Constant redownloading in offline mode

[Ceig]

Hi guys is anyone else experiencing this problem I download a playlist it seems to be fully downloaded and then get home and reconnect to my Wi-Fi and it starts downloading again

[Gravity]

I hope someone here can help me because this is frustrating: I have downloaded a couple hundred songs but recently in offline mode it tells me I have no downloads, and when I connect to WiFi or data and remove a song and redownload it I get the same message when I try to access it offline.

[TannerPandora]

Hi @Ceig Welcome! Thanks for taking the time to post to community.

Sorry for any inconvenience this has caused. Our engineers are aware of this issue with downloads starting to download again and are working on it. Please be on the look out for an upcoming update on your device. This will hopefully fix this issue. If you're still experiencing this problem after the update, please let us know. 

Sorry again for the inconvenience! 🎧

[TannerPandora · Accepted solution]

HI @Gravity Thanks for being part of community! I've moved your post to this thread because it sounds like you may be expericing a similar issue. 

Sorry for any inconvenience this has caused. We are aware of this issue and are working on. As mentioned in my post above, please be on the look out for an upcoming update, hopefully this will resolve the issue you are having. 

Thanks for your patience in the meantime and sorry again for the inconvenience. 🎧