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I have tried everything and I can't get my four station. I have tried to download, delete my thumbnail... I literally have tried everything and getting frustrated.
mod edit: changing title for clarity
Until this weekend I had three stations plus thumbprint radio in my offline stations. Now, I have no stations. It appears that there has been an update to the application as I no longer have a "Menu" button and the Offline Mode selector has been moved to the Settings under my Profile.
I do not know if this is related but I also often get a "Error loading profile" message when going to that part of the app.
Troubleshooting Steps I have tried:
Cleared App Cache
Cleared App Data
Uninstalled and Reinstalled App
Performed steps in https://help.pandora.com/s/article/Troubleshooting-Offline-Listening-1519949306594?language=en_US
My phone/app information:
Phone - Samsung Galaxy Note 8
Carrier - Sprint
App Version - 1909.2
The issue occurs over both cellular and WiFi.
@kdroberts0207 Sorry to hear about the stations and profile issues you ran into after the update to the app.
I reached out to our Support Team who notified me that they've created a support case for you and will be reaching out to you at the email address associated with your pandora.com account soon to provide additional guidance from what you've already tried.
Thanks for being a part of the Community!
Note 8. Tmo. 30 gb space remaining. I don't really listen to offline except when I need to either on the plane or driving. All stations missing and can not be selected after the app updated.
Here's how to update the Pandora app on your Android device:
Tip: In some cases, you may need to restart your device to update an app.
Let us know if you run into any additional trouble.
@Dannoman3440 Thanks for sharing your experience.
Other listeners have reported similar issues with their offline stations.
Did you get a chance to try out these steps yet?
If not, I recommend trying them to see if it resolves your issue.
If you still have trouble, please let me know in your reply on this thread.
Hi @Lugtharg sorry for any trouble with offline stations. Let's try some troubleshooting!
I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora open and in the foreground of your device while the download completes.
To do that from a mobile device:
Since you're a Pandora Plus subscriber, Pandora will automatically download 3 of your stations, along with your Thumbprint Radio Station. Since you mentioned that you had deleted your Thumbprint Radio, I've reached out to our support team and asked that they restore this station for you.
Let me know if you're still having trouble with offline stations after you've completed the steps.
Thanks for posting to community! 🎧
I'd recommend starting with the troubleshooting steps for offline listening in my post above.
Let me know if you continue to have trouble.
@cfalk I moved your post to this thread since it sounds like you are experiencing a similar issue with getting all of your offline content to download.
Let me know how it goes.
Choosing your offline stations:
To clarify, Pandora Plus listeners cannot add, delete or swap out which stations will be available for offline listening. We know this is a feature a lot of our listeners would enjoy, so I'll pass this idea onto our product team to consider.
In the meantime, if you're wanting to have other offline stations available to you, try listening to those other stations more (ones that are currently not on your Offline station list). Since we periodically refresh the stations that are available to you offline (based on your listening habits), we may surprise you with adding them to your list!
Alternatively, you may consider upgrading to Pandora Premium which allows subscribers to download any station, playlist, album or song in their collection for offline listening.
I too cannot get more than two stations to download. I followed all of the recommendations on this thread and none of them work. I listen mostly offline so that I don't use my data from my cellular plan. I've contacted Pandora, but did not receive a response. I'm seriously thinking about cancelling my Pandora Plus subscription and signing up for Amazon Music which also allows offline listening. It's a little more expensive, but Amazon's customer service at least acknowledges the customer when they ask for assistance.
Hey, @mloselle20. 👋
Sorry to hear that you're having trouble with your offline tunes.
I checked in with our User Support team, and they haven't received any emails from the email address associated with your Pandora account. In the meantime, I'm happy to help see what's going on.
Is it possible that this might be occurring because there is not enough storage on your device?
Please keep in mind, Pandora will never use the last 500MB of storage on your device, so we will only download as many stations as we can before we hit that limit.
If it doesn't appear to be storage related, could you provide me with a bit more information about your device?
Let me know. 🎧