Ads come through with audio, but no audio when music plays. Problem started recently?
mod edit: removed personal info
@Melpren Thanks for getting back to me. I haven't seen any mentions of this around the community. Let's try out these steps for your Firefox browser while I have a trace enabled on your Pandora account.
If you still have trouble, let's try rebooting your connection:
If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube?
Let me know how it goes.
Hi, @Melpren. 👋
Thanks for posting on the Pandora Community!
Thanks for your help with this. 🎧
I'm using Firefox browser, but I think I also tried Chrome & Edge.
using Windows 10 on desktop
The start-up ad play with audio, but when switch to music, no audio. I checked that speaker was "on"
No pop up messages appear
@Melpren Thanks for getting back to me. I haven't seen any mentions of this around the community. Let's try out these steps for your Firefox browser while I have a trace enabled on your Pandora account.
If you still have trouble, let's try rebooting your connection:
If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube?
Let me know how it goes.
OK working in Chrome browser
Still not work in Firefox....does this info help in any way?
@Melpren Since this issue sounds specific to Firefox, can you please confirm if you run into similar issues when streaming audio on other websites? (ex: YouTube)
In the meantime, I recommend streaming Pandora on Google Chrome since it doesn't sound like you are running into issues there.
Thanks for working with us on this. 🤝
Hi I am having this same issue but with the pandora on my TV. I hear ads but no music. When songs come on the time showing how much time is in a song doesn’t move but the little dots thing when a song is playing does?
Hi @Papademali 👋
Thanks for writing in and sorry to hear you're having trouble listening. Can you tell me a bit more about your device?
it was fine yesterday but not today
Hi @wbero2 .
Can you tell me more about what's happening? Are you listening on a computer or on a device?
If you are on a computer, are you listening from: