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CarPlay + iOS 18: Recent tab won't load after updating to iOS 18

barnettjordan7
Local Performer

Has anyone been experiencing any problems with Pandora while using Apple CarPlay after updating your iPhone to iOS 18?

Moderator Edit: Changing title for clarity

Labels (1)
1 Solution

Accepted Solutions

TannerPandora
Moderator
Moderator

Pandora Update (11/22/2024):

We appreciate everyone's patience, and understand that these issues around Apple CarPlay have been frustrating and disruptive to your listening experience in the vehicle. Our engineering teams have been working diligently to resolve this for all impacted listeners.

We're happy to announce that Pandora version 2411.1 for iOS should resolve the following issues with CarPlay:

  • Listeners who experience trouble with stations loading in the Recent tab.
  • Listeners who experience an error message "There was a problem loading this content".
  • Listeners who experience loading issues with songs within a playlist.
  • Listeners who experience the screen not automatically transitioning to the Now Playing screen.

We recommend manually updating to the latest version (2411.1) of Pandora by visiting the Apple App Store on your iOS device and using the below steps to update.

How to manually update apps on your iPhone:

  • Open the App Store.
  • Tap the My Account button or your photo at the top of the screen.
  • Scroll down to see pending updates and release notes. Tap Update next to an app to update only that app, or tap Update All.

In some cases you may need to refresh the page in order to see the update. After updating to Pandora version 2411.1, please try Pandora with CarPlay again and let us know if you're still having trouble.

Please use your mobile device in your vehicle only when conditions allow and as permitted by applicable law.


Pandora Update (10/1/24):

Thanks for posting your experience with CarPlay.

Pandora version 2408.1.1 for iOS was specifically released to address an issue with stations loading within the Recent tab on CarPlay. Since this release, we've received numerous feedback from our listeners now reporting various new experiences and some continue to have trouble with stations loading with the Recent tab.

Internal tickets have been created and our engineering teams are investigating. We appreciate your patience during this time as it may take some time and across team collaboration to further investigate.

New threads have been created to address these new experience below. If you're experiencing one or more of these issues, please be sure to post within the correct thread so that the moderation team can accurately report your experience.

We also ask that you keep conversations relevant to each thread and help us keep the community space a welcoming environment for all.

Please review the following threads careful:


Stations not loading in Recent Tab
If you continue to experience an issue with stations loading on the Recent tab please post within this thread. If you're new to this thread, please include some additional information:

iOS Version:
Pandora Version:

Note: It's been reported that selecting another tab and then re-selecting the Recent tab will load the recent stations list.


Error Message Pop Up
If you're receiving an error message, "There was a problem loading this content", please post on: CarPlay + iOS 18: 'There was a problem loading this content' error message. Comments posted here will be reported to an internal ticket investigated by our engineering team.


Doesn't Transition to Now Playing
If after selecting content the screen doesn't transition to the Now Playing screen, please post on CarPlay + iOS 18: Selecting content doesn't transition to Now Playing Screen


If you're experiencing an issue that doesn't appear above, please create a new post within the Automotive Board. Be sure to include your iOS and Pandora version and your exact experience, including any photos or screenshots.

Thank you for your patience in the meantime.


Pandora Update (09.30.24): Hi everyone 👋

We believe that this problem has been resolved in our latest release for iOS. Please update your Pandora app to version 2408.1.1, which contains this important fix. 

You can manually update the Pandora app from the App store on your Apple device.

Tip: If no update is available, it will say Open to the right of the Pandora icon.


Pandora Update (09.18.24): Hi all! Thanks for posting!

Our engineering team is aware and currently investigating. In the meantime, there is a workaround to force load Pandora within CarPlay. Please try the following:

From CarPlay

  • Select My Collection
  • Choose a Station to play
  • Select the Now Playing 'arrow' in the top right corner of the screen which should force content to load

Alternatively, while connected to CarPlay, select a station to play on your phone, and CarPlay should load.

We appreciate your continued patience!


Pandora Update (09.17.24): Hi all!

Thanks for posting your experience with CarPlay and iOS 18.

I've passed along your feedback to our engineering team to further investigation.

In the meantime, for any new listener who is experiencing trouble with CarPlay on iOS 18, please be sure to confirm that you are on the latest version of Pandora, 2408.1.

You can manually update the Pandora app from the App store on your Apple device. If no update is available, it will say Open to the right of the Pandora icon - this means you're on the latest version.

Thanks for your patience while we review!

Note: This thread as been accepted as the Solution to mark the CURRENT STATUS AND STEPS. Updates will be provided in this thread as they are made available to the Community Team.

We appreciate your continued patience during this time.


