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Amazon Alexa App: Displays station titles as unknown

Twinmama
Local Performer

I am having trouble with the Alexa app. I used to be able to see my Pandora stations on my Alexa app and click on whatever station I wanted to play through Alexa. Now when I go on my Alexa app, it says unknown for all of my stations and doesn’t show the picture of the station anymore. 

Moderator Edit: Edited title for clarity

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AlyssaPandora
Community Manager
Community Manager

Pandora Update (11/03/2022): Hi everyone 👋

Thanks for your patience during this process. Our engineering team issued a fix for this recently. 

Please try again and let us know if you continue to have trouble. 🎧

I'll be closing this thread out to future comments to keep the community tidy. If you run into trouble again with the Alexa app, please create a new post and reference this thread.

Alyssa | Community Manager
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22 Replies

napowell77
Local Performer

Me too. I hope it gets fixed soon!

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AdamPandora
Community Manager
Community Manager

@Twinmama @napowell77 I moved your post over to the Other Devices space.

This issue is usually specific to the network you're using to access Pandora, so let's start by rebooting your modem and router.

If you're still having the same problem, then please try the following steps:
  1. Check to see if there are any updates available for your Alexa and Pandora apps. Update both as necessary.
  2. Restart your Alexa device by unplugging the power source and plugging it back in.
  3. Try unlinking and relinking your Pandora account via the Alexa app.
Let me know if this helps.
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napowell77
Local Performer
So I tried all that now Pandora doesn’t work at all.

That’s all for now,
Norm
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Adelisa
Underground

Adampandora there’s many other posts on this forum from the last 30 days with the same issue. Including me. 
My custom stations worked via Alexa routines for 2 years now in last 2 weeks they’re “unknown” on the Alexa app. 
it’s almost as if the cache of custom stations are not being sent to amazons database. Oddly even “U2” is showing as not found.   It plays “ Blink 182” 

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Chris8647
Local Performer

Has anyone gotten this fixed? I have tried all the suggested steps with no luck.

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TannerPandora
Moderator
Moderator

Hi all! Thanks for posting your experience with the Alexa App.

We are aware of a recent issue with some users experiencing station titles as Unknown when using the Alexa App.

Our engineering team is aware and currently investigating. If you're new to this thread, and are experiencing this issue, feel free to post and we'll add you to our existing ticket.

Updates to this thread will be posted as they are made available to us.

Thanks for your patience in the meantime.


Tanner | Community Moderator

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Chris8647
Local Performer

I am also having this problem on IPhone and IPad with the Alexa app. I have relinked, reinstalled and restarted everything involved.

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Ljeploz
Local Performer

I’m having the same problem. It started in the past week. Help!

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Wlector
Local Performer

Me too. Hope it gets fixed soon.

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rstum
Local Performer

This behavior started a few days ago for us too.  Please fix it soon.

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Reaper67
Local Performer

This same thing is happening to me as well. What is the solution to fix it.

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blrandall
Local Performer

I am having the same trouble! Very annoying!

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jayrradmer
Local Performer

I am having the identical problem, stations display as "unknown". It started with the most recent update of the Alexa app. 

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Luckydb16
Local Performer

Same problem here!

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helbling4983
Local Performer

I’m having the same problem!  Started with the last update of the Alexa app.

What a pain in the

 

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Napontheshore
Local Performer

Same here and then it got worse and will not link even though pandora says it is linked...

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Adelisa
Underground

PANDORA TECHS -  Enough customers have stated they have the same issue. What's the timeline for the fix??   I use this to play music at my business and its been painfully silent for weeks. 

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jayrradmer
Local Performer

Mine was fixed yesterday. All station displays are now normal.

Jay Radmer

mod edit: removed personal info

helbling4983
Local Performer

FIXED!

Everything is back to normal.  Thanks!