About AlyssaPandora

AlyssaPandora · ‎02-25-2020

Thanks for sticking with me on this, @dwtsn2020. Feel free to keep me updated by responding directly to this thread. ✅

AlyssaPandora · ‎02-25-2020

Thanks for confirming, @Mheitz. You'll need to update to iOS 13 in order to listen. Please refer to this article for more information on how to update the iOS on your device. ++ @AdamPandora mentioned in his post above: In order to set up Pandora on your Apple Watch, you will need to have the following: Apple Watch series 3 or newer with WatchOS 6. iPhone 6s or newer with iOS 13 and the latest version of the Pandora app. Hope this info is helpful. Let me know how it goes!

AlyssaPandora · ‎02-24-2020

Thanks for this helpful info, @Wumperous. I'd like to report this issue to our engineers for further investigation. Could you help by providing a little more info? Make and model of your device: Network (Wi-Fi or 3G/4G/LTE): Pandora version (under Pandora Settings on the bottom left): Windows version & build: Windows 10 pro Also, are you running a Preview Build of Windows? If so, are you in the fast ring or slow ring? Thanks so much for sticking with us on this!

AlyssaPandora · ‎02-24-2020

Hey, @Succi. 👋 Thanks for sharing your experience on the community. I'd like to pass along this info over to our engineering team so that they can look into this. Mind providing more info about your device? Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Appreciate your help with this!

AlyssaPandora · ‎02-24-2020

Hey there, @dwtsn2020. 👋 Thanks for your feedback regarding the community. I'll be sure to share this with our team as we're always looking for ways to improve the community as well as the Pandora service in general. Your thoughts are extremely valuable to us, and we appreciate you taking the time to share them. ++ Your Device 📲: Would you mind providing a bit more information about your device? Could you tell me more about your device? Device & Generation: iPhone 11 Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) ++ Offline Issues 💭: If you have storage available, I would recommend disabling offline mode and re-enabling it will reset the download process. Make sure to keep Pandora in the foreground of your phone (open on your main screen) while the download completes. Something to keep in mind: Pandora will never use the last 500MB of storage on your device, so we will only download as many stations as we can before we hit that limit. ++ Music Starting Slowly ⏯: Another option is to uninstall / reinstall the Pandora app on your iPhone 11. This will also reset the download process on your device (don't worry - we'll keep track of your profile and collection for you).* To do that: Hold down the Pandora icon on your Home screen until all the icons start "shaking." Then tap the tiny "x" that appears in the upper left of the Pandora icon, and confirm that you want to delete the app. Then re-install Pandora via the App Store on your device. *Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. Lastly, I've enabled a trace on your Pandora account in case we need to report this over to our engineering team. Trying out these steps will help capture what is happening so that they can look into the issue. Let me know if those steps help with the issues you're experiencing.

AlyssaPandora · ‎02-24-2020

@gmercer2012 👋 It looks like you were already able to install the app on your iPad device recently. If you're still having trouble: You can find our app in the App Store on your device. Search for Pandora and tap Install. You can also go to pandora.com on your phone or tablet's web browser, scroll down and select Get the App to install the app. Downloading any app from the App Store will require that you enter the password for your Apple ID. Keep in mind that the email address and password for your Apple ID account may be different than your Pandora account.

AlyssaPandora · ‎02-24-2020

Thanks so much for the feedback, @bobtherr1. Feel free to let us know if you run into any issues during your listening sessions. In the meantime, enjoy the tunes! 🎹

AlyssaPandora · ‎02-24-2020

Hey there, @Chelsydawn. 👋 Sorry to hear that you're having trouble with shuffling your tunes. I moved your post over to this thread to keep the community space organized. Would you mind trying out the steps from @AdamPandora's post here? Let me know if this changes the shuffle issue you're currently experiencing.

