Amazon Alexa: Linked account shows as unlinked

[Jefflmck]

My Pandora stations no longer appear in the Alexa app. It says the skill needs enabled but it already is. I tried unlinking and relinking and unabling and enabling but that didn't help. Also uninstalled and reinstalled Alexa and Pandora apps. Alexa will play my stations when given the voice command, the stations just don't show in the app. It worked fine for years so something must have happened with a recent update. 

mod edit: changed title for clarity

[Gar]

To be fair, I switched to another service (that starts with an S) and it is having similar issues. I believe the problem is more with Amazon than Pandora.

Need more choices for multi-room music 🙂

[Llarelys]

This is ridiculous!!! I can't believe so many are having the same issue. We should all go demand Amazon fixes this issue. I already have Pandora and YouTube music. I have no interest in paying for Amazon music. 

[Gar]

Sent a bug report to Amazon a couple of days ago. Today, I disabled and enabled my Pandora skill and the Alexa app started working again. Coincidence? Who knows...

[nicocizik]

Same problem. It has to do with the “personalized skill” feature added for Alexa. Disabling that feature solves the problem. Hope this helps. https://www.amazonforum.com/s/question/0D56Q0000AQBWiLSQX/how-can-i-fix-the-pandora-skill

[Jefflmck]

Yes it fixed the problem for me. Thank you very much for letting us know about this work-around. It's amazing they have to do a temporary work-around to fix an issue that previously worked fine! 

[Winelion]

Thanks, that worked!

[BMSALAZAR]

How do you send a bug report?

[AdamPandora]

@BMSALAZAR Are you still experiencing issues with this?

One user on this thread mentioned disabling the “personalized skill” feature added for Alexa solved the problem for them:

https://www.amazonforum.com/s/question/0D56Q0000AQBWiLSQX/how-can-i-fix-the-pandora-skill

Let me know if this helps for you as well.

[Jefflmck]

Yes the work-around allows me to use the Pandora skill once again. When will they have a fix for the problem? I don't consider it resolved if I have to disable another skill to make it work. Thank you for checking 

[sagmose]

I had a similar issue. Both Pandora and Alexa mobile apps showed as linked but the Alexa app and also voice commands to play "on Pandora" commanded me to "enable the skill." I remembered that I once setup my Echo Dot for a kids account. So I realized when I enabled the skill to link the accounts, it was enabled for my "primary adult account." Once I disabled the "kids account" in settings then the link completed for the device and apps. Voice commands and the Alexa app worked as expected. I re-enabled the kids account on the Echo Dot and everything continued working as it should.  Give that a try, good luck.