Incorrect Login Error After Entering Correct Info

[GiCU2]

I haven't been able to login for a few days now. I know that I'm using the correct username and password. I even tried changing my password and it still won't let me login. I thought that maybe my account had been deleted so I clicked the 'Sign Up' button. It just said that there is already an account with that username, i.e. it confirmed that my account has not been deleted. I also tried multiple browsers and disabled extensions. No luck. Please help.

[GeraldPandora]

Hi @Gumbyman333 👋

Thanks for reporting and sorry to hear that you're having trouble logging in to Pandora through the desktop app.

 I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime! 🎧

[evergreenlily89]

I'm having this same problem. I had it playing during nap time at work, and suddenly a commercial announces "to continue playing, make an account". I was like, wait a minute, I was already logged into my account. It somehow kicked me off my account, and now it won't allow me to log back in at all, despite using the correct log in and password. It also won't send me an email, when I request changing my password just to be sure. Nothing is working. I also verified my subscription is up to date through Google Play, and my pandora payments are up to date. What is going on???

[GeraldPandora]

Hi @evergreenlily89 

Thanks for reaching out and sorry for any confusion this may have caused.

Since this involves personal information, I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

We appreciate your patience in the meantime! 🎧

[Lauraacc22]

I'm having the same problem. 

[AdamPandora]

@Lauraacc22 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!