Duplicate stations keep getting created

[tracy75]

I listen to a station daily and every time it adds another station of the same thing.  How can I stop this from happening.  I just deleted 8 Soft Rock Radio stations from my list.

Moderator Edit: Edited title for clarity

[AdamPandora]

@tracy75 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?

Let me know.

[tracy75]

Everyday when my Soft Rock Radio starts, it creates another station.  So by the end of the week I have 5 Soft Rock Radio stations listed.  I only listen on a Windows computer using the website on chrome.  As you see below I have 2 Soft Rock Radio listed as I've been on here twice this week.

[AdamPandora]

@tracy75 Thanks for providing that info.

I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details.

Thanks for your patience in the meantime!

[JosefR]

I have the same issue, except it only creates one duplicate station.  The duplicates have different thumbs up or down listed.  I use Chrome on a PC for maintenance and mostly listen on Android phone and Alexa devices.  It's been doing this ever since I upgraded.

[AdamPandora]

@JosefR What is the name of the station that gets duplicated?

Can you please send me a screenshot of what you're seeing as well?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this.

[JosefR]

I just made it happen by clearing them all off on PC, then I asked Alexa to play this station, and here you can see that it added it right back, as soon as the song started on Alexa.



Here are the details of both stations, as you can see, one has many more votes, but the new one that keeps showing up causes me to like and dislike songs on it because I am unaware it is not the correct station.

[AdamPandora]

Thanks for following up with that information, @JosefR.

I've added your feedback to the ticket we have open with the engineers who are looking into this as well.

We appreciate your patience in the meantime!

[dblattpa]

Also happening with me, it only added one duplicate so far. Just got a new car, and started listening while driving through Bluetooth connection. Android phone.

[AdamPandora]

@dblattpa What is the name of the duplicate station that got created?

Can you please send me a screenshot of what you're seeing as well?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this.

[dblattpa]

Hi Adam,

Thanks for your response. The duplicate station that got created was "Brad Paisley Radio", which I had initially created over 10 years ago. Unfortunately, I deleted the duplicate, so nothing to show you.

I can tell you this, though. Before I deleted the new duplicate station, I went in and looked at the seed info. What I saw there was several thumbs ups that I had given over the past few days. Not 100% sure, but I think the station may have been created when I gave the first thumbs up. I added those thumbs up to the older version of the station (on my desktop Windows computer, using Chrome) using the Add Variety function, and deleted the new station.

For what it's worth, I primarily listened to Pandora on my desktop, with very occasional use of my Android phone up until a couple of weeks ago. My new car (2023 Mazda3) has a Pandora interface as part of the infotainment system, in addition to Android Auto. I have played Pandora on both interfaces, but I gave the thumbs up while I was using the Mazda, not the Android Auto interface. The Mazda interface connects via Bluetooth, where the Android Auto connects only with a wire. So if I don't need the AA functions, I don't usually bother plugging in the phone.

I realize people are having this problem with more than just Mazdas, but from the little I'm seeing, I'm wondering if it has something to do with the thumbs up function on a non-phone or desktop UI.

Good luck, and let me know if there's any more info I can provide.

[AdamPandora]

@dblattpa Thanks for following up with those details

If this ends up happening again, please let me know before deleting the duplicate so that I can take a closer look from my end.

[JosefR]

I don't know why someone would select tracy75's COMPLAINT as a solution, but that is totally wrong.  There is no solution other than Pandora to give a cr^p and fix the problem on their end. Which it is obvious they are not going to do.  Paying customers are just supposed to live with this stupidity.

[sissybarker]

Also happening with me, very annoying. I tried to remove them from my computer on my phone and they just keep coming back. Just removed 3 stations yesterday and had four duplicates this morning

[JosefR]

@sissybarker Then why did you select the OP's complaint as a solution?  

[AdamPandora]

@sissybarker I'm happy to help look into your issue as well.

What is the name of the duplicate station that got created?

Can you please send me a screenshot of what you're seeing as well?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this.