Error message when trying to update email address

[Malachij84]

I need to put my personal email address on my account and take off my work email address.

Moderator Edit: Edited title for clarity

[AlyssaPandora]

Hi there, @amyj6. 👋

Sounds like you're having some trouble with updating your email address.

You should be able to update your account information from your mobile device or our website.

The steps to do that can be found here.

++

A specialist from our User Support team can reach out to you via email to directly assist with this update.

Can you still be reached on the email address associated with your Pandora account? Let me know as I may need to private message you to gather that information. 

Alternatively, you can contact them directly from our help page, here.

Thanks so much for posting on the community! 🎹

[jdoliverTX]

I am having this EXACT SAME ISSUE.  I need to change my email address (but I **can** still access my old email).  When I make the change, the system prompts me to enter my password and I end up in a viscous cycle.  HELP!!!

[AdamPandora]

@jdoliverTX It sounds like you may already have a Pandora account registered under the email address you are attempting to update your old account with.

Someone from our User Support team will be contacting you separately via email to help with this.

Keep an eye out for their message! 

[eros_22_2000]

I need to change my e-mail because I know longer have access to the original email used to set up my account... What do I need to do?

[AdamPandora]

@eros_22_2000 Our support team can help with this!

Keep an eye out for an email coming from them as that is how they will be contacting you.

Thanks for your patience.

[geodanez]

Hello  cm49933, I am having the exact same problem. My Pandora account is paired with an old email account that I no longer have, and when I try to update my email, I keep having the same experience that you are describing. Did this problem get solved for you?

[AdamPandora]

@geodanez It sounds like you may already have a Pandora account registered under the email address you are attempting to update your old account with.

Someone from our User Support team will be contacting you separately via email to help make sure this gets resolved.

Keep an eye out for their message!

[misc1114]

I am having the same issue. I have tried IE (won't load pandora at all), Chrome (Close submit window and try again), Firefox (Close submit windows and try again), Mobile (android, the email address is already in use)

I tried to login with the new email address and pandora says it does not exist. I tried to a password reset with the new email and never received the reset email from padora.

[AdamPandora]

@misc1114 It sounds like you may have an account already registered under the email address you are attempting to update your other account with.

With that being said, our support team mentioned that you currently have a case open with them regarding this issue.

Please keep an eye out for their email reply, and they will be happy to look into this further with you. 

[Johnbias]

Pandora 

[AdamPandora]

@Johnbias Were you also running into issues updating your account with a new email address?

Let me know.

[tim7954]

I have tried numerous times to update the email on my account with no luck. Account keeps reverting back to old email address. Please help

[AdamPandora]

@tim7954 Our support team has mentioned that you currently have a case open with then regarding this issue.

Please keep an eye out for their email reply, and they will be happy to look into this further with you.

Thanks for your patience.

[lintsao]

Same issue with the password loop.

[AdamPandora]

@lintsao I will have someone from our support team contact you privately via email to help with this.

Please keep an eye out for their message.

Thanks for your patience in the meantime! 🤝

[blake54]

Greetings, 

I have two accounts and would like to change my email address.  Please advise.  Thanks.  

<Email>

`mod edit: personal information

[TannerPandora]

Hi @blake54! Thanks for posting to community.

I moved your message over to an existing thread here. 

Email addresses can only be associated with one Pandora account at a time, to further help with this, I've let our User Support team know to reach out.

Please be on the look out for their reply via the email associated with your community profile.

[swolfberg]

Good morning. I'm having the same issue of changing my email from work to home. Could you please have the support team contact me? 

swolfberg

Moderator Edit: Removed Personal Info

[AdamPandora]

No problem, @swolfberg.

Our support team will be reaching out to you privately via email, so please be on the lookout for their message. 

[mhowlett33]

I see how to change my email address in my settings which I did but when I enter the existing password (required) to make the change, it gives me this error message:

An account already exists with that email address.Please close and verify the information in the form.

I don't want to create a new account since I like my stations.

Suggestions?