monthly Premium subscription via Google Play. You won't be able to delete an account associated with an active Pandora subscription or free trial. I've gone ahead and created an email case with our support team for you. Someone will reach out soon to help with your inquiry. Please keep an eye out for their email soon. 📬

AlyssaPandora · ‎05-30-2022

Hi there, @Sdc2. 👋 Sorry to hear that you've had some trouble with buffering. Based on your message, it sounds like you've run through these steps: Apple Watching Troubleshooting Could you provide me with a bit more information about your devices? What iPhone model do you have? What version is your Apple Watch on? (Open the Watch app on your phone and go to General > About> Version) Does your Apple Watch have a cellular data plan? Let me know. 🎧

AlyssaPandora · ‎05-30-2022

Thank you for the update, @ashleighearly @AndreaR. Glad to hear that the issue was resolved for you. I will keep this thread open as other listeners are still having trouble. 🎧

AlyssaPandora · ‎05-30-2022

No problem at all, @daleslad. Sounds like you're all set now. Happy listening! 🎶

AlyssaPandora · ‎05-30-2022

Thanks for sharing today's quote, @UncleBud. I agree, today we must pause and remember our country's fallen service members. Their courage and sacrifice in order to protect us and our country. Thank you for the reminder.

AlyssaPandora · ‎05-30-2022

Thanks for your post, @Cptheg3! I love these challenges I'm going to go with "Miss You" by Aaliyah. She was one of my favorite singers growing up. Although I do like both songs. ❤️

AlyssaPandora · ‎05-28-2022

Hey, @Christina0. 👋 Thanks for letting me know. Could you share your device details? I've added your report to the internal ticket. It's helpful to know: Model: Carrier: Android version (Settings > About Phone): Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): Thanks for your help with this. 🎧

AlyssaPandora · ‎05-28-2022

Hi there, @Asj. 👋 Sorry to hear that this is happening. Have you tried clearing the app data to see if it helps resolve this issue? From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):* Open your device Settings Tap Apps Scroll down to find Pandora Select Storage On the storage details page tap Clear Data. Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can check out Google's help page for steps on how to clear space on your device. Please note that you will be asked to log into your account after completing these steps. Let me know how it goes. 🎧

AlyssaPandora · ‎05-28-2022

Thanks for providing those details, @Janettoole. I've gone ahead and shared this with our engineering team. We appreciate your patience during this process. 🎧

AlyssaPandora · ‎05-28-2022

Thank you, @Retrodeeva. I have added this additional information to the ticket on your behalf. Sorry for the continued trouble - we appreciate your patience during this process. 🎧

AlyssaPandora · ‎05-28-2022

Hi there, @Jorge245. 👋 Sorry to hear that you're having trouble with the sound on Pandora. Let's try some troubleshooting steps to see if we can resolve the issue. First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again. I would also recommend uninstalling / reinstalling if the issue persists. Please check out my message about this issue here. Let me know how it goes. 🎧

AlyssaPandora · ‎05-28-2022

Awesome! Thanks for confirming this info, @AndrewHahn. Sounds like you're all set now. Enjoy the tunes 🎧

AlyssaPandora · ‎05-28-2022

Hi there, @PaoloNoSabo. 👋 Thanks so much for posting about this. Unfortunately, Brave and Waterfox are not support browsers. Most modern computers will play Pandora without any modification, but at minimum, your set-up will need to meet the below minimum specifications: Browsers: Safari 11 Latest Version of Chrome* Latest Version of Firefox* Microsoft Edge* *Auto-updating must be enabled Hardware: Mac laptop: Intel Core Duo 1.5 GHz or faster CPU, 1+ GB of RAM, 128+ MB of VRAM PC laptop: Intel Atom 1.6 GHz or faster CPU, 1+ GB of RAM, 128+ MB of VRAM Mac desktop: PowerPC G5 1.8 GHz or faster CPU, 1+ GB of RAM, 128+ MB of VRAM PC desktop: Intel Pentium 4 2.33 Ghz or faster CPU, 1+ GB of RAM, 128+ MB of VRAM, or AMD Athlon 64 2800 or faster CPU, 1+ GB of RAM, 128+ MB of VRAM You'll also need consistent bandwidth of at least 150 kbps. If you upgrade to Pandora Plus or Pandora Premium and want to use high quality audio, we recommend at least 300 kbps. In the meantime, I would recommend using one of the support browsers or try using the Pandora Desktop App. You can find out more about the Desktop App here. 🎧

