Hi, @OfficeDJ. 👋 Thanks for reporting your experience today. Mind sharing a bit more about how you're listening? Are you using a MAC or Windows computer? Are you using a web browser? If so, which one? Or, are you using the Pandora Desktop app? Have you noticed any error messages? If so, what exactly does it say? Let me know. 🎧 ... View more

Hey, @DollyDee2. 👋 Thanks so much for introducing yourself. We're happy to see you in the Pandora Community! I love Jazz and R&B too. You can find my intro here.  ... View more

Hi there, @Mz1. 👋 Thanks so much for reporting this. I understand how frustrating this can be. I’ve enabled a trace on your Pandora account to help us better understand what’s happening. We'll want to capture this information to share with our engineering team in a trace log for your account. For this trace to be useful, we’ll need you to run through our troubleshooting steps once more: Android Troubleshooting I can also report this to our engineers on your behalf, can you send over a bit more info about your device? Model: Carrier: Android version (Settings > About Phone): Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):  Are you connected to Wi-Fi or cellular data when this is happening? Let me know how it goes. 🎧 ... View more

Hi there, @Meisterhaus_Tad. 👋 We did notice a few listeners having trouble yesterday around the time you posted this. Are you still having trouble today? ++ iOS Troubleshooting: First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again. If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection including playlists for you).* To do that: Hold down the Pandora icon on your Home screen until all the icons start "shaking." Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app. Then re-install Pandora via the App Store on your device. *Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know. ... View more

Hi, @mrsmoneybaggYO. 👋 Hope you're doing well. I thought of you when this was posted because of your username. May be something you're interested in checking out! 🎧 ... View more

Hi there, @Castitchables. 👋 Sounds like you're having trouble listening from your iOS device.  First, I would recommend running through our standard troubleshooting steps to see if this helps: iOS Troubleshooting If you continue to have trouble, could you share a bit more about what is happening? Are you receiving any error messages? If so, what exactly does it say? What kind of iOS device are you using? (iPhone, iPad, etc.) What happens when you attempt to listen from your device? Hope this helps. Let me know. 🎧 ... View more

Hi, @mlpooler. 👋 Thanks for bringing this to our attention. A member from our User Support team will be in touch to help out with your account. Please keep a look out for their email message soon. 📬 ... View more

Hi, @Meghann84. 👋 Thanks for letting us know about this. I can help escalate your issue to our User Support team via email. Could you please private message me with the best email to reach you? It looks like your Pandora Community profile is associated with that Hotmail email address. Please check your private messages on Community by clicking on the envelope icon. Thanks! 🎧 ... View more

Hey, @CIP0385. 👋 Thanks for following up with this information.  I've reported this over to our engineering team on your behalf. We have an internal ticket open for this issue. We appreciate your patience during this process. 🎧 ... View more

Hey, @321blessed. 👋 Thanks so much for posting about this. Sounds like you've run through the standard troubleshooting steps here: Android Troubleshooting If you're still having trouble, can you send over a bit more info about your device? Model: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version (If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Let me know. 🎧 ... View more

Cancer season is officially back! ♋ ... View more

Hi there, @ksheere. 👋 Nice to see you around the community. Sorry to hear that you're having trouble with this, I completely understand your frustration. Could you share a few more details about your experience so that I can get a better idea of what's happening? Have you been in offline mode for 30 days or more? Were you logged out of the Pandora app and then prompted to sign back in? Or were you asked to go back online after being in offline mode for awhile? ++ Trouble Downloading: Pandora will never use the last 500MB of storage, so we will only download as many stations as we can before we hit that limit. Is it possible that this might be occurring because there is not enough storage on your device? Make sure to keep Pandora in the foreground of your device while the download completes. If you continue to have trouble, check the download icon for the content you are attempting to download. The two rotating arrows indicate that the content is still in the download process and the highlighted downward pointing arrow means the content has successfully downloaded. If the icon is not highlighted, try downloading the content again and keep the app in the foreground while the offline music downloads. Keep in mind that stations and large playlists take a longer time to download. Lastly, if you are having trouble downloading stations, try downloading a single track for offline listening to see if that works. Let me know how it goes. 🎧 ... View more

Hi there, @jayjaytupa. 👋 Does this happen in the same location (i.e. At home)? Since you're experiencing this across multiple devices, it may help to try rebooting your connection.  Feel free to try rebooting your connection:  Shut down your device completely; Unplug your modem and router, wait one full minute, and then plug them back in; Wait five more minutes to allow the modem and router to fully boot back up; Turn your device back on and try Pandora again. If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube? ++ Web Troubleshooting: For your Google Chrome browser, we do have this steps that could help with this: Chrome Troubleshooting ++  For your LG TV: Can you tell me a little more about your experience? The model number of your LG TV? What happens when you open Pandora? Is there an error message (if yes, what exactly does it say)? Which internet / cable service provider do you use? Let me know. 🎧 ... View more

Hi there, @Martnot. 👋 Thanks so much for letting us know that you're experiencing this as well. If you haven't already, I would recommend running through these steps to see if it helps: iOS Troubleshooting In the meantime, we have created an internal ticket with our engineering team. I've shared your device info and feedback about your experience with them. Thanks for reporting, and for your patience during this process. 🎧 ... View more

Thank you, @LVCounselor. I did receive your last reply with the requested information. Traveling Outside of the United States:  We can only legally offer Pandora services to listeners located in the United States at this time. This applies equally to free and paid accounts, as well as Pandora on all computers and supported devices, including offline. That said, if you are a Pandora Plus or Premium subscriber, you will be able to play your downloaded music while traveling outside of the country temporarily. Please note you will need to download your offline content prior to leaving our service area.  Also, your offline collection will be removed if you uninstall or sign out of the Pandora app, or if you are unable to re-establish a connection with Pandora via a Wi-Fi or mobile network within 30 days. Keep in mind Premium subscribers can download Stations, Playlists, albums and songs for offline listening and Plus subscribers will be limited to only four stations. In the meantime, I appreciate you taking the time to provide those details. I'm sharing this with our engineering team. Thanks for your patience while they look into this. 🎧 ... View more