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Music skips in Offline mode

Torres512
Local Performer

Still doesn't work with the new update?? Still keeps skipping tracks offline ??12/20/19 ??? Do we get a free month or a refund for it not working this long ??

 

Moderator Edit: Edited title for clarity

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3 Replies

AlyssaPandora
Moderator
Moderator

Hey, @Torres512. 👋

I checked in with our User Support team, and it appears that you already have a case open with one of our specialists.

  • I’d recommend signing out of the app and signing back in, which will reset the download process.
  • Then, make sure to keep Pandora in the foreground of your device while the download completes. 

If you have additional issues, please follow up via email with the specialist you've been corresponding with. 📩

Alyssa | Community Moderator

Let's talk music in Community Chat

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shannonaz7
Local Performer

I have a Google Pixel 3A.  I am not receiving any error messages but it will not play.  It keeps bouncing from one song to another without starting to play any of them.  

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AdamPandora
Moderator
Moderator

@shannonaz7 If you haven't yet already, try updating the app to the latest version.

Here's how to update the Pandora app on your Android device:

  1. Open the Google Play Store app.
  2. Touch the menu icon in the upper left and select My apps & games.
  3. Apps with available updates are labeled Update.
  4. Choose any appropriate apps and tap Update.

Tip: In some cases, you may need to restart your device to update an app.

 

If you continue to experience issues with this, I recommend running through the suggestions @AlyssaPandora provided in her message above.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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