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Activate Pandora on my Element Smart TV

__John_L
Underground

My TV suggests that I

1) Visit https://www.pandora.com/activate

2) Enter a code (omitted here)

3) Enjoy Pandora.

  • Well, the web-page listed in #1 doesn't exist.

What should I do next?

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1 Solution

Accepted Solutions

AlyssaPandora
Community Manager
Community Manager

Hi, @__John_L. 👋

The Device Activation tab is for activating your Pandora account on in-home devices such as Smart TVs, Blu-ray players, etc. These devices generate codes that need to be entered on a separate device for activation.

Looks like you're using a mobile device (not a computer). 

From a mobile device:

  • Open the Pandora app and go to Settings, then tap Device Activation and enter the code.
  • Then select Continue on the in-home device.

Let me know if this helps. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
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View solution in original post

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7 Replies

__John_L
Underground

The Element TV is a model E2SW5018.

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TannerPandora
Moderator
Moderator

Hi @__John_L! Thanks for posting. 

Can you try 'pandora.com/activate', when I plugged this into the browser on my end I was taken to an activation page. 

Screen Shot 2020-11-27 at 10.34.04 AM.png

 

Let me know!


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

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__John_L
Underground

Screenshot_20201127-165017.png

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__John_L
Underground

Above is with Chrome, Firefox, and this with Edge on Android 11 (all latest versions)

Screenshot_20201127-165800.png

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AlyssaPandora
Community Manager
Community Manager

Hi, @__John_L. 👋

The Device Activation tab is for activating your Pandora account on in-home devices such as Smart TVs, Blu-ray players, etc. These devices generate codes that need to be entered on a separate device for activation.

Looks like you're using a mobile device (not a computer). 

From a mobile device:

  • Open the Pandora app and go to Settings, then tap Device Activation and enter the code.
  • Then select Continue on the in-home device.

Let me know if this helps. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (07.08.24)
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__John_L
Underground

That's a workaround, you might consider fixing the web-page.

Thanks.

AdamPandora
Community Manager
Community Manager

Thanks for the feedback around this, @__John_L.

Let us know if there is anything else we can assist with.  

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