Incorrect Login Error After Entering Correct Info

[GiCU2]

I haven't been able to login for a few days now. I know that I'm using the correct username and password. I even tried changing my password and it still won't let me login. I thought that maybe my account had been deleted so I clicked the 'Sign Up' button. It just said that there is already an account with that username, i.e. it confirmed that my account has not been deleted. I also tried multiple browsers and disabled extensions. No luck. Please help.

[GeraldPandora]

Hi @Gumbyman333 👋

Thanks for reporting and sorry to hear that you're having trouble logging in to Pandora through the desktop app.

 I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime! 🎧

[evergreenlily89]

I'm having this same problem. I had it playing during nap time at work, and suddenly a commercial announces "to continue playing, make an account". I was like, wait a minute, I was already logged into my account. It somehow kicked me off my account, and now it won't allow me to log back in at all, despite using the correct log in and password. It also won't send me an email, when I request changing my password just to be sure. Nothing is working. I also verified my subscription is up to date through Google Play, and my pandora payments are up to date. What is going on???

[GeraldPandora]

Hi @evergreenlily89 

Thanks for reaching out and sorry for any confusion this may have caused.

Since this involves personal information, I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

We appreciate your patience in the meantime! 🎧

[Lauraacc22]

I'm having the same problem. 

[AdamPandora]

@Lauraacc22 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[burnswt]

I cannot login on one of my computers using what I know is correct username and password.  I am able to login using my work computer and phone using the same credentials (work PC runs windows 10, successful login using chrome).  I even reset my password multiple times, this did not fix the issue.

Computer OS: windows 10

Platforms tried: desktop app, chrome, edge

Error message

[AlyssaPandora]

Hey there, @burnswt. 👋

Sorry to hear that you're having trouble. I moved your post over to this existing thread: Incorrect Login Error After Entering Correct Info

Since you're having trouble with your password, I've escalated your issue to our User Support team. Someone will reach out to you via email to assist with logging into your Pandora account. Please keep an eye out for their email soon. 📬

[Nebbekaneazer]

Running windows 11, downloaded app from windows store, and it keeps saying incorrect password for this particular device. Note I can log in from the browser on the same machine using the same correct password. I have already tried uninstalling, reinstalling as well as clearing the cache + restarting and resetting app data from within the app help troubleshooting menu with no luck. Finally note I can use the desktop app from many other windows 11 devices/browsers with the same correct password no problem. 

Is there some kind of arbitrary device limit? 

[AlyssaPandora]

Hey, @Nebbekaneazer. 👋

Someone from our team will be reaching out to you via email to offer further assistance with your account and password. 

In the meantime, I moved your post over this existing thread here: Incorrect Login Error After Entering Correct Info

Thanks for your patience.

[Mayvis4117]

Hello I am having this issue right now as well.

[AlyssaPandora]

Hey, @Mayvis4117. 👋

Thanks for letting us know about this. 

I've gone ahead and created an email case for you with a member of our support team. Someone will reach out soon to help out with your password. 

Please keep an eye out for their message soon. 📬

[Telisasplace]

This is not my request.

--
Telisa

[Gumbyman333]

Hello all, I have had this issue in the past, and it has been resolved.  From what I can gather, Pandora's security system is blocking what seems to be the IP address for a short time.  This happened to me shortly after I had moved out of state, so my desktop and laptop were now accessing Pandora from a new IP address.  I commented here back in November 2022, and they put in a ticket, and that is the information I learned from the agent who helped me.  The only solution they provided me was to wait after submitting the ticket, and eventually, the temporary ban will subside.  Mine took over 7 days to unlock my account, so hopefully you're not in too much of a hurry.  Hope this helps some people who found their way here like I had.

[AlyssaPandora]

Thank you for sharing your experience, @Gumbyman333. 👍