Alexa - Pandora won't shuffle

[HardcoreTurtle]

Im having the same issue. It worked fine until I got a pandora premium account.

Moderator Edit: Changing title for clarity

[TannerPandora]

Hi @HardcoreTurtle! Thanks for posting to community. 😄 👋🏻

Can you tell me a little more about what is happening?

• What kind of Alexa device are you using?
• Are you trying to shuffle stations or a playlist?
• Do you receive an error message? If so, what does it say?
• What phrase(s) did you say to Alexa? (Please be as specific as possible.)
  • What was the result?
• Does Alexa having trouble hearing what you're saying?

  • To view your utterance history report, click this link from a computer and log into your Alexa account. Or from a mobile device launch the Alexa app, tap the Menu icon, select Activity and then More under Pandora activity.

    From here you'll be able to view what Alexa thought she heard, as well as listen to a recording of what you said. If she didn't do what you wanted, be sure to let Amazon know by selecting No.

Thanks for the help!

[lgrube]

I am having this issue. I am saying this, "Alexa shuffle pandora stations".  Alexa answers, "Cool Jazz Radio from Pandora". My goal is to have Alexa play a shuffle of my Pandora stations on every device I have connected.  Echo Dot (3rd Gen) - Smart speaker with Alexa - Charcoal and a Echo Dot (3rd Gen) - Smart speaker with clock and Alexa - Sandstone

[lgrube]

I may have solved it. I said, "alexa play pandora shuffle stations everywhere". It seemed to work. I'll try again tonight. 

[mhf]

Same problem on all Alexa devices

[Jurinko91]

Having the same issue on all my alexa devices. Just started within the last few days. 

[Me13]

Same problem on all Amazon devices 

[lgrube]

It works if you say "Alexa, shuffle my Pandora stations on the everywhere group". The "everywhere group" should be selected in your Alexa app. 

[lgrube]

Darn. Have you tried contacting Amazon through the Alexa app or through the Amazon chat feature? I find they are great for helping with these issues. Is Pandora enabled in your Alexa app?

[TannerPandora · Accepted solution]

Hi all! Thanks for posting you experience. 

Sounds like there are 2 issues going on here. The first is for people who are asking Alexa to shuffle and Alexa plays something else, such as a station. The second issue is when asking Alexa to shuffle, Alexa responds with 'Playing ABC Quick Mix' or similar response. 

I've created a new thread to address the 'quick mix' response from Alexa here and merged those who appear to be experiencing this: Alexa - When shuffling Alexa says "Playing ABC Quick Mix"

For anyone that may asks Alexa to shuffle and Alexa plays something else, like a station or playlist, check out: Alexa - Pandora won't shuffle

In the meantime, I've passed on this experience along to our engineering teams, as well Amazon support. 

Thanks for your patience while we take a look. 

[TannerPandora]

Hi @Me13 @Jurinko91 @mhf 

Can you please confirm if you are receiving the 'quick mix' response from Alexa or does Alexa not shuffle when asked?

Thanks!

[TannerPandora]

Hi @lgrube! Thanks for posting your experience. 

Does Alexa continue to play the wrong content when you ask to shuffle? Does your work around only apply to connected speakers?

Can you try shuffling from one speaker again and let me know if the same thing happens?

[lgrube]

I believe I have it fixed. 

[GUP]

Please let us know how you fixed it.

[TKeith]

Hi, I'm receiving the quick mix response on both my Echo and Echo Dot. I did not see a solution to this issue in the threads.

[JasonB]

Using this phrase worked for me.  Had to say "everywhere group" at the end.  It's strange that sometimes my Amazon Alexa will state she's playing my "playlist" or will just play one of my stations.  Never had this issue until the last few months.

[duanebduane]

Thanks Igrube! I just tried this and it works! My Pandora stations are shuffling on my three Echo devices.

[Craftt107]

I have an issue with Alexa--when I am home I say "Alexa play pandora" and the response is "playing craftt107's quick mix" but she plays christmas music. I never set up a quick mix, and I shuffled my stations on my iphone. Why can't I get my current shuffle to play on Alexa? Echo Show. I can see Craftt107's quick mix on the app when I look under the "for you" section, but I can't click it to change what is in it and I can't find it on the desktop site at all. I am a premium user. 

Moderator's edit- Removed personal information

[MariaPandora]

Hi @Craftt107 , thanks for posting.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!