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Android 14: Two stations / songs play simultaneously

BornandraisedAZ
Local Performer

My Pandora is playing two stations at once. Close the app and it was still playing in the background. 

My phone is on software 14 and 6.0 

Moderator Edit: Format

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26 Replies

TannerPandora
Moderator
Moderator

Hi @BornandraisedAZ 

Welcome to community!

Sorry to hear this is happening on your Android. I've gone ahead and passed this along to our engineering team for further review and investigation.

In the meantime, can you please confirm the following:

  • Make and model of your Android:
  • Pandora version:

Also, when you say you close the app, are you force closing the app or simple moving it to the background? Does this happen when you start playback on one station or when switching stations?


Tanner | Community Moderator

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BornandraisedAZ
Local Performer

It's a Samsung Galaxy S22 SM-S901U. Software 14 and 6.0 ONE UI Version. did it again

 

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AdamPandora
Community Manager
Community Manager

@BornandraisedAZ Additionally, when you say you close the app, are you force closing the app or simple moving it to the background?

Does this happen when you start playback on one station or when switching stations?

Let me know.

Panthros1
Local Performer

This is happening with the windows PC app for me. Begin playing station A. Station B plays as well. Force close pandora Station A stops playing, station B continues to play for upwards of 2 minutes.

*UPDATE* this seemed to fix itself after awhile. Closed and restarted several times and changed stations.

ralphbonds1
Local Performer

Same for me too. While I'm playing one station and select another station to play.  Pandora will play both stations at the same time. I have to shut my phone down completely and do a restart in order to get the plane to stop. I have an Android 22S+

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AlyssaPandora
Community Manager
Community Manager

Hi there, @ralphbonds1. 👋

Thanks so much for posting about your experience. I understand how frustrating that can be and I'm sorry for the continued trouble.

I've passed along your feedback to our engineering team. We appreciate your patience during this process. 🎧

 

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
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jesswalker27
Underground

Pandora has been doing the same thing on my Galaxy S22 lately. However, only when I am connected to my car Bluetooth. It also is greying out my skip, pause, and thumbs features, despite having premium. 

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AdamPandora
Community Manager
Community Manager

@jesswalker27 To clarify, is this happening with on-demand music, such as when you select a specific song or album to play?

We also have this thread where some users mentioned two stations play simultaneously rather than two songs: Android 14: Two stations play simultaneously

In the meantime, can you please confirm the following:

  • Make and model of your Android:
  • Android version:
  • Pandora version:

Thanks for working with me on this.

jesswalker27
Underground

@AdamPandora 

Sort of, it is happening with both. 

I will explain more what happens.

I get into my Chevy Trax and my Galaxy s22 Ultra connects to the bluetooth automatically. I click to shuffle my Pandora stations and it starts as normal. I am initially able to skips songs, like normal. However, after an undetermined amount of skips or time, the whole bottom option (replay, pause, thumbs up/down, and skip) are greyed out and I cannot click them. Then if I click to play another station OR song specifically (from a playlist or searching) it starts to play the 2nd song along with the 1st that I was unable to skip. The pause option is usually then back, however if i click pause or skip, it only pauses the 2nd song. The only way to get it to stop is to close the Pandora app entirely and start over. But then they same thing happens so I have to just not skip or select any songs. 

Galaxy s22 ultra

Android version 14

Pandora version 2310.1

I forgot to add that also when I shut the car off and get out, usually the music just stops. Now it stops and within 20 seconds it starts to play again from my phone. However it does not show anything on my phone as playing. So clicking pause on the app or widget does not stop it. I have to reopen and close pandora to get it to shut off. 

mod edit: merged comments

AlyssaPandora
Community Manager
Community Manager

Thank you so much for providing those details, @jesswalker27. Unfortunately, it sounds like you're running into a couple of known issues we're experiencing right now on Android devices. I've shared your device details and information about your experience with our tech team. If notice anything else, please don't hesitate to let us know. We appreciate your patience during this process. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (05.20.24)

Cheveyo
Local Performer

When the app gets to the end of a Playlist it autoplays new songs which is what I want but it also restarts the Playlist and I get 2 songs at the same time

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AlyssaPandora
Community Manager
Community Manager

Thanks for reporting, @Cheveyo.

