I've bought a new phone and cast on pandora to sonos is missing...
My tv is available but no sonos... It was available on my old phone
mod edit: changed title for clarity
Hey, @Zorrodrums. 👋
Thanks for posting about your experience. We have seen other mentions of listeners having trouble with casting to Sonos from their Android devices. I'd like to report your issue to our engineering team as we have an internal ticket open for this issue. Can you send over a bit more info about your device?
Appreciate your help with this. 🎧
I have a Samsung S10 (SM-G973U) running Android 11 with the latest version of the Pandora App (2101.1), the latest version of the Sonos App (13.0), and the latest version of the Sonos firmware. Also, I have verified that my device is connected to the same WIFI as my Sonos devices. However, when I open the Pandora App and play anything the cast icon is not present.
On a side note, when I run the Spotify App on my S10 I am able to cast to my Sonos speakers and I also have an Apple iOS tablet with the Pandora App installed where I am able to successfully cast to my Sonos speakers.
Given this, it appears there may be an issue with the Pandora App running on Android devices as we have several S10 devices in the household and I also have a Samsung Galaxy Tab S3 tablet running Android 9 where the Pandora App will not cast to any of the Sonos speakers.
Anyone else having this issue?
If you haven't already, I would recommend running through these steps: Android Troubleshooting
@jlar5011 if you continue to have trouble, please post the following so I can report this.
Thanks for your help with this. 🎧
Hi there, @pjp720. 👋
Thanks for posting about this. Let's try some troubleshooting steps to see if they help.
Feel free to me know how it goes. 🎧