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Web: "We're having trouble playing audio on this device" Error

deanbkr30
Local Performer

I've been getting the message attached below for the past couple of days. I'm using a laptop, Windows 11, Brave browser, the ad blockers are turned off for Pandora and yet nothing seems to work. The Pandora app on my phone works, it's using the same wifi, router and modem. How do I fix this?Screenshot 2024-03-11 010840.png

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12 Replies

AlyssaPandora
Community Manager
Community Manager

Hi there, @deanbkr30. 👋

Sorry to hear that you're having trouble with that error message. To keep everything organized, I moved your post over to this existing thread: Web: "We're having trouble playing audio on this device" Error

Unfortunately, Brave isn't a supported browsers while using Pandora on the web. You can view the minimum specifications here for Pandora here: Web: Minimum Specs


Troubleshooting:

First, I would try using one of our supported browsers for listening to Pandora, like Firefox, Chrome, Safari, or Microsoft Edge to see if the issue persists. 

would also recommend rebooting your computer to see if this helps resolve the error message.

  1. Shut down your device completely;
  2. Unplug your modem and router, wait one full minute, and then plug them back in;
  3. Wait five more minutes to allow the modem and router to fully boot back up;
  4. Turn your device back on and try Pandora again.

I hope this helps. 🎧

Alyssa | Community Manager
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Khartless11
Local Performer

I have been listening to my Pandora account on my iMac for months and then I get this message. Not sure what I have to do to fix the problem

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AdamPandora
Community Manager
Community Manager

@Khartless11 I moved your post over to the Desktop space.

Could you tell me a bit more about what is happening?

  1. If you are on a computer, are you listening from:
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.

Khartless11
Local Performer
I am on my iMac listening to the website on Safari. I will send a screenshot.
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TannerPandora
Moderator
Moderator

Hi @Khartless11 

Also, could you let us know if this is happening with a particular station? Does the music stop when the message appears or does it continue?

Additionally, to determine if it's browser related, could you try another browser like FireFox or Chrome, to see if you have the same experience.

Thanks!


Tanner | Community Moderator

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@PandoraSupport

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RhettPresents
Local Performer

This is the only device/desktop is the only device with pandora ARE YOU SERIOUS fix this PLEASE

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AlyssaPandora
Community Manager
Community Manager

Hi, @RhettPresents. 👋

Thanks for reporting your experience. 

If you're using any ad blockers, please check out this article in our help center: How to Allowlist Pandora with your Ad Blocker

If you continue to have trouble, could you share more details about how you're listening when this happens?

  • Are you using the Pandora Desktop App or a web browser?
  • If you're using a web browser, which one are you using?

Let me know how it goes. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (07.08.24)

justshowmethean
Local Performer

I have paid pandora. I frequently play my custom stations at work in an "incognito" chrome browser. This has worked well for years. My IT department says they don't block Pandora and don't mind that I use it.

Over the past few months it has just started a new error. It will play a few songs no problem, but then struggle to buffer a song, then display the dreaded "We're having trouble playing audio on this device." I've already tried all the chrome browser troubleshooting (https://help.pandora.com/s/article/Chrome-Troubleshooting-1519949296244?language=en_US). It happens no matter if I use incognito or not. I'm logged into my pandora account. There are no ad blockers running. We do not use Kapersky. I do not have access to another browser (like Firefox) to troubleshoot. I do not want to install a local desktop application. I am not trying to "play on demand", nor do I want to do anything "premium".

If I reload the page a few times I can usually get it to start playing again, but only for a few songs, and then it goes back to the loop of trying to buffer, and then giving an error. My IT department swears nothing has changed on our end. Any advice? Thanks!

Moderator Edit: Format

justshowmethean
Local Performer

Hello? Been three weeks. Same error. Thanks!

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AdamPandora
Community Manager
Community Manager

@justshowmethean I definitely understand your frustration.

I've passed this along to the appropriate parties for further investigation. 

Thanks for your patience in the meantime!

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deanbkr30
Local Performer
Try downloading the app onto your desktop instead of using Pandora through
your browser. That's the only thing that worked for me on my PC. I don't
have a Mac, but the issue is most likely the same. Pandora doesn't work for
me on any browser.

Dean, user, not affiliated with Pandora
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deanbkr30
Local Performer
I've been through that several times. It has nothing to do with ad blockers.
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