Hi, @JamminFamily. 👋 Sounds like your shuffle feature has reappeared and you're back to listening normally. Premium Sessions: I've taken a look at your Pandora account, and I do see that you were in a complimentary session of Premium (most likely when this happened). Complimentary sessions of Premium allow you to interact with an ad in order to listen to content on-demand. Because these sessions are funded by advertisements, your account will return to your regular service automatically at the end of the session and you won't be charged any Premium fees. That being said, I do see that your account has returned to your normal experience now. The location of shuffle slightly changes depending on your subscription tier. You can find out more about how these free sessions work here: Premium Sessions ++ Shuffling on Free, Plus, and Premium: I've included more information about how shuffle works for each subscription tier, in case you decide to try out another complimentary session of Premium in the future. Shuffling from the Now Playing screen: Free ad-supported or Plus listeners can find the option to shuffle your stations above the station list. Shuffling from the My Collection page: Free ad-supported or Plus listeners will first sort the collection by Stations and then select Shuffle Stations. Premium listeners can go to My Collection, and sort the collection by Stations and select Shuffle Stations. All tiers can switch between Shuffle All and a custom shuffle: just click the carat (down arrow) on the Shuffle On icon and choose either Shuffle All or Custom. I hope this helps. 🎧 ... View more

Hi there, @haroldg12. 👋 Sorry to hear that you're having trouble listening from your Chrome web browser. I understand how frustrating this can be. Pandora for Businesses: It sounds like you're using Pandora to play music in a public setting (which is not considered personal use). If so, we have a solution for you. Pandora is available and optimized for use in settings like these through Mood Media, with features like unlimited listening, no advertising, and a media player that can connect to your existing sound system. Additionally, due to the terms of our music licenses, the consumer version of the Pandora service (including Pandora Plus and Pandora Premium) cannot legally be used to play music in a commercial or public setting. Any Pandora listening that isn't personal and private, even for non-profit or tax exempt organizations, must be properly licensed through Mood Media, which fairly compensates artists, authors, composers, publishers and other rightsholders. Use of Pandora in these settings is available only via hardware sold by Mood Media. To learn more or sign up, click here. ++ Chrome Troubleshooting: A lot of times quitting your browser completely, re-opening it and going back to pandora.com can help. I would also check your sleep settings for your computer as this may impact your listening.  If that doesn't work, try these steps:  1. Update Chrome. 2. Clear Browsing Data (including browsing history, cache and cookies): Click on the icon with 3 vertical dots in the upper right (located on the browser toolbar). Select More Tools and then Clear Browsing Data. On this screen, please select All time for the time range, and then click on Clear Data. Restart the browser and go back to pandora.com. 3. Bypass the Pop-up Blocker for Pandora: Again, click the 3 vertical dots in the upper right, and select Settings. Scroll down and click Advanced at the bottom. Under Privacy and security, click Site Settings. Click Popups and redirects. Under allow make sure pandora.com is listed. If not listed, click Add and enter: https://www.pandora.com, then click Add. 4. Turn off extensions. Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them. To do that, go to chrome://extensions/ on your web browser. 5. Allow Pandora within your firewall or antivirus. If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to pandora.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue. 6. Try a different browser. Using a different browser such as Firefox may help. 7. Restart your computer and try Pandora again. Hope this helps. 🎧 ... View more

Hi there, @mrsteve12. 👋 Thanks so much for posting about this. Could you let me know how you're listening when this happens?  Are you using the Pandora app on your tablet or a web browser?  Let me know. 🎧 ... View more

Hi, @Tiggersage. 👋 Thanks for reporting this issue with your podcast. I do see that you may have uninstalled / reinstalled the app recently.  Have you also tried clearing the app data to see if this helps? You can find those steps here: Android Troubleshooting Could you share a bit more about your experience? Does this happen with any podcast you listen to? Or, does this only occur with a particular podcast? What's the name of the podcast you're experiencing this with? Let me know. 🎧 ... View more

Hi there, @Mtnclimbernc. 👋 Sorry to hear that you're having trouble with this. I'd like to share your feedback / experience with our engineering team on your behalf. Could you please provide the requested information? Do the stations not download to your watch? Do they download but they are incomplete? Do they download but you're unable to play them? What iPhone model do you have? What Apple Watch model do you have? What is the exact version that your Apple Watch is on? (Open the Watch app on your phone and go to General > About> Version) Let me know. 🎧   ... View more

