Can't log on

[painterpat]

I have a subscription to Pandora and I cannot log on to my laptop today.  No error messages.  I want credit for subscription

Moderator Edit: Format

[AdamPandora · Accepted solution]

@painterpat I moved your post over to the Desktop space.

To clarify, is this an issue with your password or email not being accepted? Or does the website just never fully load after you enter your credentials into the log-in page?

Also:

1. If you are on a computer, are you having trouble logging in from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?

Let me know.

[tinasings10-21]

Website never fully loads after credentials are added. I have a Windows computer. And listen from your website . Not sure what my browser is. Maybe Internet Explorer. I have google. Is that a browser?  I have a an old e-mail  address and would like to change this. 

[AlyssaPandora]

Hi, @tinasings10-21. 👋

Do you still have access to the email address you're using for your Pandora and Pandora Community account? 

If you no longer have access to this email address, please private message me the best email address to reach you as we do not share email addresses publicly over the Pandora Community. 

In the meantime, please check your private messages on the Pandora Community. You can view this by clicking on the envelope icon next to your profile photo. 

Let me know. 🎧

[Los311]

I'm having troubles with my life. Email is saying it's not active. But it's active on my telephone, just not on my windows pc

[AlyssaPandora]

Hi there, @Los311. 👋

Sorry to hear that you're having trouble.

Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.

Since this involves your email address and potentially your password, I've created an email support case with one of our agents to better assist you. Please keep an eye out for their email soon. 📬