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Web: "Poor Network Connection" Error (05/17/22)

AlyssaPandora
Moderator
Moderator

Pandora Update (06/24/22): Thank you for the recent posts regarding this issue. While the fix has worked for most of the folks on this thread, I do see that some are still running into this error message during your listening sessions. Our engineering team is aware of this and investigating these additional reports. 


Pandora Update (06/09/22): We believe this issue has now been resolved. 

Could you try again and let me know if you still have trouble with this error message?

You may need to restart your web browser to ensure that the changes have taken effect.

Thanks for your help with this. 🎧


Pandora Update (06/06/22): Hey folks 👋

Thanks for your patience during this process, and sorry for the continued trouble.

Our engineering team is still working on this issue.  In the meantime, all reports of this issue have been reported on the internal ticket we have open.  


Pandora Update (05/23/2022): Hi everyone 👋 Thanks so much for posting about your experience with this error message. We've gone ahead and created an internal ticket with our engineering team for further investigation. Any updates will be posted on this thread. 

If you haven't already, please try signing out of Pandora on the web, and then sign back in again. Since signing out clears Pandora's local storage from your browser, this may help.

In the meantime, all reports of this issue have been reported on the internal ticket. Any updates we have on this issue will be posted on this thread. 

We appreciate your patience during this process. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
Labels (5)
124 Replies

AlyssaPandora
Moderator
Moderator

Hi, @pam6 @wjsvt. 👋

Your feedback has now been added to the ticket we have open with the engineers who are looking into this.

We appreciate your patience in the meantime! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

Andrew_Z
Local Performer

Hi,

I still having this error. It does not matter how fast is the connection speed. It happens between songs and when I try to access settings.

 

Thanks 

0 Kudos

AlyssaPandora
Moderator
Moderator

Hey, @Andrew_Z. 👋

Thank you for reporting. Your feedback has now been added to the ticket we have open with the engineers who are looking into this.

We appreciate your patience in the meantime! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

MOHLovesAlaska
Diamond Certified

https://support.microsoft.com/en-us/office/troubleshooting-poor-network-connectivity-0889e962-885a-4...

I found this link for Microsoft users, this link has proven to be helpful. Perhaps it may be for other Microsoft users as well. It won't hurt to at least try. 

Take care and stay safe.

MOHLovesAlaska

JJGM
Local Performer

Appears to be fixed, it's been good for a week now, thanks!