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Android: Unable to cast to Sonos

Flanda
Underground

Puzzling problem. I have two properties. Both have Google mesh Wi-Fi networks and Sonos speakers all over, each with it's own Google and Sonos accounts. I have a Motorola G6 Android phone with the latest Sonos and Pandora app versions. For each property, both my phone and the Sonos system are on the SAME Wi-Fi network. So the apps are up to date and on the same network in each of the properties.  In one house, using the Pandora app, the casting icon shows in the bottom right hand corner of the now playing screen. Tapping the icon shows the available Sonos speakers as expected. In the second property, however, the casting icon doesn't show at all, so I'm unable to cast anything from my phone to any speaker. I tried Spotify and I am able to cast on any speaker at each property without problems. Other people with iPhones using Spotify have no problems. I am both the network and Sonos Administrator for both properties and I have nothing special configured that I believe would prevent only MY Android phone running the Pandora app in the second property to not show the icon. So I am suspecting the problem is with Pandora. Again, Spotify works perfectly in both places. Any ideas?

Labels (2)
25 Replies

tdailey11
Local Performer

Same issue, unable to cast to sonos using android.

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AlyssaPandora
Community Manager
Community Manager

Hi, @BGthree @tdailey11. 👋

Thank you for posting about this and for your patience while we navigate this issue. We've passed along your feedback and device details to our tech team. 🎧

Alyssa | Community Manager
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kbarsa
Local Performer

Pandora cast icon was working perfectly when I had Xfinity internet service.  I switched to Quantum Fiber internet service and now there is no icon.  What to do?

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AlyssaPandora
Community Manager
Community Manager

Hey, @kbarsa. 👋

Sorry to hear that you're casting option is missing. 

If you're attempting to cast to your Sonos speakers, I would recommend streaming through the Sonos app instead. 

The moderation team has shared this issue with our tech team for further investigation. In the meantime, I've shared your feedback and experience. Thank you for your patience while we navigate this issue. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (04.29.24)
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sbgmacb
Local Performer
Hi,



We Cast through the Sonos App 95% of the time.

However our experience is that some music is not found through the Sonos
app. When that happens, at least in the past, we will cast from the pandora
app.



I do not know if the root cause of the Sonos and Pandora exposed music
differences are on the Pandora or Sonos side..don't really care if there is
a way to get there





___

John Foreman

<> www.world-wide-wrench.com

<> +1 740-815-8867
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kbarsa
Local Performer
Thanks, Alyssa!

Karyn Barsa415-302-7362http://www.linkedin.com/in/karynbarsa
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