Hi there, @FJO. 👋 Thanks so much for letting us know about this. I've escalated your issue to our User Support team. Someone will reach out to you via email to offer further assistance with your existing subscription and gift subscription.  Appreciate your patience during this process. 🎧 ... View more

Hi, @anna1948. 👋 Unfortunately, this isn't a feature of Pandora at this time. However, another listener created a feature request for this option. You can upvote this existing suggestion by clicking on the 💙icon next to the title in order to express your interest in seeing this option implemented: Download ringtones for phone Hope this helps! 🎧 ... View more

Hi there, @mloehrs. 👋 Could you share a screenshot of what you're seeing when you attempt to use a mode on your station? You can find steps to take a screenshot from my message above here. Are modes unavailable for all stations or just a specific one? Let me know. 🎧 ... View more

Glad to hear those steps helped, @traptsouls! 👍 ... View more

Hi there, @pdhaight4. 👋 Sorry to hear that you're having trouble signing in. Let's try running through these steps while I have a trace enabled on your Pandora account. You can find the steps here: iOS Troubleshooting Since you've recently restarted your iPhone, I would recommend starting with uninstalling / reinstalling. Feel free to let me know how it goes. 🎧 ... View more

Hi there, @Ozztick. 👋 To turn off the notifications, you can use the following steps from your computer settings. If you're using a Windows computer: Open the Windows Settings. Next select System and then Notifications & actions. Find Pandora. Some users may need to scroll down to Get notifications from these senders. Switch setting to Off. If you're using a Mac computer: Go to System Preferences. Then select Notifications. Find Pandora. Set Pandora alert style to None. ++ If you're not seeing the Notifications & Actions setting, could you share a screenshot of what you see? If you have a Windows machine please try using the Snipping Tool. You can find specifics about this tool and how to use it here. You can post the screenshot in your next reply. 🎧 ... View more

Hi there, @melissalayton21. 👋 Sorry for the inconvenience. It's possible that this error message was triggered by multiple listeners on your account, a problem with Pandora on your device, or an issue with your internet provider. This could also mean there were indications that the Pandora service was being accessed in ways that don't fit our Terms of Use. You can review our terms here. When this happens, we automatically disable access to Pandora for a period of time. In the meantime, this issue has been resolved, and you should be able to listen normally from your devices. Let us know if you continue to have trouble with this. 🎧 ... View more

Thanks for sending over that screenshot, @TrevorMoore. Pandora is required to notify you when the app is ready to connect with your vehicle, but is not able to distinguish between vehicles and other Bluetooth devices. As a result, you will see that notification whenever you connect to any Bluetooth device. If you'd like to remove the notification that Pandora is ready to connect with your car, you'll need to disable the Launch from car setting. To do that: Open Pandora. Tap the Profile tab and then the Settings gear in the top right corner. Select Advanced. Under Bluetooth for devices remove the checkmark next to Launch from car. Keep in mind that if you disable the Launch from car feature, you'll have to launch Pandora on your phone before you connect your phone to your car via USB or Bluetooth. Otherwise, it won't connect properly. I hope this helps to explain. Please let me know if you have any further issues! Use your mobile device only when conditions allow and as permitted by applicable law. ... View more

Hi there, @Sarawhitford. 👋 Sorry to hear that you're having trouble redeeming your gift subscription. If you notice any issues with your account, subscription, or have trouble listening, please contact us immediately so we can address it as soon as possible. We're always happy to help. The link should be: https://www.pandora.com/settings/redeem It looks like your Pandora account is already upgraded. Someone from our User Support team has reached out to you via email to help with your account. If you haven't received our email yet, please be sure to check your junk/spam folder to make sure it didn't end up there. Thanks for your patience during this process. 🎧 ... View more

Hi there, @SarahMooreClick. 👋 Sorry to hear that you're having trouble with the volume during your listening sessions. Could you tell me a bit more about your set up? Are you using a Sonos device? Or, are you using a different receiver? If so, what is the make and model? Does this happen when you listen exclusively from your Android device too? Let me know. 🎧 ... View more

Thanks for posting this, @Listener001.  Wishing you good luck on your college application process! 👍 ... View more

Hi there, @kfrechman. 👋 Sorry to hear that you're having trouble with this. I moved your post over to this thread as it sounds like you're experiencing some distortion during your listening sessions. Have you experienced any error messages? If so, what does it say? ++ Troubleshooting: In the meantime, I would recommend trying out the troubleshooting steps for the specific browser you're experiencing this issue with here: Safari Troubleshooting Steps Chrome Troubleshooting Steps Microsoft Edge Troubleshooting Steps Firefox Troubleshooting Steps You can also try rebooting your connection:  Shut down your device completely; Unplug your modem and router, wait one full minute, and then plug them back in; Wait five more minutes to allow the modem and router to fully boot back up; Turn your device back on and try Pandora again. If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube? Feel free to let me know how it goes. 🎧 ... View more

Hi there, @ZacHank. 👋 Sorry to hear that you're having trouble with this. I completely understand how frustrating that must be. Unfortunately, there isn't a way to sort your Thumb feedback at this time. If you'd like to see that option implemented, I would recommend creating a feature request here. I'm sure other listeners would be interested in having the ability to sort those tracks from their station details. ++ Troubleshooting: I would recommend running through these steps for your Firefox browser to see if it helps with the page refreshing. You can also try using another browser to see if this issue is browser-specific. Another alternative is to try using the Pandora Desktop app here. Let me know how it goes. 🎧 ... View more

Awesome! So glad to hear those steps helped, @Fairyslayer. Enjoy the tunes. 🎶 ... View more

Thanks so much for sending over that screenshot, @DFish9. I moved your posts over to the iOS board to keep the community space organized. For free and Plus listeners, the Now Playing screen, just tap the album artwork to view the track details, then tap the three dots in the top right and select I'm tired of this song. I've included screenshots below.     .    Let me know if you're able to locate this feature using the screenshots above. ... View more

Hi there, @TrevorMoore. 👋 Sorry to hear that you're having trouble with this. Can you please send me a screenshot of exactly what you're seeing when this notification pops up? To take a screenshot on your Android device, press the Home button and the Power button (on the right side of your phone) at the same time. You may hear a camera shutter sound (if your volume is turned on), and your screen will be captured. To access your screenshots, go to the Gallery and look in the Screenshots folder. You can post the screenshot in your next reply. Thanks for your help with this. 🎧 ... View more

Hi, @-_Eva_-. 👋 Thanks for sharing your playlist! I like Bruno Mars too.  Have you checked out Silk Sonic yet? Hope to see you around the community space more often. 🎧 ... View more

Hi there, @Shammye. 👋 Sorry to hear that you're having trouble listening.  While I have a trace enabled on your Pandora account, would you mind running through the standard Android steps? You can find the troubleshooting steps here: Android Troubleshooting ++ If you continue to have trouble with this, could you share more info about your device? Model: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): Are you connected to Wi-Fi or cellular data when this is happening? Hope this helps. Let us know how it goes. 🎧 ... View more