Hi there, @Cheech. 👋 Thanks so much for posting about this. Unfortunately, Vivaldi is not a supported browser for Pandora. Have you tried one of our supported browsers to see if you're able to listen? Browsers: Internet Explorer 11 Safari 11 Latest Version of Chrome* Latest Version of Firefox* Edge* *Auto-updating must be enabled You can also view our minimum specifications for web browsers: Web Minimum Specs Hope this helps. 🎧 ... View more

Hi there, @Tonygreg25. 👋 Thanks so much for posting about this. Since you're having trouble with your promotional code, I've escalated your issue to our User Support team. Someone has reached out to you via email to offer further assistance very soon. If you don't see the email yet, please check your spam / junk folder. 📬 Appreciate your patience during this process. 🎧 ... View more

Hi, @floydkelly2012. 👋 Nice to meet you! The Pac Northwest is a very beautiful place, especially in the summer season. Here's where you  can find my intro post. Thanks so much for joining the Pandora Community! Feel free to also share your music on Pandora in the Playlist Swap section here. 🎶   ... View more

Thanks for providing those details, @Ellevp. I do see that the linked playlist only has 16 songs, but you have 85 Thumbs Up on that station. I will share this information with our engineering team on your behalf. We appreciate your patience while they look into this. 🎧 ... View more

Hi, @eaglearm. 👋 Sorry to hear that you're having trouble. I completely understand your frustration. Could you share a bit more about how you're listening when this happens? If you're using a computer: MAC or Windows computer? Pandora Desktop App? Or, are you using a web browser? If so, which one? Have you received any error messages? If you're using a device: What is the make and model? Are you receiving any error messages? Let me know, and I can follow up with you. 🎧 ... View more

@ktorster Thanks so much for the screenshots. I've shared your feedback with our engineering and curation team. 👍 ... View more

Hey, @stevemmiller. 👋 Thanks for the follow up, and sorry for the continued trouble. My suggestion would be running through the standard troubleshooting steps here, if you haven't already: Android Troubleshooting At this time, I do not have an ETA or a timeline for this fix. However, I have created an internal ticket that our engineering team is aware of. When I receive updates, I will post them in this thread. Feel free to let me know if you notice anything as I can update the ticket with that info too. ++ Hi there, @cornmuse. 👋 Could you share the following so that I can add this to the internal ticket we have open with our engineering team? Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Have you identified any other patterns or notable information? Thanks for your help with this one. 🎧 ... View more

Hey there, @adriankessel. 👋 Thanks so much for posting about this. I haven't seen any mentions of this - is it possible to post a screenshot/photo of that error message? Also, how many devices do you currently use for offline listening? Let me know. 🎧 ... View more

Thanks so much for sharing that helpful tip, @Bassmonster3000. This could definitely help other listeners that may encounter this during their listening sessions. 👍 Hope to see you around the community space more often. 🎧 ... View more

Hi, @collierminerich. 👋 Thanks so much for posting about this. Based on your message, it sounds like you're encountering the timeout message when this happens at night. Do you receive an "Are you still listening...?" message? You may not receive this during the day as you may interact with the app more at that time. The timeout message comes up when we detect that you have not interacted with the player for a while. This is in place to avoid playing music to empty rooms and helps reduce our streaming costs. Since we pay full royalties on every song we play, having a timeout interval enables us to prevent streaming endlessly to unattended devices. Ultimately, it allows us to maintain our current subscription prices. When you encounter the timeout message, simply click or tap anywhere on the Pandora music player to continue listening. Upgrading allows you to listen uninterrupted for longer periods of time. Pandora Plus subscribers have longer timeout periods than free listeners, and Pandora Premium subscribers have longer timeout periods than Pandora Plus subscribers. While you will experience fewer timeouts, the timeout policy does not go away. 🎧 ... View more

Hi, @lexmorace. 👋 Thanks so much for getting back to me with that information.  The stations / playlists associated with this account were all created on or around 05/17/2021. In the meantime, I'm going to escalate your issue to our User Support team so we can take a deeper look to see what's happening, and gather more information. I believe you may have another account under an older email address. Please keep an eye out for our email shortly. If you don't see it soon, please check your spam / junk folder to make sure it didn't end up there. We appreciate your patience during this process. 🎧 ... View more

Hi, @dtrebor87. 👋 Sorry to hear that you're having trouble opening the Pandora app. Thanks for reporting your experience. Could you share more about what you've noticed? When you attempt to launch the Pandora app on your iPhone 12, what happens? Is there a blank screen? Have any error messages popped up? If so, what exactly does it say? Have you noticed any "Buffering..." messages? ++ In the meantime, I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps: iOS Troubleshooting I hope this helps. Let me know how it goes. 🎧 ... View more