AlyssaPandora · ‎02-24-2020

Hey, @dexter12955. 👋 Looks like you're currently upgraded to Pandora Plus through Apple / iTunes. Playlists are available for Pandora Premium subscribers whereas stations are available for Plus subscribers. With Plus, you can shuffle all of your stations. With Premium, you can shuffle your offline content versus just your stations. If you're interested in trying Premium instead, you can find out more about our subscription options here. Hope this information is helpful! ⌚

AlyssaPandora · ‎02-24-2020

Hi @John_plunkett @Mheitz @Irish_41051. 👋 I understand your frustration with this -- I'm checking in with our device team about your issue with locating the app on your Apple Watch. For those who haven't provided this info already, could you provide me with some details about your devices so I can share this with our team? What iPhone model do you have? iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) What version is your Apple Watch on? (Open the Watch app on your phone and go to General > About> Version) Let me know. ⌚

AlyssaPandora · ‎02-24-2020

Thanks for letting us know, @julieannjohn. Sounds like everything is back to normal now. 🎼

AlyssaPandora · ‎02-19-2020

Hey there, @Wumperous. 👋 Sorry for the trouble you're running into with this. Are you receiving any error messages when this happens? If so what exactly does it say? Does this happen with any given album or a specific one? Let me know.

AlyssaPandora · ‎02-19-2020

Hi there, @russellmandi. 👋 Sorry to hear that you're having trouble with your offline tunes. Another listener mentioned this recently, and we're currently monitoring reports of this. Could you try running through these steps and let me know if it helps? ++ If you still have issues, can you send over a bit more info about your device? Model: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks so much for reporting this!

AlyssaPandora · ‎02-19-2020

Just following up with you, @TB1. Happy to announce that we now have a standalone app for the Apple Watch. If you're interested in checking it out, you can find more details here. ⌚

AlyssaPandora · ‎02-19-2020

Hey, @Bigtom1899. Just following up with you regarding your watch. We now have a standalone app for the Apple Watch. You can find out more about it works here! 🎧

AlyssaPandora · ‎02-19-2020

Hi folks! Thanks for your patience while our team worked on this. Happy to announce that we just released a new standalone app for the Apple Watch. You can find out more about how it works here. ⌚

AlyssaPandora · ‎02-19-2020

Hey there, @Ross1. 👋 I moved your post over to this thread to keep the community space neat. Would you mind trying out the troubleshooting steps in my above message? Let me know how it goes.

AlyssaPandora · ‎02-19-2020

Hey there, @Fprelow. 👋 Sorry for the continued trouble during your listening sessions. Looks like you've been in contact our User Support team via email / chat. If you're still having issues with Pandora stopping, please try out these steps on your mobile device. Hope this helps! 📲

AlyssaPandora · ‎02-19-2020

Hi there, @Willobblue. 👋 Sounds like you're having trouble with the sound on your Android device during your listening sessions. Would you mind running through these steps to see if this helps with the issue you're experiencing? Feel free to keep me updated on this! 🎧

AlyssaPandora · ‎02-19-2020

Thanks for providing those details, @walters. I would recommend adjusting your sleep mode / energy saver settings on your computer to see it this may be affecting your listening sessions. In the meantime, you can try out these steps for your Safari web browser here. Let me know if these options help.

Re: Music plays slowly

Re: Missing on watch

Re: Playback Stops, Individual Play Buttons Non-fu...

Re: Playlist is Repetitive in Shuffle Mode

Re: Music plays slowly

Re: Won't download on my iPod

Re: Premier with Apple Watch

Re: Shuffle

Re: How to Shuffle on Apple Watch

Re: Missing on watch

Re: Change startup station

Re: Playback Stops, Individual Play Buttons Non-fu...

Re: Paid for plus and have no access offline

Re: Trouble using Pandora offline with Apple Watch...

Re: Premier with Apple Watch

Re: Apple Watch Won’t Sync

Re: Distorted music on Desktop App

Re: Pandora radio stops playing after three minute...

Re: No sound

Re: Music Stops but Pause Button Indicates Music i...

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