We've shared this with our tech team on your behalf. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (05.20.24)

Schmoyo
Local Performer

Why does my pandora play 2 songs at same time. You have to choose it out completely to get it to stop. Or your listening to music while texting when I try to use talk to text music won't spot playing. Or sometimes won't let me hit next song button it won't do anything.. I have all these different issue after I renewed my subscription.  And I was away for like 5 months couldn't use pandora. They should refund me all those payments vuz I couldn't use there service...

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AlyssaPandora
Community Manager
Community Manager

Hi there, @Schmoyo. 👋

Sorry to hear that you've been having trouble with the Pandora app. I know how frustrating that can be.

One of the issues you mentioned has an existing thread and I moved your post over to keep everything organized. You can view the thread here: Android 14: Two stations / songs play simultaneously

Since you've having multiple issues, I created an email case for you with one of our specialists. Someone will reach out to you soon so please keep an eye out for their email. Thank you for your patience during this process. 📬

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (05.20.24)

Nhl
Local Performer

Have the same problem. The link you provided was not helpful. Please advise. Thank you.

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AlyssaPandora
Community Manager
Community Manager

Hi, @Nhl. 👋

Sorry for any trouble you've experienced. I'd like to report your issue to our engineering team as I have seen reports of this issue. Can you send over a bit more info about your device?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
  • Are you connected to Wi-Fi or cellular data when this is happening?

Let me know, and I can share these details for you. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (05.20.24)

Nhl
Local Performer
Hi Alyssa, it only happened last night, but it happened 3 times (then I gave up). As requested:

Samsung S22
Android version REV1.0
Pandora Version 2401.1
Happened with wi-fi

Hope this helps (and that I got this right).
N

AlyssaPandora
Community Manager
Community Manager

Thank you for those details, @Nhl.

I've passed this along to our tech team on your behalf. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (05.20.24)

@BornandraisedAZ I have found this useful tip that has been a help in the past...Perhaps it could be for you as well... I realize not all solutions are the same for everyone... But I figured why not share it if it helped me...

  1. Force Close the App:

    • Make sure you fully close the Pandora app. On most Android devices, you can do this by:
      • Swiping up from the bottom to access the app switcher.
      • Swipe left or right to find the Pandora app.
      • Swipe it off the screen to close it completely.
    • Now reopen the app and check if the issue persists.
  2. Check Your Playback Settings:

    • Sometimes, Pandora might continue playing in the background even after you’ve closed it. To ensure it stops, follow these steps:
      • Open Pandora.
      • Tap the three horizontal lines (menu icon) in the top-left corner.
      • Go to “Settings.”
      • Under “Advanced,” make sure “Background Play” is turned off.
      • Restart the app and see if the problem persists.
  3. Restart Your Phone:

    • Sometimes a good ol’ restart can work wonders. Turn off your phone, wait a few seconds, and then turn it back on.
    • Open Pandora again and check if the issue is resolved.
  4. Check for Updates:

    • Ensure that both your Pandora app and your Android system are up to date.
    • Go to the Google Play Store, search for Pandora, and update the app if needed.
    • Restart the app and test it out.
  5. Contact Pandora Support:

    • If none of the above steps work, reach out to Pandora’s support team. They can provide personalized assistance and further troubleshoot the issue.

Remember, music should be harmonious, not a cacophony of stations! 🎵 If the problem persists, Pandora’s tech wizards will surely help you untangle this musical mix-up. @AlyssaPandora@AdamPandora@TannerPandora@ErickPandora have always been there for me...

Take care and GOD bless...

MOHLovesAlaska