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Birthdate invalid when signing up

Randy_Belcher
Local Performer

When I try and put my birth date it says its invalad, can anyone help?

mod edit: format and title for clarity 

 

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1 Solution

Accepted Solutions

TannerPandora
Moderator
Moderator

Hi @Randy_Belcher Try entering just your birth year (e.g., 1975); do not include the month or day of your birthdate.

Thanks for posting to community! 


Tanner | Community Moderator

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32 Replies

TannerPandora
Moderator
Moderator

Hi @Randy_Belcher Try entering just your birth year (e.g., 1975); do not include the month or day of your birthdate.

Thanks for posting to community! 


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

Carreon_family1
Local Performer

What format do you to put your birthday in

0 Kudos

AlyssaPandora
Community Manager
Community Manager

Hey, @Carreon_family1. 👋

I moved your post over to this thread to keep the community organized.

After checking in with our User Support team, it appears that you already have a Pandora account.

++

For all new accounts:

You would just need to enter your birth year only as @TannerPandora posted above -- do not include the month or day of your birthdate.

Let us know if you have any additional questions. 🎶

Alyssa | Community Manager
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0 Kudos

Dom215
Local Performer

How do you post your birthday in the required field

0 Kudos

AdamPandora
Community Manager
Community Manager

@Dom215 I moved your post to this thread to keep the community organized.

Try entering just your birth year (e.g., 1975); do not include the month or day of your birthdate.

Let me know if this helps.

0 Kudos

bevs55
Local Performer

checking if it works

AdamPandora
Community Manager
Community Manager

@bevs55 Sounds good - let me know if you run into any issues with this.

0 Kudos

donmeyers
Local Performer

I had the same problem. It asks for the "Birth Year" not birth date. Thanks

supermansmom1
Underground

Thank you so much. It worked

supermansmom1
Underground

I would like to do your survey

0 Kudos

supermansmom1
Underground

hanks Randy

AdamPandora
Community Manager
Community Manager

@supermansmom1 Glad to hear you were able to get your account set up with the correct birth year.

If you'd like to partake in the Community survey, you will need to continue to browse through the Community until it pops up again - unfortunately, there isn't a direct link to it that we can provide.

If you are referring to a different survey, can you please provide me with a little more information about what the survey is about?

Let me know.

MMARDINI2
Local Performer

so for example if you were born in 2001 you just put 2001 and thats it, so dont put what mount or what day. 🙂

AdamPandora
Community Manager
Community Manager

Exactly, @MMARDINI2🎯

Thanks for adding that clarification. 😁

0 Kudos

Sandyrekow
Local Performer

Thanks Randy, it worked!

AdamPandora
Community Manager
Community Manager

Happy to hear that, @Sandyrekow. 😁 

Redman1957
Local Performer

Getting a invalid birthday problem when trying to open an account 

AdamPandora
Community Manager
Community Manager

@Redman1957 Sorry for the confusion.

Try entering just your birth year (e.g., 1975); do not include the month or day of your birthdate.

Hope this helps. Let me know how it goes.

cklein
Local Performer

it is not working with just the year