Desktop: Pandora Stops Working When Ads Appear

[ImaPepper]

I've used Pandora Free for years but recently when ads begin, it freezes up and stops working entirely instead of playing the ads.  I've tried Chrome, FF, Explorer, Edge, and Brave and it seems to happen on all.  I can live with ads, but with this now happening I'm near to seeking alternatives to beloved Pandora.... Help! 

[TannerPandora]

Hi @LuisF! Thanks for posting, sorry for any trouble.

Can you tell me a little more about your experience?

Which web browser are you using and the version? Did you receive any error messages? If so, what did it say? If you're using an ad-blocker, I would recommend disabling or making an exception for Pandora. 

Thanks for the help!

[LuisF]

the ads are not working  and i dont have an ad blocker on. i did not receive an error message

mod edit: merged comments

[AlyssaPandora]

Hi, @LuisF. 👋

Thanks for your patience over the weekend. Sounds like you're trying to initiate Premium Access. You can find out more about how these sessions work here: Premium Access

In the meantime, could you share which web browser you're using when this occurs?

1. Could you try using a different web browser to see if the same thing happens? This will let us know if the issue is browser-related.
2. Lastly, are you on a school or work computer? If so, you may have pop ups blocked by your administrator.

Let us know and thanks for your help with this. 🎧

[LuisF69]

Ads do not work and arent playing

[AdamPandora]

@LuisF69 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!