Station unavailable error message while in shuffle mode

[borchwack]

Shuffle Stations doesnt work. I keep getting "This Station is not currently available.Please choos another station instead" I've reset phone deleted app and reinstaled. Occasionally the app will work for a few songs and then stop working. This is on the ios app. Its the feature I use the most and this is annoying. Thanks 

mod edit: changing title for clarity

[TannerPandora]

Hi @borchwack thanks for posting to community.

Just to confirm, does this happen when you're listening to Pandora directly from the app on your phone or is your phone connected to a 3rd party device?

Can you also let me know:

• The model of your iPhone?
• The Pandora version you are currently on? (If you need help finding this, let me know.)

[borchwack]

Thanks! directly from the app its not working or it will play one song and then get message that station is unavailable. I have an iphone X running the latest update and have pandora version 1911.2

Thanks Again!

[AlyssaPandora]

Hey, @borchwack.

Thanks for getting back to us with that info.

A few more questions:

• Where are you listening (home, work, or on the go)?
• Is this happening on all your stations or just one? (Which ones?)
• Is this happening when you are on Wi-Fi or cellular data?
• Is this happening on all your devices or just one?

Let me know.

[borchwack]

• On home wifi
• Only when I shuffle stations
• Both Wifi and Cellular
• only use one device(iPhone with Pandora) but I will download on iPad and try that.

      Thanks!

[AlyssaPandora]

@borchwack Thanks for providing those helpful details.

I'll be sure to report this over to our engineering team ASAP.

If you're able to capture a screenshot of that error message, this will be helpful to include in the ticket for engineering.

Appreciate your help!

[borchwack]

[DLange]

Lenovo IdeaPad Flex

Windows 10 Home Desktop will not shuffle (6 stations chosen)...

Version 1909

OS build 18363.476

[AlyssaPandora]

Hey, @borchwack @DLange.

Thanks so much for providing those helpful screenshots.

I moved this thread over to the My Collection board as this doesn't appear to be device-specific.

++

I understand how frustrating this issue has been. In the meantime, I've shared this thread and all the helpful information you've provided with our engineering team. 

Your patience is appreciated while they look into what is causing this issue. 🎶

[cheyennemtnman]

I am getting the same error block when I try to select the shuffle list. I tried clearing cache and data, to no avail... I have android galaxy s 10+. Just started happening today

[AdamPandora]

@cheyennemtnman We are aware of this issue and are working on it. Thanks for your patience in the meantime!

[borchwack]

Everything seems to working.. I can now listen to my shuffled stations!!....Thanks! Enjoy the Holidays And Happy New Year!!