Amazon Alexa App: Displays station titles as unknown

[Twinmama]

I am having trouble with the Alexa app. I used to be able to see my Pandora stations on my Alexa app and click on whatever station I wanted to play through Alexa. Now when I go on my Alexa app, it says unknown for all of my stations and doesn’t show the picture of the station anymore. 

Moderator Edit: Edited title for clarity

[napowell77]

Me too. I hope it gets fixed soon!

[AdamPandora]

@Twinmama @napowell77 I moved your post over to the Other Devices space.

This issue is usually specific to the network you're using to access Pandora, so let's start by rebooting your modem and router.

If you're still having the same problem, then please try the following steps:

1. Check to see if there are any updates available for your Alexa and Pandora apps. Update both as necessary.
2. Restart your Alexa device by unplugging the power source and plugging it back in.
3. Try unlinking and relinking your Pandora account via the Alexa app.

Let me know if this helps.

[napowell77]

So I tried all that now Pandora doesn’t work at all.

That’s all for now,
Norm

[Adelisa]

Adampandora there’s many other posts on this forum from the last 30 days with the same issue. Including me. 
My custom stations worked via Alexa routines for 2 years now in last 2 weeks they’re “unknown” on the Alexa app. 
it’s almost as if the cache of custom stations are not being sent to amazons database. Oddly even “U2” is showing as not found.   It plays “ Blink 182” 

[Chris8647]

Has anyone gotten this fixed? I have tried all the suggested steps with no luck.

[TannerPandora]

Hi all! Thanks for posting your experience with the Alexa App.

We are aware of a recent issue with some users experiencing station titles as Unknown when using the Alexa App.

Our engineering team is aware and currently investigating. If you're new to this thread, and are experiencing this issue, feel free to post and we'll add you to our existing ticket.

Updates to this thread will be posted as they are made available to us.

Thanks for your patience in the meantime.

[Chris8647]

I am also having this problem on IPhone and IPad with the Alexa app. I have relinked, reinstalled and restarted everything involved.

[Ljeploz]

I’m having the same problem. It started in the past week. Help!

[Wlector]

Me too. Hope it gets fixed soon.

[rstum]

This behavior started a few days ago for us too.  Please fix it soon.

[Reaper67]

This same thing is happening to me as well. What is the solution to fix it.

[blrandall]

I am having the same trouble! Very annoying!

[jayrradmer]

I am having the identical problem, stations display as "unknown". It started with the most recent update of the Alexa app. 

[Luckydb16]

Same problem here!

[helbling4983]

I’m having the same problem!  Started with the last update of the Alexa app.

What a pain in the

[Napontheshore]

Same here and then it got worse and will not link even though pandora says it is linked...

[Adelisa]

PANDORA TECHS -  Enough customers have stated they have the same issue. What's the timeline for the fix??   I use this to play music at my business and its been painfully silent for weeks. 

[jayrradmer]

Mine was fixed yesterday. All station displays are now normal.

Jay Radmer

mod edit: removed personal info

[helbling4983]

FIXED!

Everything is back to normal.  Thanks!