Web: Playback stops with "Something has gone wrong" error

[JoeD1]

Songs randomly stop either during or at end of play with "oops, something went wrong...." msg. Refresh button sometimes helps to get going again. The issue never occurs when listening to a Pandora playlist such as "60's, 70"s, 80's hits". Premium sub with MS explorer and Duck Duck o browser.

[LeonPandora]

@migibson Welcome to Community!

Sorry to hear you're having troubles on both computer and mobile app.

I moved your post to the existing thread: Web: Playback stops with "Something has gone wrong" error

If you haven't, can you please try the steps described here on your browser?

Lastly, can you provide me with a screenshot of what you're seeing on the mobile app?

I look forward to hearing back.

[brokenpieces]

It's happening again, and I just updated everything my computer and my chrome. It gives me a pop up "Something has gone wrong. We're working on this issue, and we'll have things back to normal soon." I was listening to my Tool station. 

[MariaPandora]

Thanks for posting again @brokenpieces ,

Sorry for the continuous trouble you have been experiencing with the web player.

I've re-enabled the trace on your account to help us better understand what's happening. 

If you haven't yet, please give the General troubleshooting for Chrome a try and let me know how it goes.

[jayharland]

Bumping because this happens to me too while listening via the website. It has happened for a long time, and clearly nothing is being done about it. Look at this thread full of generic stall-for-time questions and faux-engagement with frustrated customers -- every moderator response wants technical details then nothing gets fixed, there is no follow up, they enable a 'trace' on someone's account when it is clear to everyone else the problem is with them. I am seriously raising the question: does the tech staff at Pandora not use Pandora or are they unwilling to troubleshoot this? I too am becoming so irritated I'm debating cancelling my family plan.

Steps to repeat: listen to Pandora via the website, enjoy the music, BOOM, you'll experience "Something has gone wrong. We're working on this issue, and we'll have things back to normal soon."

[AdamPandora]

@jayharland I hear where you're coming from — especially when an issue sticks around for a while, it can definitely feel like nothing is moving forward. That’s not the experience we want anyone to have.

I also took a moment to review the thread, and I can understand why it may seem like there hasn’t been progress. In many cases, after we’ve provided troubleshooting steps, we haven’t received follow-up from those users to confirm whether the issue was resolved or still occurring. Without that feedback, it can make it look like the issue is ongoing without resolution.

The reason we’ve been asking for specific details in this thread isn’t to stall, but because this particular error can be caused by a few different things depending on the setup (browser, OS, device, etc.). Without that information, it becomes difficult to accurately identify the root cause, which can result in troubleshooting steps that may not resolve the issue.

If you’re open to it, I’d really appreciate you sharing the following so we can give you targeted troubleshooting steps:

Playback Experience:

• What were you listening to when playback stopped (Station, Album, Playlist, or Podcast)?
• Were you using the Pandora website or the Desktop App?
• If using the website, which browser (Chrome, Firefox, Edge)?
• Were you able to resume playback afterward?

Device Information:

• Computer make and model
• Operating system (e.g., Windows 10, Windows 11, macOS version)

Once we have that, we’ll provide steps specific to your setup. And if those don’t resolve it, we can absolutely keep digging further with you — but we need to start there to avoid sending you in circles.

Appreciate you sticking with us on this, and I’m here to help work through it with you.

[SamiElise]

@AdamPandora Well this is not true. I personally have posted multiple times, explaining that the suggestions have not worked and the problem is still happening. Take the time to actually look back at responses, you can see people have replied to "suggestions".

Here are the dates I posted: 1/16/2026, 2/13/2026, 3/6/2026, 3/12/2026 - Explain how that is "not responding"?

Well said @jayharland jayharland, but looking at the response from "AdamPandora" below... there will be no resolution. I have posted multiple times explaining the problem, giving them the details they ask for and letting them know it didn't work. Shame. I've had Pandora for over 10 years with a Family Plan and I'm close to canceling and switching to Spotify. 

Moderator Edit: Merged posts

[brokenpieces]

It can get frustrating, this issue, but honestly I've been here for almost 20 years ever since the beginning when you only used to get 10 hours of music per month. I don't know what the solution is obviously but it seems to happen on the web app at least for me it does. Because it never happens in my car or on my phone. I know that firewalls play a big role in stopping stuff from coming in. Just ask my company who's cameras haven't worked in months because they can't seem to figure out how get them and the firewalls to cooperate. But it looks like I might just have to listen to it from my cell because I'm not going anywhere.  

[brokenpieces]

You know what I give up @MariaPandora Now I can't even through one song on my collection before it stops and won't play. This is ridiculous I can't get anything to work correctly. While I love Pandora the other options are looking rather good.