AlyssaPandora · ‎05-28-2022

Hey, @stegar75. 👋 Sorry to hear that you're having trouble. I've gone ahead and removed the Onkyo device connection from your Pandora account. When this takes affect, you'll be automatically logged out. Then, try logging back into Pandora listening once again. I hope this helps. Let us know how it goes. 🎧

AlyssaPandora · ‎05-28-2022

Hi there, @olga_p. 👋 I'm very sorry to hear that happened. I completely understand how frustrating that could be. Let's try removing the device association from your account and running through the setup process again to see if that helps. I've removed the device association from your account. This will automatically sign you out once this change takes effect. Please be patient as this may not happen instantaneously. Next, click here to select steps specific to your device in order to set up Pandora once more. If you do not see your device listed, click here for general activation steps. 🎧

AlyssaPandora · ‎05-27-2022

Hey there, @Keysean2. 👋 I understand how frustrating this can be. We've gone ahead and reported this to our engineering team. We appreciate your patience during this process. 🎧

AlyssaPandora · ‎05-26-2022

Hi, @markemark. 👋 Thanks for sharing your experience as well. Would you mind providing your device details? I can pass this information along to our engineering team. Model: Carrier: Android version (Settings > About Phone): Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): Are you connected to Wi-Fi or cellular data when this is happening? Let me know. 🎧

AlyssaPandora · ‎05-26-2022

Hi there, @8Phoenix8. 👋 I moved your post over to a separate thread as this is a newer issue. Looks like this happens when you initiate a Premium Access session to listen to content on-demand. To clarify, have you tried clearing your app data to see if that helps? If not, please try out the basic steps here: Android Troubleshooting ++ Device Details + Screenshot: If the issue persist, could you try capturing a screenshot of the error message and an example of a song you're attempting to add to your playlist? I can report this over to our engineering team along with the following info: Model: Carrier: Android version (Settings > About Phone): Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): Are you connected to Wi-Fi or cellular data when this is happening? Thanks so much for your help with this. 🎧

AlyssaPandora · ‎05-26-2022

Hi there, @mmcdade88. 👋 I completely understand your frustration. I'm very sorry to hear about your experience. In the meantime, I've added your feedback to the internal ticket we have open. I'd like to add your device information as well, would you mind providing the following? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Thanks for your help with this. 🎧

Re: When You Believe (Mariah Carey, Whitney Housto...

Re: Error Message when trying to deactivate accoun...

Re: Apple Watch: Endless buffering

Re: iOS: Only One Song Plays in Offline Mode

Re: iOS: Adjust Order of Songs on Playlist

Re: Inspiring Quotes

Re: Destiny Child (Cater 2 U) vs Aaliyah (Miss You...

Re: Android: Only One Song Plays in Offline Mode

Re: Sleep timer does not work

Re: iOS: Music Stops After Ad Plays using AirPlay

Re: iOS: Only One Song Plays in Offline Mode

Re: iOS: No Sound on Pandora App

Re: Desktop: Computer Crashes While Listening to P...

Re: Only able to play certain stations, almost all...

Re: Onkyo - No longer connects to Pandora

Re: Dish devices - Playback stops

Re: iOS: "There Was an Error Saving the Playlist"

Re: Android: Can't Skip Songs with USB-C Headphone...

Re: Android: Error When Editing Playlist

Re: iOS: Only One Song Plays in Offline Mode

Pandora for Creators Community