Hi, @mrsteve12. 👋 Sounds like you're still having trouble with this. Could you please send me a screenshot of exactly what you're seeing? If you have a Windows machine please try using the Snipping Tool. You can find specifics about this tool and how to use it here. Then attach that file in your next post by clicking on the Camera Icon. I've included a screenshot below: Thanks for your help with this. 🎧 ... View more

Hi there, @tjt. 👋 Sorry to hear that you're having trouble with the Pandora App for Windows 10. It sounds like you've already tried resetting the app data. I’ve enabled a trace on your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps. Have you tried uninstalling / reinstalling? If not, I would recommend  uninstalling and reinstalling using the following steps: Locate Pandora in your Start Menu, and right-click to reveal an additional menu. Select Uninstall from the dropdown menu. From there, select Pandora from the list and confirm by selecting Uninstall once more. Next, find our app in the Windows Store on your device. Search for Pandora in the upper right corner and click or tap Get to re-install. Please note: that downloading any application on your devices requires a Microsoft account and password, and it may be a different email address and password than those on your Pandora account. Also, we do not support Pandora on unofficial OS releases, like preview or developer builds. We only support Pandora on configurations that we have fully tested, so as to ensure the application will work correctly and not cause any problems with functions of the device. ++ If the issue persists, would you mind providing the requested information from my post here? Then, I can share this on the ticket we have open with our engineering team. Hope this helps! Let me know how it goes. ... View more

Hey there, @amyleigh316. 👋 Sorry about that! Thank you so much for letting me know. I updated the link to reflect the correct one in the accepted solution. You can find it here. Hope this is helpful. 🎧 ... View more

@JMichFrank Thanks for the update.  Sounds like you may need to check the bookmark that you use to access Pandora. It should only be: https://www.pandora.com If there is anything added onto to it (e.g., https://www.pandora.com/#/genres/top), then erase that. That is most likely the problem. Let me know if this helps. 🎧 ... View more

Hey there, @FriedFreya. 👋 Thanks so much for reporting this. Could you send over a screenshot of exactly what you see when this happens? Let me know. 🎧 ... View more

Hi there, @j0rdin. 👋 Thanks for reporting your experience with the Pandora app, and sorry for any inconvenience. I’ve enabled a trace on your Pandora account to help us better understand what’s happening - in case we need to share this with our engineering team. For this trace to be useful, we’ll need you to run through our troubleshooting steps here: iOS Troubleshooting I hope this helps. Let me know how it goes. 🎧 ... View more

Hi there, @trp488. 👋 Thanks for your post about this. What steps are you having trouble with when editing your playlist? Let me know, and I can follow up with you. 🎧 ... View more

@r1armadillo Thanks so much for letting me know. Sounds like you're all set now. Enjoy the tunes! 🎧 ... View more

Hi there, @Fleischbein. 👋 Sorry to hear that you're encountering this issue daily. Since this involves your password, I've escalated this over to our User Support team. A team member will reach out to you privately to offer further assistance. Please keep an eye out for their email soon. 🎧 ... View more

Hey, @Nathalie. 👋 Thanks for reporting your experience. Sorry to hear that this is occurring during your listening sessions. Could you share a bit more about how you're listening when this happens? MAC or PC? Browser? Which one? Or, are you using the Pandora Desktop app? Have any error messages popped up when this happens? Also, does this occur with any other podcast? Or just the "Scared to Death" pod? Let me know. 🎧 ... View more

@williate45 Thanks for sharing that! I've passed this information along to our engineering team on your behalf. 🎧 ... View more

Similar to @elijahmdawkins these songs are in no particular order. For me, songs that make me feel good change often and are sometimes based on nostalgia. ❤️ Songs that currently put me in a good mood: Happy by Pharrell  Sweet Thing by Rufus (featuring Chaka Khan) Electric Feel by MGMT Without by Sampha As I Am by H.E.R Passionfruit by Drake Sunset Lover by Petit Biscuit Toast by Koffee Those Days by KAASI Father Stretch by Sunday Service Feed the Fire by SG Lewis + Lucky Daye Magic by Coldplay ... View more

