Android: Thumbprint Radio No Longer Available

[wslemail]

When I click on my thumbprint radio station it says it is no longer available. I can see the list of songs but can only play one at a time. What happened to my list?

[Durr]

It works! Thank you!

[AlyssaPandora]

Nice, @Durr.

Sounds like you're back to listening to your Thumbprint Radio.

Enjoy the tunes! 😌

[cassadia420]

My thumbprint radio does not work either. Is there any way to fix this? I deleted the app and signed back in and it still does not work. 

My thumbprint radio says "It no longer exists" when I click on it. I have read another thread, and refreshed the app and nothing helps. I really loved this feature, and it bums me out I cannot use it, and haven't been able to for a long time. Please help! I have a Samsung Galaxy S9, Sprint Network.

[cassadia420]

My thumbprint radio says "It no longer exists" when I click on it. I have read another thread, and refreshed the app and nothing helps. I really loved this feature, and it bums me out I cannot use it, and haven't been able to for a long time. Please help! I have a Samsung Galaxy S9, Sprint Network.

[AlyssaPandora]

Hi, @cassadia420. 👋

Sorry for the continued trouble.

I've ensured that Thumbprint Radio has been added back to your account.

Could you try refreshing the Pandora app now to notice the update?

Feel free to let me know if you run into any additional trouble. 

[cassadia420]

Yes! Thank you! I'm so happy. It works now!

[AlyssaPandora]

@cassadia420 Thanks so much for the follow up.

Glad you're back to listening! 🎶

[KyleROlson]

Any chance you can help me restore my thumbprint radio as well? Thanks

[AlyssaPandora]

Hi, @KyleROlson. 👋

Most definitely! Please check to see if your station is back. You can do this by refreshing your browser, or the app on your mobile device.

Let me know if you still have trouble. 🎧

[KyleROlson]

Thanks for helping me! It's working again!

[AlyssaPandora]

No problem at all, @KyleROlson.

Feel free to tag me if anything else pops up. Enjoy the tunes! 🎧

[BVV]

My thumbprint radio has disappeared from my mobile phone.  The phone is a Galaxy S7 edge.  I've tried deleting the app and reinstalling and it did not fix the problem. 

[redwol]

Hi @AlyssaPandora can you restore my thumbprint radio. I have the same problem. 

Thanks!

[prw]

I'm having the exact same problem. 

[AdamPandora]

@prw I recommend running through the troubleshooting steps @AlyssaPandora suggested in her message above.

If you continue to experience issues with this, can you please follow up with some additional information so that I can pass your feedback over to our engineers?

Details:

• Where are you listening (home, work, or on the go)?
• Is this happening on all your stations or just your Thumbprint Radio?
• Is this happening when you are on Wi-Fi or cellular data?
• Is this happening on all your devices or just one?

Device Info:

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Thanks so much for your help with this!

[Colemorrison]

Whenever I try to listen to my thumbprint radio it says it's not available? But I can see the songs listed there??

[AdamPandora]

@Colemorrison I moved your post to this thread since you were reporting a similar issue.

We have made a small change that should help - can you please try force closing the app/refreshing the site to confirm it is working again?

Let me know how it goes.

[Colemorrison]

Its working. Thank you!

[AlyssaPandora]

Glad to hear that 👍 @Colemorrison 

Enjoy the tunes 🎧

[CCP88]

Mine is not working either. Can you help me?

[AlyssaPandora]

Hi, @CCP88. 👋

Of course, happy to help.

Your Thumbprint Radio station has been restored. Can you check to see if you notice the change? If not, you may need to restart the app or refresh your web browser. 

Hope this is helpful. 👍