Hey there, @joaogondim12. 👋 Could you tell me a bit more about what is happening? Are you able to send a screenshot or an example of an artist you're experiencing this with? Let me know, and I can take a look for you. ... View more

Thanks for letting me know, @rayrayray01.  Once you send over a song, I can definitely dig deeper into your stations to see what's happening.  Appreciate you sticking with me on this! 🎧 ... View more

Hey there, @rayrayray01. 👋 Sorry to hear this happening! I completely understand your frustration with this. Unfortunately, this is not currently a feature. However, you can create a feature request if you'd like to see this option implemented on all mobile devices. ++ Could you tell me are you shuffling all stations or do you have a custom shuffle when you're hearing the country tunes? Also, do you remember the name of the track that you gave a 👎to? Let me know, and I can look into this for you. 🎶 ... View more

Hey there, @shae5706. 👋 Please keep in mind, the sound settings of each app are set by the needs of the app and cannot be altered. So, if you are playing a game or using an app that requires sound, the audio from Pandora may pause. It's not possible for us to override the sound settings, or any other functions of another app. ++ Are you receiving any error messages when this happens? In the meantime, did you have a chance to try out these steps to see if it resolves the issue you're experiencing? Let me know. 🎧 ... View more

Hi there, @Jwayne8909. 👋 I'm very sorry to hear that you're having trouble. I moved your post over to this thread to keep the community space tidy. Unfortunately, we do not offer phone support, but I'm happy to help via the Pandora Community. The forms of support we offer include: Pandora Community @PandoraSupport on Twitter via Email via Live Chat on our Help Site (which may not always be available)  ++ Other listeners have reported similar issues with newer app versions after 2001.1. I've also enabled a trace on your account to share with our engineering team. This will help us gather more details about the issue you're experiencing. If you haven't already, I would recommend running through our advanced / basic troubleshooting steps, while the trace is enabled. Model: Galaxy A20 Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Let me know so that I can report your problem directly to engineering. 🎧 ... View more

@jimbudarz Thanks so much for providing this info, and for your patience! 🎧   ... View more

Thanks for getting back to me, @Lis. I’ve enabled a trace on your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps. You can also try using a different browser or the desktop app to see if it happens there too. Let me know if the issue persists. ... View more

Hi there! Thanks for your post, @jimbudarz. 👋 I can report this over to our engineering team to gather more info. Can you send over a bit more details about your device? Model: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Let me know. ... View more

Hey there, @Coleus1979. 👋 What artist(s) is this happening with? If possible, could you share a share screenshot? Let me know. ... View more

Hey there, @ginagirlmycuda1. 👋 Sorry to hear that you're having trouble listening. I’ve enabled a trace on your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps from @TannerPandora's message here. Let me know if this helps. ... View more

Welcome to the community! @EG 👋 Thanks so much for sharing your music preferences - I love R&B music too. 🎵 ... View more

Hey there, @DSH92. 👋 Thanks so much for running through the steps and sharing your device info. I've reported your experience over to our engineering team for further review.  Thanks for your patience while they look into this.  ... View more

Hey there, @Nedracrow2. 👋 To enable Bluetooth on your iOS device, go to your Home screen, then go to Settings > Bluetooth and toggle Bluetooth to On. You'll also want to make sure your iOS device is connected to the same wireless network as the Bluetooth device you're connecting to. You can view and change the Wi-Fi network in Settings as well. The 🎧device you're connecting to should then be detected and appear under the Bluetooth setting. Hope this helps! 🎹 ... View more