Hey there, @czeamer. 👋 What is the make and model of your device? Could you try viewing your options from the Headphones / Bluetooth section of your Android device? Let me know which settings you see. If you're able to share a screenshot - this would be helpful too. I look forward to hearing back! 🎧 ... View more

Hey, @CMG2020. 👋 Based on your message, it sounds like you're enabling complimentary sessions of Premium. You can find out more about how these sessions work here. You can download stations for offline listening with Pandora Plus. For Pandora Plus subscribers, we will automatically choose up to three of your most-listened-to stations along with Thumbprint Radio* and add them to your offline listening stations. Pandora Premium subscribers, on the other hand, can choose which additional stations, albums, songs, or playlists are downloaded. *If you're not seeing Thumbprint Radio in your downloaded stations, you'll need to add it to your collection.   ++   Could you tell me a bit more about what is happening?   When your Premium session ends, do your stations reappear?  Have you received any error messages? If so, what does it say? If you're able to capture a screenshot of what you're seeing, this would be helpful too. Let me know. 🎧 ... View more

Welcome to the community, @sweetjim007. 👋 Hope you're enjoying the tunes! 🎸 ... View more

Anytime, @Al-NN4ZZ. Always happy to help. Enjoy your run tomorrow, and have great holiday weekend! 😄 ... View more

Yes - you are correct, @Al-NN4ZZ. 👍 Logging out of the Pandora app on a device that has offline mode capability would result in the removal of content. This action (signing out of the app and signing back in) resets the download process. However, it would still be downloadable upon signing back in. It's also helpful to keep Pandora in the foreground of your device while the download completes.    ... View more

Hey there, @Jewelgr. 👋 Thanks so much for posting. I moved your post over to this existing thread as it sounds like you have a similar request: Lyrics on CE Device/Roku/Amazon/TV Another community member created a feature request for this option here: Lyrics Available on All In-Home Devices  If you're interested in seeing this option implemented, please upvote this idea. To upvote an idea, simply click on the ❤️ icon next to the title of the request, and leave a comment, if you'd like.  Hope to see you around the community space more often. ... View more

No problem at all, @LarryE1946. I'm always happy to help to the best my ability.  Hopefully, we will have an update soon. I do know that there is a new release of the app that should be available in the coming days. Once that new app version is available, you can update the app too. In the meantime, stay safe and be well. Thanks again for your patience. Have a great Labor Day weekend! 🎧 ... View more

Hey there, @Hopsgood. 👋 Engineering would not contact you directly to offer assistance. In the meantime, I've shared your experience / device information with them on an internal ticket we have open. Unfortunately, I do not have any updates or an ETA of when this would be fixed. I'm sorry for any inconvenience this has caused. Thanks again for your patience during this process. 🎧   ... View more

Hey there, @Al-NN4ZZ. 👋 Thanks so much for your post. These are great questions, and I can definitely clarify a bit more for you. Both Pandora Plus and Pandora Premium listeners can also switch to Offline Listening at any time, so you can save your data and take the music you love wherever you go. Please note that we'll never use the last 500MB of storage on your device.  Offline Content: To clarify, your offline collection will be removed - not deleted.  This means you'll still be able to re-download that content. Our system needs to re-sync with the device (by connecting to WiFi or data) to update. For example, if you have downloaded stations and are giving thumb feedback while in offline mode, you'll need to go back online in order for the stations to update / for the thumb feedback to sync.  Additionally, we will automatically sync your offline playlists when you add new content to the online version, as long as there is enough storage on your device and you are connected to Wi-Fi. If you've enabled mobile downloading in your settings, we will also update your offline playlists when you connect to your mobile network. If you are missing recently added songs on an offline playlist, try deleting other content or freeing up space on your device. If you notice that any content is missing (songs, albums, playlists, stations, etc) this could be related to storage. If it's not storage related and you've reconnected already, it could be a potential bug that may require troubleshooting. ++ Downgrading from a Paid Subscription: If you unsubscribe from a paid subscription, the ability to listen offline is removed automatically as this is a subscription benefit. Your account would be revert back to the free ad-supported version of Pandora. When you downgrade from Pandora Premium to Plus or ad-supported Pandora, you will not be able to access your on-demand music collection or custom playlists. However, your collection and playback history will be stored in our servers for when you return to Premium. ++ Reconnecting to Pandora: The short answer is, yes. I would refresh the connection so that your information is synced.  I hope this information is helpful. 🎧 ... View more

Hey there, @xfurby_4u2. 👋 Sorry to hear that you're having trouble with Pandora. I completely understand how frustrating this could be. I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps once more. I would recommend trying out these steps from my message here. Let me know how it goes. 📲 ... View more

@LarryE1946 Thanks so much for sharing this information, and for sticking with me on this. I've reported this issue and all of the details you've provided over to our engineering team so that they can investigate.  Appreciate your patience while they look into this. 🎧 ... View more

@kbralley7 Thank you! Sent this information over. 👍 ... View more

Hey there, @VirwinEzekiel. 👋 Looks like you're attempting to get in contact with Pandora Jewelry - we're Pandora Radio (the streaming service). Please check out @AdamPandora's message about how to reach Pandora Jewelry here.  ... View more

Hey, @madyd. 👋 Welcome to the Pandora Community!  Feel free to introduce yourself to other members of the community in our Introduce Yourself thread. You can find my intro here. 🎶 ... View more

Hey there, @LarryE1946. 👋 Sorry to hear that you're having trouble listening. I understand how frustrating that must be. It sounds like you were able to run through our troubleshooting steps here. You can also try shutting down your device, and restarting it. Are you in offline mode when this issue occurs?  ++ I'd like to report your issue to our engineering team. Can you send over a bit more info about your device? Model: Samsung Galaxy S20 Ultra Carrier: Android version (Settings > About Phone): Pandora version: Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. Thanks so much for your help with this. 🎧 ... View more

Hey there, @TheWebCoder. 👋 Thanks so much for your post.  I've reported this over to our engineering team so that they can look into this further.  If you notice anything else, please let me know. In the meantime, I've shared all of the information / feedback on this thread with our team on an internal ticket. 🎧   ... View more

LOL. 🛋 Have a great weekend, @MOHLovesAlaska. Enjoy your time with family! ... View more

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