It sounds like you are on a free account. If you have a premium account, be sure to make sure that is the one you are signed in to. Otherwise, check your credit statement. If nothing is there, no subscription was registered. If that doesn't help please respond to this comment string.
Hope that helps,
... View more
Hi pswilliams0, Thanks so much for reaching out to the community. My name is Owen, and I'd be happy to help. First of all, can you do me a favor and confirm that they are ads instead of artist messages? Pandora as a free bonus to its listeners provides them with artist messages from the artist(s) of the song. If you don't like these, you can turn them off through the settings page of your Pandora account. Second of all, I verified your Pandora account, and it looks like you are a Pandora Plus member. This gives you ad-free access to all of Pandora's stations, but not access to ad-free search & play. From your complaint though, it looks like you were listening to a station. Let me know if you started the station by playing a on-demand song. In that case, you would have started a free trial of Pandora Premium, but you would listen to ads to cover it. Thirdly, you could be using a different account. Be sure to check! If you have any questions related to this, please reply to this comment string. Always happy to help, Owen Pandora User
... View more
Alright, I see a lot of questions about ads on Pandora when you pay. Here are a few answers to the most common questions. Note, this is not official. Ads when I play on-demand music: Applies to Pandora Free, Pandora Plus When you use Pandora without a Premium subscription, you have access to unlimited radio stations. As a Plus subscriber, you remove ads from all stations. If you are not a Premium subscriber, listening to an on-demand song search & play, a Pandora Premium trial will be activated. Fear not! This will not charge your credit card. This free session is sponsored by the ad you listen to. If you wish to remove ads for search and play, visit Pandora Upgrade. Un-wanted Artist Messages: Applies to Pandora Free, Pandora Plus, Pandora Premium You are listening to a song. Then it ends. Then you get a message. You might think it's an ad. If you have Pandora Plus or Premium, you might get mad. If you are on Pandora Free, it might be, but otherwise, it's an artist's message. Pandora gives users access to messages from the recording artist of the song. Some users thought might not want this. You can disable it in your settings page. Pandora Premium vs. Plus: Applies to Pandora Plus, Pandora Premium So, you've decided, you want to join Pandora. Welcome! You've also decided you want to subscribe. Great! But you don't know which one you wish to subscribe to. They look pretty similar on the comparison page, but they are not. Pandora Premium is similar to Spotify Premium, and Apple Music. You'll get unlimited access to search & play, and ad-free stations. Pandora Plus though is about half the price, but you'll only enjoy ad-free stations. Fear not! If you are on Pandora Plus and you really want that search & play feature, you can listen to an ad to unlock a free trial session of Pandora Premium. You can do that unlimited times. Pandora Free Limitations: Applies to Pandora Free Pandora Free is a great way to get to know Pandora! You'll get access to unlimited stations, but with a few limitations. First of all, you won't be able to create playlists. You'll be able to listen to unlimited radio, but you can't create stations. Secondly, you won't get ad-free stations. You'll have to listen to ads with your stations. The last one is no search & play. This can be solved with a Premium Trial, as described above. Hope this helped, Owen
... View more
If you are Pandora Plus, you get as-free stations but not ad-free search & play. Basically, for $4.99, you can listen to all stations ad-free, but not whatever song you search for. If you upgrade to Pandora Premium you will be able to enjoy ad-free search and play, and ad-free stations.
Hope this helped
... View more