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Web: Unable to Start Premium Access Session

geoff_l
Local Performer

I want to watch an ad in order to play a song, but I'm getting an error on desktop.error and chrome consoleerror and chrome console

 

 

 

mod edit: changed title for clarity & removed image

 

 

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GeraldPandora
Pandora Moderator - Emeritus
Pandora Moderator - Emeritus

Thanks for providing this information and sorry for any trouble this may cause @geoff_l.

Let's try troubleshooting your web browser to see if this is a browser history.

Chrome Troubleshooting Steps

A lot of times quitting your browser completely, re-opening it and going back to pandora.com can help.

If that doesn't work, try these steps: 

1.  Update Chrome.

2. Clear Browsing Data (including browsing history, cache and cookies):

  • Click on the icon with 3 vertical dots in the upper right (located on the browser toolbar).
  • Select More Tools and then Clear Browsing Data.
  • On this screen, please select All time for the time range, and then click on Clear Data.
  • Restart the browser and go back to pandora.com.

3. Bypass the Pop-up Blocker for Pandora:

  • Again, click the 3 vertical dots in the upper right, and select Settings.
  • Scroll down and click Advanced at the bottom.
  • Under Privacy and security, click Site Settings.
  • Click Popups and redirects. Under allow make sure pandora.com is listed. If not listed, Add https://www.pandora.com.

4. Turn off extensions.

Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them. To do that, go to chrome://extensions/ on your web browser.

5. Allow Pandora within your firewall or antivirus.

If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to pandora.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue.

6. Try a different browser.

Using a different browser such as Firefox may help.

7. Restart your computer and try Pandora again.


Let me know how it goes! 🎧

Gerald | Community Moderator
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