Hey there, @abbyconnor70. 👋 Thanks so much for reporting this, and sorry for the inconvenience. Where are you listening (home, work, or on the go)? Is this happening on all your stations or just one? Name of the station(s)? Does this happen after you skip or thumb down a song? This will give me a better sense of what's causing this, and we can go from there. ... View more

I do not have those, but thanks for sharing, @MOHLovesAlaska! 👍 ... View more

Thanks for the update, @christine2020.  I have received a report about this in another thread (but not Apple Watch related): App Stops Working When Ads Appear  Have you noticed any other advertisements freezing? If so, please provide the following info as I'd like to report this: Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Let me know. ... View more

Hey there, @BobSgt. 👋 Sorry to hear that you're having some trouble while using Pandora with Airplay. Can you please send me a screenshot of exactly what you're seeing? To take a screenshot on an iPhone 8 (or earlier) or an iPad or iPod touch: Press and hold the lock button (the button on the top right side) and the home button (the circular button on the bottom of your device) at the same time. To take a screenshot on an iPhone X: Press and hold the lock button (the button on the right side) and the volume up button (on the left side) at the same time. In iOS 12, a thumbnail of your screenshot appears in the lower-left corner of your device. Tap the thumbnail to add drawings and text with Markup, or swipe left on the thumbnail to dismiss it. To find the screenshot you just took, go to Photos > Albums and tap Screenshots. Send this photo as an attachment to your response. Let me know so that I can take a look to see what's happening.  ... View more

Awesome! @temperance  Sounds like you're all set now. Happy listening 🎶 ... View more

@temperance You should see something like this: What happens when you click on the space bar? Or use any of the media keys? Thanks!  ... View more

Hi, @temperance. 👋 Sorry to hear that. It sounds like you're using a MAC computer and the Pandora Desktop app. Are you able to select Controls at the top of the Mac menu bar, for the Pandora app? Here you should be able to review all Keyboard shortcuts available when the app is in focus.   ... View more

Thanks for the update, @insidemand2. I can report this for you. Would you mind sharing a few more details about your iPhone 7 device? You can find the requested info here. Let me know. ... View more

Hey there, @rcmd46. 👋 Sorry to hear that you're having trouble.  Are you using a web browser? If so, which one? ++ Desktop App: I would also recommend checking out my post regarding an option for Windows 7 and 8 users here. If you're interested, you can find the Pandora app in the Windows Store on your device. Search for Pandora in the upper right corner and click Get to install. Downloading any app from the Windows Store will require that you have a Microsoft account and password. The email address and password for your Microsoft account may be different than those on your Pandora account. Please note: At minimum, you'll need Windows 10 to use this app, but we recommend updating your system to the latest Windows version available to you. You can find more information on how to do this here. Let me know how you're listening, and I can help. ... View more

Thanks so much for your follow up, @mvs202. Sounds like you're back to listening normally and those steps helped with the issue you were experiencing. Enjoy the tunes! 🎶 ... View more

Hey there, @whitk54. 👋 Sorry to hear that you're having trouble.  Could you tell me a bit more about what is happening? Could you confirm whether you were able to sign into your account? Do you think someone else has changed the email address associated with your Pandora account? Are you using a shared computer? Let me know, and I can follow up with you. ... View more

@ZyderZee Thanks for passing along that information. I've shared your update with engineering on the open ticket for this issue. 👍 ... View more

Hey there, @MetalGuitarGuy. 👋 Sorry about that! Let's try running through the basic / advanced troubleshooting steps to see if they resolve the issue you're experiencing. Feel free to let me know if you still have trouble. Thanks for your help with this! ... View more

Thanks so much for getting back to me with this information, @scotth19. I've gone ahead and reported this over to our engineering team for further review. Appreciate your patience while they look into this!  ... View more

Our engineering team is still investigating this for you. Always glad to be of help, @ImaPepper. 👍   ... View more

@christine2020 Sorry for the continued trouble. I’ve enabled a trace on your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps once more. First, try restarting your iPhone and Apple Watch. Press and hold the side button to power it off, and then do the same to power it on again. If you're still having trouble, try the following steps to uninstall and reinstall the Pandora app on your watch: Go to the Watch app on iPhone. Scroll down and find Pandora. Tap Pandora then disable the Show App on Apple Watch toggle. Finally, switch the toggle back on to begin reinstalling the app. Let me know how it goes. ... View more

Hi, @Mike19006. 👋 Thanks so much for reporting your experience as well. I've updated the open ticket we have with our engineering team to include your information. Thanks for your patience while we work on this!  ... View more

Hi there, @HardToPlease. 👋 I've included a screenshot for you.  The right thumbs up has a white circle around it, this indicates that the track was given a Thumbs Up 👍on that station. If the Thumbs Down icon had a white circle around it, this would indicate the song was skipped and you don't want to hear it. If the thumbs are both white, this will indicate that you haven't given any Thumb feedback for that song. The circle with the arrow is the replay button where you can replay the track.  You can also find out more about how skips and replays work here. Hope this information is helpful!   ... View more