@JAG77 @isupreme We've escalated your issues to email so that we can send over a diagnostic link for your browser. If you don't see the email soon, please check your spam / junk folder to make sure it didn't end up there. 📬 Thanks for your patience during this process. 🎧 ... View more

Hey, yall. 👋 Sorry to hear that you're having trouble streaming Pandora. @JAG77Which browser are you using when this happens? Have you tried using a different one to see if this issue is browser related? ++ @isupreme Does this occur on every browser for you? Or, just Firefox? Let me know as I may need to escalate your issues to email so we can gather a diagnostic for your browser.      ... View more

Hey there, @Steveb. 👋 Thanks for reporting this! Could you send me a screenshot of what you're seeing? Also, which podcast is it? To take a screenshot on your Android device, press the Home button and the Power button (on the right side of your phone) at the same time. You may hear a camera shutter sound (if your volume is turned on), and your screen will be captured. To access your screenshots, go to the Gallery and look in the Screenshots folder. Send this photo as an attachment to your response. Let me know. 🎧 ... View more

Hey there, @Mhranch. 👋 First, let's make sure the app has been downloaded to your Android device. You can check this by visiting this page. If you see an Open option, that means the app is currently on your device. From here, you can tap Open to be redirected to the app. Alternatively, you can return to your home screen, then tap the App Drawer icon. The Pandora app will be present within this collection. Feel free to let me know how it goes. 📲 ... View more

Reported this one as well! Appreciate you taking the time to share these, @kbralley7. 👍 ... View more

Welcome to the community, @Termich! 🎉  Thanks so much for sharing your intro. If you need anything, don't hesitate to @ one of the moderators (@AlyssaPandora @AdamPandora @TannerPandora) We're always happy to help, or chat about music. We hope to see you around more often! 🎶 😊 ... View more

Happy to have you as a listener and community member, @Termich.  If you haven't already, feel free to introduce yourself to the rest of the community in our Introduce Yourself thread. You can find my introduction here. 😄 ... View more

Hey there, @Pops. 👋 Looks like you may be using an iPhone device to listen to Pandora. Please try out these steps to see if it helps.  Let me know how it goes. 📲 ... View more

Hi, @1234567891011. 👋 I'm sorry to hear that you're experiencing this. I moved your post over to this existing thread to keep the Desktop space organized: Ad Block Error with no Ad Block Extension I would recommend checking out my post about the Kaspersky software - in case this is causing the issue you're experiencing.  If you still have trouble with this, please review the accepted solution of this thread here. 🎧     ... View more

@Halhakim Thanks for getting back to me about this. Unfortunately, we do not offer phone support, but I'm happy to help over the community. The Apple Watch will not automatically transition into offline mode when it loses network connectivity. If you lose cellular connection during your run, you'll need to manually go into your offline content. If you're having an issue with offline downloads, I would recommend trying out these steps. If you need to run through the troubleshooting steps, I would recommend connecting your phone and watch to a power source, close together and leaving them alone for a bit. In my experience, this often helps with offline content downloads. ... View more

Hey, @vt. 👋 I moved your comment over to an existing Feature Request thread: Modes in Shuffle To upvote this idea - click on the ❤️ icon next to the title of the request.  Hope to see you around the community more often! 🎧 ... View more

Hey there, @Termich. 👋 Pandora tries to improve the chances that you will enjoy every song that plays. It does this by using a combination of the detailed information in the Music Genome Project, the station seeds and Thumbs feedback you have given, and feedback given by other listeners under similar conditions.  We hope that the music Pandora plays will be just what you wanted, but occasionally Pandora will surprise you. When it's a welcome surprise give the song a Thumbs Up. Otherwise give it a Thumbs Down. This will help make your stations play more music that you like. You can also use Pandora Modes to customize your station experience when you're listening from a computer, mobile device or the Sonos app. Pick from different modes like Crowd Faves, Discovery and Deep Cuts. Thumbs given in a specific mode will guide the station in that direction. For example, if you prefer to hear the hits, and not much new music, listen under Crowd Faves and use Thumbs to direct your station. Thumb Feedback: First, Thumbs Down will continue to function as they always have, regardless of what mode you're in. In addition, Thumbs Up will continue to function the same way if you're listening to your main station ("My Station"). However, when you give a Thumbs Up in another Pandora Mode your feedback will affect your station differently. For instance, giving a Thumbs Up in "Newly Released" mode will tell your station that you'd like to hear more new music, while a Thumbs Up in "Discovery" mode will tell your station that you want to mix it up. Those Thumbs will affect the way "My Station" plays the next time you listen, but you always have the ability to edit any unwanted Thumbs Up or Thumbs Down in your station details. ++ In the meantime, here are a couple of feature requests that you may be interested in:  User control of Stations "genre DNA" (add/remove dna: instrumental, 90s, electronic, etc)  Select Multiple Stations With Modes  I hope this information is helpful. 🎧 ... View more

Thanks for sharing your experience, @kjo4JC! 👍 Hope to see you around the community more often. ... View more

Hey, @Halhakim. 👋 Currently, listeners that begin their Pandora sessions from a mobile device and then move out of range will encounter a message that indicates that the connection has been lost. Apple Watch Series 3 or newer using the most recent version of our app can select Yes when prompted if they'd like to continue streaming from their watch. Keep in mind that streaming independently of your phone requires cellular or wi-fi connectivity. Apple Series 1 and 2 users will need to select NO and make sure to move back into range of the mobile device in order to continue listening. When you move back into range of your mobile device, free ad-supported listeners should be able to automatically continue using your watch to control the app on your phone. Pandora Premium and Plus subscribers may encounter a message indicating multiple devices are attempting to stream at the same time, you'll just need to pause your watch in order to switch to your phone. Listeners that move out of range of a tethered connection to their mobile device will need to re-pair their headphones with their Apple Watch to listen to content on the go. However, those using AirPods or headphones with Bluetooth 5.0 will not need to re-pair, since the switch will occur automatically. ... View more

Hey there, @Amy601. 👋 I completely understand how frustrating this must be. First, I would recommend exiting the Pandora app on your device when you're done with your listening session. To fully shut down the Pandora app, press the Home button twice to bring up the list of currently running apps. (If you're on an iPhone X, use your finger to swipe up from the bottom of your screen, and hold the gesture until the other apps appear). Also, if you aren't currently in the Pandora app when you do this, you may need to swipe the screen to the left or right until you find Pandora. Once you see Pandora, swipe the preview up and it will disappear. The app is now completely closed. ++ Even if the app is paused, it shouldn't play unless prompted. Please try uninstalling / reinstalling the app using these steps. Let me know if this helps. 🎧   ... View more