Hi there, @Bulsa. 👋 Sounds like you're having trouble listening from your iPhone device while using WiFi connection. First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again. If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that: Hold down the Pandora icon on your Home screen until all the icons start "shaking." Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app. Then re-install Pandora via the App Store on your device. *Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know. I hope this helps. Let me know how it goes. 🎧   ... View more

Hi there, @rarcher. 👋 Thanks so much for letting us know about this. Please try the following steps: Check to see if there are any updates available for your Alexa and Pandora apps. Update both as necessary. Restart your Alexa device by unplugging the power source and plugging it back in. ++ Let's also try relinking Pandora on Amazon Alexa from your iPhone device: Tap Profile > Settings (the gear icon in the top right) > Link with Alexa. When prompted to listen with Alexa, select Connect Now. You'll be taken to the Alexa app to select Link and to enable the Pandora skill. (If you do not have the Alexa app installed you will need to enter your Amazon account login and password first). Finish by selecting Got it! Return to the Music settings to set Pandora as your Default Music Library and Default Station. To group a set of Alexa-enabled devices together, follow these instructions on Amazon's help site. Let me know how it goes. 🎧   ... View more

Hey, @r1armadillo @williate45 @mikeb79. 👋 Thanks so much for getting back to me with that information. Sorry to hear that uninstalling and reinstalling the app did not resolve the issue.  I'd like to report this issue to our engineers for further investigation. We've created an internal ticket to share more details about this issue with them. Could you help by providing a little more info? Make and model of your device; Mode: Desktop or Tablet? Network (Wi-Fi or 3G/4G/LTE); Pandora version (under Pandora Settings on the bottom left); Windows version & build; Are there any error messages? If so, what do they say? Are you able to stream Pandora normally through a web browser like Chrome or Firefox? Also, are you running a Preview Build of Windows? If so, are you in the fast ring or slow ring? Let me know. 🎧 ... View more

Hey there, @elleshay. 👋 I moved your post over to a separate thread as you're experiencing this on iOS. I love audiochuck podcasts - and I'm sorry to hear that you're running into this issue. Could you try out these steps while I have a trace enabled on your Pandora account? You can find the steps here: iOS Troubleshooting ++ If the issue persists, could you provide the following details so I can report this over to our engineering team? Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Do any error messages pop up when this occurs? Thanks for your help with this. 🎧   ... View more

Hi there, @johnbit. 👋 Sorry to hear that you're experiencing sound loss when listening from various browsers. Since this issue is happening on multiple browsers, it sounds like the issue may be related to the network you're using to connect to Pandora. I've enabled a trace on your Pandora account in case we need to share this information with our engineering team. For standard web browser troubleshooting, you may find these steps helpful: Chrome Troubleshooting Microsoft Edge Troubleshooting Firefox Troubleshooting ++ Let's try rebooting your connection:  Shut down your device completely; Unplug your modem and router, wait one full minute, and then plug them back in; Wait five more minutes to allow the modem and router to fully boot back up; Turn your device back on and try Pandora again. If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube? You might also try connecting your device to an entirely different network, or using a different device on your current network, to see if your streaming improves. Feel free to let us know how it goes. 🎧 ... View more

I'm currently listening to:  Be Right Back by Jorja Smith Hope everyone is having a nice Tuesday. 🎧   ... View more

Hi there, @pmdennin. 👋 Sorry to hear that you're having trouble with your music skipping. You can post on the Pandora Community and one of the moderators will follow up with you to help with troubleshooting. Alternatively, you can contact our User Support via email for direct email support here.There is also live chat available on our help site. ++ Could you share more about what's happening and how you're listening? Since you posted in the Desktop forum, it seems like you're having trouble with Pandora on your computer.  MAC or Windows computer? Are you using a web browser? If so, which one? Or, are using the Pandora Desktop app? Have any error messages popped up? If so, what exactly does it say? Let me know, and I can assist with troubleshooting. 🎧 ... View more

Yes, @Listener001 is correct, @elijahmdawkins. The ranking system on community takes into account all engagement across the community forums. The more you interact with content and posts, the more you'll rank up. 🎧 ... View more