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

View solution in original post

278 Replies

Bytebox12
Opening Act

In the last five days I am unable to load Pandora stations onto my Apple Car Play. I have removed the Pandora app from my phone and reinstalled it twice, I have disconnected my phone from my car and reconnected it twice, I have checked for software updates for my car (none are needed) rebooted my phone twice, reset my network on the iPhone twice. Nothing. It will not load the stations even though the app shows on my Car Play. It was just fine until five days ago. I have an iPhone 12Pro. I have been in contact with Apple and Lexus and this is not their issue. I am at my wit’s end here, and none of your troubleshooting suggestions have worked so…..I’m at my wit’s end here. This is a Pandora issue now.

Moderator Edit: Changing title for clarity

TannerPandora
Moderator
Moderator

Hi @barnettjordan7 

Sounds like you're on the beta version of iOS 18, since the official release date is on Monday, September 16th. While Pandora should work reasonable well, beta versions are unsupported and may cause unforeseen issues. 

I would update the Pandora app to the latest version, 2408.1 and try connecting to CarPlay once again. If you're still having trouble can you let me know more about your experience.

Thanks!


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

TannerPandora
Moderator
Moderator

Hi @Bytebox12 

Looks like you're on iOS 18 beta. While Pandora should work reasonable well with beta versions there may be unforeseen issues as it is not technically supported.

I see that you recently updated to the latest version of Pandora, 2408.1. Has your experience improved with this update?

If not, I'm happy to report this to our engineering team. When using CarPlay, are you connected wirelessly or with a USB cord?


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

0 Kudos

gvinson58
Underground

After upgrading to iOS 18, my stations will not display in CarPlay, it keeps saying “loading”.

I installed iOS 18 yesterday and now the Pandora screen is blank and I'm not able to access Pandora from CarPlay. This is a non beta version.

Moderator Edit: Merged posts

MaskedMan32
Local Performer

This is happening to me as well

Rigel1
Local Performer

I installed the official iOS 18 last night and CarPlay no longer lists my Pandora stations on my 2024 Subaru Outback.

Twinmama
Local Performer

I updated to iOS 18 this morning, not beta, and I’m really sad that I did. My stations are there, but can’t seem to be used with CarPlay. I can’t really change them and it tells me that they can’t load.. I listen to Pandora every single day in my car, so it’s a bit disappointing. I’ve seen everything saying that it’s just a beta problem, but this is not beta so what do we do?

acsdave
Local Performer

After installing iOS 18.0. CarPlay does not work properly. The recent tab doesn’t get past loading…. If you go to the for you tab it will play but comes up with “There was a problem loading this content”

Rsmith718
Underground

I had no issues until the 2nd to last 18 beta update. I am now running the released 28.
The Pandora app works fine outside of CarPlay. I can start the app on my phone and it works a little better with CarPlay. 
From my perspective, Apple broke the link to CarPlay. Hopefully Pandora can resolve it for us. 

Compguy121
Local Performer

I installed the official iOS 18 this morning 9/17/2024 I also updated all my apps afterwards including Pandora and CarPlay no longer lists my Pandora stations It keeps saying listing

Wymanator
Local Performer

I started experiencing the same thing after upgrading to IOS 18. It seems if I restart Pandora on the phone it will allow me to select a station, but if I try to change selections in CarPlay, it just gets stuck saying “loading”. Very annoying. I updated Pandora to no avail. 

SandroZ
Local Performer

I ran into the same issue after updating to iOS 18, at least Pandora still plays if started on the phone and viewed in the small shared screen with the navigation in CarPlay. 

shmelty
Local Performer

I am having the same issue since upgrading to IOS18. Station Lists just says "Loading"

TampaBayGuy
Local Performer

Same issue here. I never had any issues with Pandora until I updated my iPhone to the latest Full solid public release OS18 Not the Beta Version. I never installed the Beta on my phone. 2019 Mercedes E Class iPhone 13 ProMax with OS 18 Stations fail to load on CarPlay. I deleted the app from my iPhone. Unsynced the iPhone from my vehicle, Reinstalled the Pandora app and paired the phone with CarPlay again, did not help any, Same exact issue.  Message says "There was a problem loading this content" Pandora still plays on CarPlay but will not display the song playing nor highlight the station playing.

Redline
Local Performer

Having the same issues. Won’t load. 

jbtamug99
Local Performer

Yeah that work around kind of works, except if you want to change stations it won't open the station you select, IF it changes it at all.

THUG_AK47
Local Performer

Same issue here Pandora stations not loading. Using iPhone 14 Pro w/ iOS 18

Nanananci2
Underground

 Pandora will not load in CarPlay. It says it’s having trouble.

AshyBear27
Underground

I’m having the same issue as well on my 2017 Honda CRV. I have an iPhone 13 with the IOS 18. I tried restarting my phone, unplugging it from the USB and reinserting it. I hate having to use my phone to change stations or songs while driving.