Hi there, @jeffkemp5280. 👋
Sorry to hear that you're having trouble during your listening sessions. I completely understand how frustrating this can be.
Could you let me know if you receive any error messages when this happens? If so, what exactly does it say?
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Troubleshooting:
In the meantime, I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps for the browser you prefer to use most.
Safari Troubleshooting
Chrome Troubleshooting
Another option is to try using the Pandora Desktop App for Mac computers. If you're interested, you can install the Pandora desktop app from a Mac computer here.
Open the downloaded file and follow the prompts to complete the installation. Please note, minimum System Requirements: Mac OS 10.10 Yosemite or later.
If the browser specific steps don't work, you can try rebooting your connection.
Shut down your device completely;
Unplug your modem and router, wait one full minute, and then plug them back in;
Wait five more minutes to allow the modem and router to fully boot back up;
Turn your device back on and try Pandora again.
If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube?
I hope this helps. Feel free to let me know how it goes. If the issue persists, I can report this over to our engineering team on your behalf. 🎧
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