Desktop: Pause / Play Restarts the Same Song from the Beginning

[aceofthesky]

Hi, 

I'm not sure if this is an individual issue, or global. On desktop Chrome browser, when I hit the "Play" button after pausing, it restarts the same song from the beginning.

Is there something I can do to so that the "Play" button continues playing where it left off?

Thanks

mod edit: changed title for clarity

[AlyssaPandora]

Hey there, @aceofthesky. 👋

Thanks for reporting this issue.

Let's try these steps on your Chrome browser - you can find them here.

If possible, I would also recommend trying out a different web browser to see if this is browser related.

Feel free to keep me updated on how it goes. 🎧

[aceofthesky]

Hello, 

Neither of the troubleshooting steps worked, with the exception of of course running it on different browser; however, Chrome is an ideal choice for browser and I would have liked to stick with running one. 

At any rate, please send an update to this thread on possible alternative solutions, if they come up. 

Thank you for support

[AlyssaPandora · Accepted solution]

@aceofthesky Thanks for the update. It sounds like you're still having trouble with Chrome.

We've sent over an email so that we can run a diagnostic on your web browser. Please check your email inbox for this message soon. 📬

[sickasadog]

I am having the same problem.  It gets annoying when my kids keep asking me questions I pause, un-pause and I hear the same song 5 times!

[AdamPandora]

@sickasadog Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[sickasadog]

I have the same problem on windows with chrome.  Funnily enough, it IS most annoying when the kids are asking me questions too. Co-workers also annoying.

[AdamPandora]

Thanks for following up, @sickasadog.

Let's try these troubleshooting steps on your Chrome browser - you can find them here.

If possible, I would also recommend trying out a different web browser to see if this is browser related.

Let me know how it goes.

[nathanhuddlestu]

I too have the same issue. I'm using a Dell Latitude laptop with Chrome and Pandora running on a web page.

When I pause a song and then hit play it simply starts the song over again. Ive re-started. cleared Cookies and browser data, and nothing helped. I followed the steps within the previous comments on this thread but still the issue is unresolved. 

[AdamPandora]

@nathanhuddlestu Sorry to hear those steps didn't work.

Did you have a chance to try Mozilla Firefox? I understand switching browsers isn't an ideal solution, but this will help determine whether or not this issue is browser-specific.

Let me know if the same thing happens when using Firefox (or a browser other than Google Chrome).

[nathanhuddlestu]

Thank you for the suggestion, regretfully Microsoft Edge does not work, I
do not have Firefox.

Cheers ~Nathan~

[AdamPandora]

@nathanhuddlestu Can you also confirm if this is happening at home, at work, or both?

In the meantime, please try connecting your device directly via an Ethernet cable and see if that helps.

If there is no change, try rebooting your connection: 

1. Shut down your device completely;
2. Unplug your modem and router, wait one full minute, and then plug them back in;
3. Wait five more minutes to allow the modem and router to fully boot back up;
4. Turn your device back on and try Pandora again.

If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube?

You might also try connecting your device to an entirely different network, or using a different device on your current network, to see if your streaming improves.

Let me know how it goes! 

[nathanhuddlestu]

I know its been a few months, however I just got a new PC and the problem remains. When I pause a song and then later hit play, the song starts over from the beginning. I swear there is a setting within Pandora I must be missing. 

[Johnnshang]

I am also having this issue running on the Windows desktop app.

This appears to be an issue with the Pandora application itself and not related to network connection, browser, or system. I have rebooted my system multiple times to no avail. I have top notch internet services at my offices and am running on a wired connection. Please advise on solution you are working on to correct this issue.

[MariaPandora]

Hi @Johnnshang , thanks for posting!

Since you mentioned you are on the Desktop app, let's try some troubleshooting steps to see if we can resolve the issue. 

First, try resetting the Pandora app from the Help menu (not to worry, we'll keep track of your profile and collection for you). Press Alt on your keyboard to bring up a menu options at the top of the page, then select Help and Reset App Data.

If you're still having issues, try uninstalling and reinstalling using the following steps:

1. Locate Pandora in your Start Menu, and right-click to reveal an additional menu. Select Uninstall from the dropdown menu. From there, select Pandora from the list and confirm by selecting Uninstall once more.
2. Next, find our app in the Windows Store on your device. Search for Pandora in the upper right corner and click or tap Get to re-install.

Please note that downloading any application on your devices requires a Microsoft account and password, and it may be a different email address and password than those on your Pandora account.

Let me know how it goes!